Is this casino blocking out winners?

[Westland Bowl]

It has been a while since I've logged on to any Microgaming casinos until today. I was able to get into some of them but not all of them. So I decided to find out why my account is locked at one of them and I contacted live chat at Colosseum Casino:

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'XXXXXXX'
XXXXXXX: Hello there
XXXXXXX: Thank you for using Live Chat. My name is Marylin how can I help you?
you: Hi XXXXXXX
you: It has been a while since I've last logged on.
you: I got a message saying my account is locked
XXXXXXX: Ok, May I have your account number please?
you: clrXXXXXXXX
XXXXXXX: Well, this is from US law
XXXXXXX: USA players which are registered after 01.01.2008
XXXXXXX: Have their account closed
you: But it isn't applicable to me since I've registered before then.
you: I've played here after 1/1/08
XXXXXXX: yes but it is american law matters, we have to follow the laws
you: Then Riverbelle and Red Flush casinos in violation of laws? I can get into them right now.
you: It's just not making sense
[after 5 minutes...still no answer from her]

I assume invoking the "american law" answer was a convenient one but I've played there before and after 1/1/08 so the answer wasn't right. Didn't she check out my account info before giving me that answer? Did my having net profit overall there have anything to do with locking me out?

Are YOU an US player and can access Colosseum Casino? If so then I tend to believe they are blocking out winners from their casino.

 

[Mavin1]

Hi Westland, although there are many others here that can explain what is going on with Microgamming better, this is what I have seen so far. Most or all MG casinos are going to be moving all US players to new US versions of their casinos, carried by another provider.
Not all have done this migration as yet, but I am sure all will, or most will and the others will close US accounts permanently.
I have been a long time player of many MG casinos and have found that the dormant ones that I haven't frequented lately, that I am also locked out. Some have re-opened for me and yet others have already migrated US players over to the new software.
I believe the push is to have all US players off Microgamming by June or within June.
So if you have an MG casino or casinos you are still active with, you will most likely be migrated to the new US ones or your accounts will be closed by the ones that aren't making this change.

I have been playing the new CasinoShare US and actually have been pleased with it. The look is identical to MG, the funding and payouts are pretty much the same as well. The only real difference is the lack of games, as compared to the worldwide MG, but they say games will be added as they develop.

There are a couple threads already started on this subject, but I don't know how to put a link here to direct you to them. There is a lot of discussion and explainations that makes this move much clearer.

Hope this helps.

 

[jas2587]

in a email today from Royal Vegas

Hi Cindy,

From May 28th 2010 we will be rolling out new Royal Vegas software
for all our valued US customers.
This will ensure that we are able to continue offering safety, service
and exciting gaming, to all US customers.
You will receive the same top-class service, from the same skilled
support team to assist with all your queries.
This new software will retain the same look and feel, stability & most
of the features of the software that you are used to!
You can enjoy all the great bonuses, promotions, purchase matches
and offers you have come to love.
Unfortunately Live Multiplayer Tournaments will not be available
in the new software.
There will be a selection of fantastic games for you to
choose from although some of the games you were used to may not be available.
You will continue to log in to your
Royal Vegas casino with your
existing account number and password.
Your account balances and credit card details will not be affected by this change.
More Info? – visit this link.

24/7/365 Customer Support: 1-866-745-2415 or support@casinodesk.com

Cindy

 

[chayton]

There's a MiniVegas rep here, did you try contacting him? Although last time I sent a PM to him I got no response, but maybe you'll have better luck.

 

[kakata]

It has been a while since I've logged on to any Microgaming casinos until today. I was able to get into some of them but not all of them. So I decided to find out why my account is locked at one of them and I contacted live chat at Colosseum Casino:

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'XXXXXXX'
XXXXXXX: Hello there
XXXXXXX: Thank you for using Live Chat. My name is Marylin how can I help you?
you: Hi XXXXXXX
you: It has been a while since I've last logged on.
you: I got a message saying my account is locked
XXXXXXX: Ok, May I have your account number please?
you: clrXXXXXXXX
XXXXXXX: Well, this is from US law
XXXXXXX: USA players which are registered after 01.01.2008
XXXXXXX: Have their account closed
you: But it isn't applicable to me since I've registered before then.
you: I've played here after 1/1/08
XXXXXXX: yes but it is american law matters, we have to follow the laws
you: Then Riverbelle and Red Flush casinos in violation of laws? I can get into them right now.
you: It's just not making sense
[after 5 minutes...still no answer from her]

I assume invoking the "american law" answer was a convenient one but I've played there before and after 1/1/08 so the answer wasn't right. Didn't she check out my account info before giving me that answer? Did my having net profit overall there have anything to do with locking me out?

Are YOU an US player and can access Colosseum Casino? If so then I tend to believe they are blocking out winners from their casino.

you did a lot of work for .......lol

 

[slotplayer]

not sure about that particular MG, but if you were a RMP before Nov 10th 2008 then you could still play.