New Review Is there a Dr in the house?

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I am glad to see this post,

I am a regular patient there :)

Its a site that is kept under the radar, I get emails on a daily basis, (not spam) 1 genuine email daily with some sort of bonus, A few weeks ago they stooped, I asked support and they stated they was changing email providers, About a week later all was good untill the start of this week, Again no emails, I asked yesterday and was to (our manager) They seem to use that word alot will look into it as they should be getting sent out,


I like the site, Not the biggest selection of games but has recently added some WMS, Ragging Rhino to name one, Games rarely get errors if any, You are not tied in to bonus if you have not broke into it so can withdraw early,
All in all, It is a great site and one I play the most now days,
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
Love Dr Vegas, it's my go-to place for playing Raging Rhino thanks to the frequent bonuses.

Always fast-payouts and customer service (live chat, 24/7) is fantastic :thumbsup:
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Echo the above members posts :thumbsup::thumbsup:

Regular 100% and 50% with 'not dipped withdrawal rule'

AND!!

With Montezuma, Ruby Slippers and more coming the end of this month, no more apples for me :thumbsup:
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Find he games not only boring on drvegas, but also impossible to win on and when you do it's small anyway. not sure what software the games from but they absolute garbage.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Find he games not only boring on drvegas, but also impossible to win on and when you do it's small anyway. not sure what software the games from but they absolute garbage.

Some of them are great, Check out this screen shot, worse thing is I was playing it at 40p a spin, left it and went back, droped the bet to 20p and first spin hit this (bottom)

Couple questions for for the rep,

What is the withdraw process exactly? How long should it take? because at the minute its nothing like what the review is,

2nd how does the cash back work, I know most weeks I am out of pocket and yet to see cash back?

FreeSpins Round

d1.jpg
 

dobbul

Experienced Member
MM
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
Some of them are great, Check out this screen shot, worse thing is I was playing it at 40p a spin, left it and went back, droped the bet to 20p and first spin hit this (bottom)

Couple questions for for the rep,

What is the withdraw process exactly? How long should it take? because at the minute its nothing like what the review is,

2nd how does the cash back work, I know most weeks I am out of pocket and yet to see cash back?

FreeSpins Round

View attachment 70718

I agree entirely; there seems to be some confusion regarding the withdrawal process. At first when I played at Dr Vegas, they were super quick, like approved within 2-3 hours. Now it seems more like 2-3 days and the standard response from Live Chat is 3-5 business days. I asked; so did they change it?...but I didn't get a direct answer. Re the cashback question; I'm even more confused by this because I used to receive cashback (usually only £1 or £2) but now I never receive any. Good questions but who knows the answers? I still like playing here though, as you said mainly because you can withdraw your winnings if you don't dip into your bonus
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Good point/post Spintee mate.

Reduced my deposits slightly (few reasons, keep forgetting cos no e-mails and pot a bit low) but still been getting my arse kicked at Dr V for a few weeks now.

No sign of any cash back at all, The free £5'ers (LP's) which we used to get once or twice a week have stopped as have the free spins.

Told by chat yesterday I should have got email - erm nope but Phil is looking into that one for me and also to go to them daily to get bonus code, too much hassle lol, rather have the email, acts a s anice reminder every time I check my inbox which is regular cos used for work also.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I agree entirely; there seems to be some confusion regarding the withdrawal process. At first when I played at Dr Vegas, they were super quick, like approved within 2-3 hours. Now it seems more like 2-3 days and the standard response from Live Chat is 3-5 business days. I asked; so did they change it?...but I didn't get a direct answer. Re the cashback question; I'm even more confused by this because I used to receive cashback (usually only £1 or £2) but now I never receive any. Good questions but who knows the answers? I still like playing here though, as you said mainly because you can withdraw your winnings if you don't dip into your bonus

Yes dispite how quick and polite CS are, being told the standerd 2 - 5 days or I will pass on to manager :what:
Like you said NO direct answer, I said yes but whats the time as it seems to be a hit and miss, Again, now told 5 days


The cashback I used to get, I once asked when I noticed the cashback not going on I was told because my withdraws outweighed my deposits, Ok probably just outweighed and for that week only,

I am feed up of going on to chat, I know there nice and quick, But you do not get a direct answer and its annoying having to keep going to them,

Here is the chat, Mind you I did not mentioned about my withdraw, Just inquiring about the procedure

9:08:43 AM: Terry:
withdraw

9:08:47 AM:

Call accepted by operator Operator Jerry.

