paul123
Dormant account
- Joined
- Jul 21, 2011
- Location
- California
Ok, this is a strange problem. I am not griping, even though I was disappointed, but this issue needs to be known, by the players AND the software people, to be helpful all around.
Here's my story. I hit a royal flush on their Rocket Jacks progressive video poker game. I like the software, it is smooth and fast. But there's an issue.
A brief description of the game. You can play in several denominations. You can play for 1-cent units, 5-cents, 10-cents, 25-cents, 50-cents, and dollars. Each time you click the button to change denomination, the jackpot will change. BUT, it will change exactly in proportion to the change in denomination. When I hit mine, for 25-cents (max coin $1.25), the jackpot was approximately 3200. So let's say it was 3210.08 for example. If you click to 50-cents, the jackpot changes to 6420.16, exactly double. If you change to dollars, it changes to 12840.32. Etc.
So anyway, I hit my royal flush and was pretty excited. Jackpot display said it was approximately 3200, I looked at my balance in the lower lefthand corner, and it now read $2502. HUH? Turns out my win was $2374 and change. Don't ask me how that is calculated, and that is the basis of my problem.
So I got on chat with Support immediately. Unfortunately, they didn't get it. First girl said I didn't play max coin. I corrected her, "Yes I did". Then she gave me another answer, it was wrong too. Finally I suggested letting me speak with someone else. The conversation was always polite, by both of us. The second Support Agent pointed out to me that the jackpot display says "3200 CREDITS", not $3200. I responded, "Oh, I see. I didn't notice that. It obviously looks like dollars, complete with decimal and cents." I resolved to say thank you, wait for my money, and then bring this up. However, I did suggest to their support that I thought they should forward our chat session to someone in charge, because this is going to be a problem with the NEXT player who gets "short-changed", and it needs to be resolved for EVERYONE'S benefit.
By the way, if "3200 credits" means 3200 quarters, then that would be $800. But I got $2374, so that is not the case. Something is very strange with the software and it MUST be resolved.
What I suspect happened is that whoever made the software is probably very smart about computers and software, but doesn't know much about video poker. lol
In the future, BetOnSoft needs to resolve this somehow. The jackpot display MUST be in dollars, and it must fit whatever denomination the player is playing! The player has to know how much he's going to win, if he wins.
So hopefully this message will get back to someone who can initiate the ball rolling to get this changed.
Just to be clear, I am not unhappy with the casino. (a little disappointed, yes) But I am happy that I can play there as an American, I am happy that I got paid, and I am happy with the software, except for this odd issue. To the casino and the software provider, I wish you luck. But change this problem so it won't be a problem. Please.
Thanks for listening,
-Paul123
Here's my story. I hit a royal flush on their Rocket Jacks progressive video poker game. I like the software, it is smooth and fast. But there's an issue.
A brief description of the game. You can play in several denominations. You can play for 1-cent units, 5-cents, 10-cents, 25-cents, 50-cents, and dollars. Each time you click the button to change denomination, the jackpot will change. BUT, it will change exactly in proportion to the change in denomination. When I hit mine, for 25-cents (max coin $1.25), the jackpot was approximately 3200. So let's say it was 3210.08 for example. If you click to 50-cents, the jackpot changes to 6420.16, exactly double. If you change to dollars, it changes to 12840.32. Etc.
So anyway, I hit my royal flush and was pretty excited. Jackpot display said it was approximately 3200, I looked at my balance in the lower lefthand corner, and it now read $2502. HUH? Turns out my win was $2374 and change. Don't ask me how that is calculated, and that is the basis of my problem.
So I got on chat with Support immediately. Unfortunately, they didn't get it. First girl said I didn't play max coin. I corrected her, "Yes I did". Then she gave me another answer, it was wrong too. Finally I suggested letting me speak with someone else. The conversation was always polite, by both of us. The second Support Agent pointed out to me that the jackpot display says "3200 CREDITS", not $3200. I responded, "Oh, I see. I didn't notice that. It obviously looks like dollars, complete with decimal and cents." I resolved to say thank you, wait for my money, and then bring this up. However, I did suggest to their support that I thought they should forward our chat session to someone in charge, because this is going to be a problem with the NEXT player who gets "short-changed", and it needs to be resolved for EVERYONE'S benefit.
By the way, if "3200 credits" means 3200 quarters, then that would be $800. But I got $2374, so that is not the case. Something is very strange with the software and it MUST be resolved.
What I suspect happened is that whoever made the software is probably very smart about computers and software, but doesn't know much about video poker. lol
In the future, BetOnSoft needs to resolve this somehow. The jackpot display MUST be in dollars, and it must fit whatever denomination the player is playing! The player has to know how much he's going to win, if he wins.
So hopefully this message will get back to someone who can initiate the ball rolling to get this changed.
Just to be clear, I am not unhappy with the casino. (a little disappointed, yes) But I am happy that I can play there as an American, I am happy that I got paid, and I am happy with the software, except for this odd issue. To the casino and the software provider, I wish you luck. But change this problem so it won't be a problem. Please.
Thanks for listening,
-Paul123