Resolved Issues withdrawing from Bohocasino

[Tonybalony]

Been playing at bohocasino for almost a year. Until recently it has been a reliable casino.

The last month they have been declining my usual withdrawal to my revolut Mastercard. Customer service assure me on chat that everything looks good, and the process will be completed, then they’re declining it every time.Their reason for cancellation is that I should go over to use bank transfer as withdrawal method.

Bank transfer has never been an option in my withdrawal page. It’s like they’re intending to make withdrawals difficult, by saying I should use bank transfer even they’re informed 10 times that it’s not available for me.

Customer service keep telling me “experts are working at your case constantly”, without any follow up or email.

It used to be my favorite casino, but now there is no way I’ll use them again without more effort to help me and alternative option that actually works.


Anyone know who I can contact at this forum, or how I can resolve this?

 

[SCATT3R]

I've had the exact same issue, only with Playamo, ever since the start of June and it is Revolut declining the card payment due to 'suspicious nature of the transaction' or whatever. I have seen in the list of transactions in the Revolut app that there were attempts by the casino to complete the withdrawals. This same thing happens with a lot of casinos currently but, where bank transfer is available, it has worked - even to Revolut.

 

[mulven]

Been playing at bohocasino for almost a year. Until recently it has been a reliable casino.

The last month they have been declining my usual withdrawal to my revolut Mastercard. Customer service assure me on chat that everything looks good, and the process will be completed, then they’re declining it every time.Their reason for cancellation is that I should go over to use bank transfer as withdrawal method.

Bank transfer has never been an option in my withdrawal page. It’s like they’re intending to make withdrawals difficult, by saying I should use bank transfer even they’re informed 10 times that it’s not available for me.

Customer service keep telling me “experts are working at your case constantly”, without any follow up or email.

It used to be my favorite casino, but now there is no way I’ll use them again without more effort to help me and alternative option that actually works.


Anyone know who I can contact at this forum, or how I can resolve this?

These guys are softswiss (Hollycorn) so the PAB team has a good line to someone who can help.

 

[Tonybalony]

I've had the exact same issue, only with Playamo, ever since the start of June and it is Revolut declining the card payment due to 'suspicious nature of the transaction' or whatever. I have seen in the list of transactions in the Revolut app that there were attempts by the casino to complete the withdrawals. This same thing happens with a lot of casinos currently but, where bank transfer is available, it has worked - even to Revolut.

View attachment 209944 View attachment 209945

I’ve been in touch with revolut a couple of times because of exactly this, but they can’t find any trace of them rejecting cashouts. They did it once related to a different casino

 

[Tonybalony]

These guys are softswiss (Hollycorn) so the PAB team has a good line to someone who can help.

Thanks for reply, how do I get in touch with them?

 

[mulven]

Thanks for reply, how do I get in touch with them?

If you click "Submit Complaint" in the top left corner and follow what it says to do, read the rules too.

 

[Tonybalony]

If you click "Submit Complaint" in the top left corner and follow what it says to do, read the rules too.

Who do I put here? “Casino rep is welcome: Required”

 

[mulven]

Who do I put here? “Casino rep is welcome: Required”

Yes, I guess. It just means the rep is allowed to join the thread.

 

[GourdFollower]

Who do I put here? “Casino rep is welcome: Required”

"Required" just means it's a question we need you to answer: whether you are happy to have the rep in the ticket, or not. It's completely up to you.

And just a friendly reminder @Tonybalony, that as you now have an active PAB our Player Arbitration Policies and Procedures require that you refrain from posting in public while we assist you with your complaint.

Thanks for your cooperation.

Regards,
GourdFollower
Casinomeister PAB Manager

 

[Tonybalony]

I got the funds. Thanks for the help