9:08:58 AM: Operator Jerry:
hello Terry, welcome to our Dr Vegas chat

9:09:04 AM: Operator Jerry:
how may I help you

9:09:04 AM: Terry:
Hi there, how does the withdraw procees work?

9:09:22 AM: Terry:
It seems to be a hit and miss now days,

9:09:37 AM: Operator Jerry:
Please note that the standard withdrawal time for card payments is 3-5 business days and this includes the processing time.

9:09:51 AM: Terry:
how long is proccesing

9:09:55 AM: Operator Jerry:
The withdrawal is in a batch file awaiting processing and will be processed in due course.

9:10:36 AM: Terry:
have you got a time on the withdraw procces or is it just put in a que and hope for the best

9:10:41 AM: Terry:
would be good to know

9:11:19 AM: Operator Jerry:
the standard period of time is up to 5 days. Your withdrawal will be checked soon

9:11:29 AM: Operator Jerry:
I do apologise for all the inconvenience this has caused you.

9:12:04 AM: Terry:
its not really an inconvenience, more of knowing

9:12:14 AM: Operator Jerry:
Should you require any further assistance, please do not hesitate to contact us.

9:12:24 AM: Operator Jerry:
Should you require any further assistance, please do not hesitate to contact us.

9:12:29 AM: Terry:
most sites I play I know exact when I be paid

9:12:55 AM: Operator Jerry:
your withdrawal will be approved soon.

9:13:01 AM: Terry:
ok thank you

9:13:07 AM: Operator Jerry:
you're welcome


Good point/post Spintee mate.

Reduced my deposits slightly (few reasons, keep forgetting cos no e-mails and pot a bit low) but still been getting my arse kicked at Dr V for a few weeks now.

No sign of any cash back at all, The free £5'ers (LP's) which we used to get once or twice a week have stopped as have the free spins.

Told by chat yesterday I should have got email - erm nope but Phil is looking into that one for me and also to go to them daily to get bonus code, too much hassle lol, rather have the email, acts a s anice reminder every time I check my inbox which is regular cos used for work also.


Not only are the withdraws a hit and miss but the emails are also, sometimes I get and sometimes not, I received Mondays one bang on 6 minutes past 12 lol, Like they used to be,

I asked help and they stated you should be getting emails, But we have talked about this and agreed this is not the case, I got a 5er the other day, and 10 spins Monday, I think there was free as I know support put some in, Used them, deposit lost, shut down, for some reason something telling me to go back, had 10 spins in there, Either the support put x2 lots of 10 or there was free monday,

Either way had one of the best runs this year, won 75p of free spins, went to genuie got instant bonus paying like over 20£ went to sparkly and first spin bought in that win above and went from there
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
OK guys, I am going to add abit more to this, Tomorrow I will follow up as I have the chat log and you can make your own minds up, I know the site is 100% safe and a good site, But I think players are intilted to know the score about payment etc,
I have checked the boss's link https://www.casinomeister.com/casino-reviews/dr-vegas/


What ought my eye was this

Instantly leaves Dr Vegas account. 3 - 5 days for new players. Once a player becomes a VIP, payouts are near instantaneous unless a Paysafe Card was used. In this case they may write you a check.

I not being funny but how the feck can it leave the account Instantly? and 3- 5 days for new players and once VIP becomes instant? I am sorry but I am verified for a long time and what is VIP? its not a clear cut glass here and would like to know more,

No Reverse Withdrawals as they begin processing withdrawals immediately ???
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I thought Jerry-Tron model 203455 was very helpful.

