Indeed I was
LoL I thought there run out of bots and numbers by now, In any case this is the chat log, I do not like to post but hopefully this should give you all an idea how the bonus works and pay out, I know my typing is not the best but even worse when trying to rush so CS do not cut of,
6:00:11 PM:
Call accepted by operator Operator Jack.
6:00:21 PM: Operator Jack:
Good evening Terry, welcome to Dr Vegas chat.
6:00:29 PM: Operator Jack:
How may I help you?
6:00:57 PM: Terry:
Hi Jack, I abit annoyed, my cash has been put in and spent, If I lose thats it, I manage a win and its stilllsitting there
6:01:23 PM: Operator Jack:
Please note that the standard withdrawal time for card payments is 3-5 business days and this includes the processing time.
6:01:39 PM: Terry:
what is tyhe prosseces time?
6:01:55 PM: Operator Jack:
The time before your withdrawal will be approved at our end.
6:02:00 PM: Terry:
All I asking is what is the prossesc time
6:02:14 PM: Terry:
I know that but how long is it
6:02:30 PM: Terry:
ok, how long b4 approved
6:02:31 PM: Operator Jack:
Around 3 working days then takes 1-2 days to reach your account.
6:03:19 PM: Terry:
around 3 working days? somebody is getting lied to than, as your rep stated on fourms that all withdraws will be prosseos withen 24hrs
6:03:45 PM: Operator Jack:
This is our standard withdrawal time. It applies to all our payment method.
6:04:00 PM: Terry:
3 days or 24hrs?
6:04:06 PM: Terry:
48hrs sorry
6:04:09 PM: Operator Jack:
3 to 5 working days
6:04:26 PM: Operator Jack:
Please rest assured that you will receive the money in this period.
6:04:27 PM: Terry:
thats when it should be in account, but when do you prosess it
6:04:47 PM: Operator Jack:
It takes around 3 working days to be processed at our end.
6:05:12 PM: Terry:
ok thats good to no, I been told its withen 48hrs
6:05:15 PM: Terry:
thats 2 days
6:05:54 PM: Operator Jack:
The time period of 3-5 working days is our standard procedure for the withdrawals.
6:06:39 PM: Terry:
why keep bvanging in 3-5 day? I was told 24hrs max,
6:06:50 PM: Terry:
your end
6:07:23 PM: Operator Jack:
I'm very sorry, but this is our procedure at the moment.
6:07:34 PM: Terry:
if using ewallets than it should be 48hrs max, does not take 1 minute to hit ewallets
6:08:07 PM: Terry:
thats fair enought but I need to know, All I asking is this, as I need to know where I want to put my money,
6:08:33 PM: Terry:
no need to be sorry
6:08:52 PM: Terry:
why play when waiting for days for payment?
6:09:04 PM: Terry:
if I get a win
6:09:09 PM: Operator Jack:
Thank you for understanding. Please note that we are working to speed up this process in a short time.
6:09:42 PM: Terry:
lets hope so as I can see you losing alot of players, i thank you for your time and take care
6:09:57 PM: Operator Jack:
You're welcome. Please let me know if there is anything else I can help you with.
6:10:36 PM: Terry:
oh yes one more thing, the cash back, iost abit over the weeks and not recieved none, and going by fourms so has no one else
6:11:59 PM: Operator Jack:
The cash-back bonus is added on every Friday at 9AM and is calculated as a percentage of a player's deposits - withdrawals - bonus - cash balance during the promotion period. I've noticed that you did not qualify for last Friday.
6:12:22 PM: Terry:
how much you have to lose than
6:12:44 PM: Operator Jack:
The amount of your deposits must be higher than the withdrawal amount.
6:13:06 PM: Terry:
I put in like 50 or more and lose and get no cash back
6:13:11 PM: Terry:
without withdraw
6:13:22 PM: Operator Jack:
You had a withdrawal last week.
6:13:32 PM: Terry:
week b4 i not
6:13:43 PM: Terry:
if i did it was not as much as put in
6:13:56 PM: Operator Jack:
Could you please let me have the answer to your security question, which is:
My favourite colour?
6:14:08 PM: Terry:
blue
6:14:13 PM: Operator Jack:
Thank you.
6:14:30 PM: Operator Jack:
You have made a withdrawal of 70.00 GBP on 29.08.2016
6:14:58 PM: Operator Jack:
You can check the cash transactions from My Wallet section.
6:16:04 PM: Terry:
13/8 and 29/8 wheres my cash back for inbetween
6:17:18 PM: Operator Jack:
The last cash back was between 26.08 and 02.09. For this period you did not qualify. Also, I have noticed that you received the daily bonuses too.
6:17:20 PM: Terry:
i had two weeks of lose and no cashback
6:17:32 PM: Operator Jack:
The bonus amount counts too when the cash back is calculated.
6:17:40 PM: Terry:
bonus does not mean nothing if lose
6:17:45 PM: Terry:
i lost
6:18:01 PM: Operator Jack:
For example if you deposit 20 and receive another 20 bonus, you will not qualify for the cash back.
6:18:20 PM: Terry:
so if i lose one week you going to add the bonus amount on loss for the cashback? I do not think so
6:18:45 PM: Operator Jack:
We calculate is as percentage of a player's deposits - withdrawals - bonus - cash balance.
6:18:50 PM: Terry:
are ok than I not no that and thats news to every ones eras
6:19:24 PM: Terry:
so if i deposit 100 and get 100% bonus and lose I will recive no cashback due to the bonus
6:19:35 PM: Operator Jack:
Yes, you are correct.
6:19:44 PM: Terry:
ok I did not know that
6:20:09 PM: Operator Jack:
If you would like to see the offer more detailed please click here:
Outdated URL (Invalid)
6:20:20 PM: Operator Jack:
You can check all our promotions
6:21:05 PM: Terry:
Thank you Jack, Much appricated, But them terms do not state the facts, Now I know its diffrent, I thank you for time