IrishLuckCasino
Dormant account
- Joined
- Nov 19, 2008
- Location
- Australia
Well if that is truly the case then what is the point of spending/depositing what we do in order to be VIP Customers ?? That does not even make any sense and goes against all the grain of the way land based casinos operate toward their VIP clientele...
RE: VIP Customer service.
A couple of people have picked up on that point. I agree it was poorly worded and didn't really convey the point i was trying to make.
My point was, any customer, weather 'large' or 'small' can expect a very high level of customer service from us.
Our VIP customers will get treated like royalty, with extra benefits and privileges that go way above and beyond bonuses and extra money to play with. Benefits such as these depend a lot on the individual. There's not a set programme here because the VIP managers will get to know you first and decide on something suitable.
For frequent/regular players there is also a Loyalty program which rewards you based on your your length of play with us, deposits and a range of other factors.
RE: Bonuses
We are literally in the middle of changing our entire bonuses and promotions system. This includes the generic bonuses and the multiple VIP and loyalty systems. It will 100% completed in next day or two. There is a LOT to do here, so if you login and see that you don't have any bonuses at all... don't panic! They'll definitely appear again.
At a bare minimum, the default signup and cashback bonuses should be available to you though.
If you have any issues regarding bonuses, I urge you to contact our support staff about the matter first.