Don't see the problem! :eek:
 

TNY

Dormant account
Joined
Nov 4, 2015
Location
Perth WA
9:12:14 AM: Operator Jerry:
Should you require any further assistance, please do not hesitate to contact us.

I hate it hen they give you this line, especially when you still haven't received assistance on you initial inquiry.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I hate it hen they give you this line, especially when you still haven't received assistance on you initial inquiry.

Yes my friend, such stupid way to leave it, Why bother again when you did not get the 1st questioned answered ?

Threre trying to be polite and thats all there good for at best of time, Take nothing away from the CS that can actually do things and have some say about things and what they can sort out, But there are rare bread to come by, I come across one today at casumo, At first it was like meeting a bird and nothing but arguments until the end of the night :) Been a while sinse that happen but today it did but only trouble it was over a chat and it was a bloke :mad:
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Noticed that all the live help staff at Dr Vegas names start with the letter 'J'

Thinking of dropping Phil a PM, see if any jobs going, should fit right in :rolleyes:

Tonight's agent (can't recall name but started with a 'J' :p) was proper on the ball, fast helpful, answered my query real fast AND threw me 20 FS in the mix :thumbsup:
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Indeed I was :cool:

LoL I thought there run out of bots and numbers by now, In any case this is the chat log, I do not like to post but hopefully this should give you all an idea how the bonus works and pay out, I know my typing is not the best but even worse when trying to rush so CS do not cut of,

6:00:11 PM:

Call accepted by operator Operator Jack.

6:00:21 PM: Operator Jack:
Good evening Terry, welcome to Dr Vegas chat.

6:00:29 PM: Operator Jack:
How may I help you?

6:00:57 PM: Terry:
Hi Jack, I abit annoyed, my cash has been put in and spent, If I lose thats it, I manage a win and its stilllsitting there

6:01:23 PM: Operator Jack:
Please note that the standard withdrawal time for card payments is 3-5 business days and this includes the processing time.

6:01:39 PM: Terry:
what is tyhe prosseces time?

6:01:55 PM: Operator Jack:
The time before your withdrawal will be approved at our end.

6:02:00 PM: Terry:
All I asking is what is the prossesc time

6:02:14 PM: Terry:
I know that but how long is it

6:02:30 PM: Terry:
ok, how long b4 approved

6:02:31 PM: Operator Jack:
Around 3 working days then takes 1-2 days to reach your account.

6:03:19 PM: Terry:
around 3 working days? somebody is getting lied to than, as your rep stated on fourms that all withdraws will be prosseos withen 24hrs

6:03:45 PM: Operator Jack:
This is our standard withdrawal time. It applies to all our payment method.

6:04:00 PM: Terry:
3 days or 24hrs?

6:04:06 PM: Terry:
48hrs sorry

6:04:09 PM: Operator Jack:
3 to 5 working days

6:04:26 PM: Operator Jack:
Please rest assured that you will receive the money in this period.

6:04:27 PM: Terry:
thats when it should be in account, but when do you prosess it

6:04:47 PM: Operator Jack:
It takes around 3 working days to be processed at our end.

6:05:12 PM: Terry:
ok thats good to no, I been told its withen 48hrs

6:05:15 PM: Terry:
thats 2 days

6:05:54 PM: Operator Jack:
The time period of 3-5 working days is our standard procedure for the withdrawals.

6:06:39 PM: Terry:
why keep bvanging in 3-5 day? I was told 24hrs max,

6:06:50 PM: Terry:
your end

6:07:23 PM: Operator Jack:
I'm very sorry, but this is our procedure at the moment.

6:07:34 PM: Terry:
if using ewallets than it should be 48hrs max, does not take 1 minute to hit ewallets

6:08:07 PM: Terry:
thats fair enought but I need to know, All I asking is this, as I need to know where I want to put my money,

6:08:33 PM: Terry:
no need to be sorry

6:08:52 PM: Terry:
why play when waiting for days for payment?

6:09:04 PM: Terry:
if I get a win

6:09:09 PM: Operator Jack:
Thank you for understanding. Please note that we are working to speed up this process in a short time.

6:09:42 PM: Terry:
lets hope so as I can see you losing alot of players, i thank you for your time and take care

6:09:57 PM: Operator Jack:
You're welcome. Please let me know if there is anything else I can help you with.

6:10:36 PM: Terry:
oh yes one more thing, the cash back, iost abit over the weeks and not recieved none, and going by fourms so has no one else

6:11:59 PM: Operator Jack:
The cash-back bonus is added on every Friday at 9AM and is calculated as a percentage of a player's deposits - withdrawals - bonus - cash balance during the promotion period. I've noticed that you did not qualify for last Friday.

6:12:22 PM: Terry:
how much you have to lose than

6:12:44 PM: Operator Jack:
The amount of your deposits must be higher than the withdrawal amount.

6:13:06 PM: Terry:
I put in like 50 or more and lose and get no cash back

6:13:11 PM: Terry:
without withdraw

6:13:22 PM: Operator Jack:
You had a withdrawal last week.

6:13:32 PM: Terry:
week b4 i not

6:13:43 PM: Terry:
if i did it was not as much as put in

6:13:56 PM: Operator Jack:
Could you please let me have the answer to your security question, which is:
My favourite colour?

6:14:08 PM: Terry:
blue

6:14:13 PM: Operator Jack:
Thank you.

6:14:30 PM: Operator Jack:
You have made a withdrawal of 70.00 GBP on 29.08.2016

6:14:58 PM: Operator Jack:
You can check the cash transactions from My Wallet section.

6:16:04 PM: Terry:
13/8 and 29/8 wheres my cash back for inbetween

6:17:18 PM: Operator Jack:
The last cash back was between 26.08 and 02.09. For this period you did not qualify. Also, I have noticed that you received the daily bonuses too.

6:17:20 PM: Terry:
i had two weeks of lose and no cashback

6:17:32 PM: Operator Jack:
The bonus amount counts too when the cash back is calculated.

6:17:40 PM: Terry:
bonus does not mean nothing if lose

6:17:45 PM: Terry:
i lost

6:18:01 PM: Operator Jack:
For example if you deposit 20 and receive another 20 bonus, you will not qualify for the cash back.

6:18:20 PM: Terry:
so if i lose one week you going to add the bonus amount on loss for the cashback? I do not think so

6:18:45 PM: Operator Jack:
We calculate is as percentage of a player's deposits - withdrawals - bonus - cash balance.

6:18:50 PM: Terry:
are ok than I not no that and thats news to every ones eras

6:19:24 PM: Terry:
so if i deposit 100 and get 100% bonus and lose I will recive no cashback due to the bonus

6:19:35 PM: Operator Jack:
Yes, you are correct.

6:19:44 PM: Terry:
ok I did not know that

6:20:09 PM: Operator Jack:
If you would like to see the offer more detailed please click here: Outdated URL (Invalid)

6:20:20 PM: Operator Jack:
You can check all our promotions

6:21:05 PM: Terry:
Thank you Jack, Much appricated, But them terms do not state the facts, Now I know its diffrent, I thank you for time
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
6:10:36 PM: Terry:
oh yes one more thing

I love how you went all Columbo on him there just when he thought you were done :D
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Sorry guys, if you read by the above post I think you get the drift, Again I have nothing against the site, All I ask is transparency of whats going on, Such as withdraw times, cashback etc, I can promise I have lost a few quick some weeks and god to brake even other weeks, but if going by customer service than the actual bonus you recive counts as cash backs? thats news to mem

I still think there one of the good sites going, I just like to no whats going on, I do not think you can blame me for asking this
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
6:10:36 PM: Terry:
oh yes one more thing

I love how you went all Columbo on him there just when he thought you were done :D

LoL, I forget and remembered at last sec, Pointless asking really, as was told the bonus counts as cash back,


so to sum up, if you put in 500 had 400 worth of bonus and took out 100, thats the slate clean, in reality you should get 400 worth of cash back, 10% is 40 note, but the way cs stated due to having the bonus it wipes it off. nothing surprise me in this game
 
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