This Rival system looks more and more like a computer running amok. What is worse, when this "flag" is on your account, it seems to give CS the authority to treat you like something the cat dragged in - gone are all the polite platitudes, and they may as well drop the pretence and just say it out plain - F*&^ off
This issue is the worst possible publicity, as it might do nothing to deter the SUB hunters, but it DOES deter me from thinking I can become a long term LOYAL player, and expect an increasing level of priviliges as the months (or years) pass.
Have acounts in all Rival. Sloto is not conected, and think one of the new ones. Got bonus ban in all after withdraw 2k at Superior. Upon asking what is goin on the answer was same
here from Cocoa
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 19seconds. An operator will be with you shortly.
info: You are now chatting with 'Liz'
Liz: Welcome to Cocoa Casino's Live Support. How may I assist you?
you: Hi i have promotions that i'm denied to use. Why?
Liz: One moment please.
Liz: I'm sorry your account is not eligible for promotions. The decision was made by management.
you: Really? Is there a problem? i can see 10$ free that i got, noticed in mail?
Liz: I'm sorry the reason you can not claim the promotion is due to not being eligible for bonuses.
you: i got mail for10$ nd free chip and 100% bonus. And i can see it in cashier. Why now not?
you: i made deposits so i was gettin free chip
Liz: I'm sorry
Liz: The decision was made today by management
you: guess i'm not welcomed here anymore
you: And it was based on? why i was not informed about that decision?
Liz: I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why.
here from SiS
nfo: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 33seconds. An operator will be with you shortly.
info: You are now chatting with 'Albert'
Albert: Welcome to Simon Says Casino Live Support. How may I assist you?
you: Hello! why i'm not welcomed here anymore?
you: i can't claimed deposit bonuses?
you: **************
Albert: One moment please.
Albert: I'm sorry, but the account was set to not eligible by Management, we're unable to see the reason. We would need to check with management for you, is it ok if we email you back as soon as we know more.
you: In which rival casinos i'm also got this ban? what is your sister casinos? Same hapaned in Cocoa casinos.
you: Ok please mail me reasons of this ban
Albert: One moment please.
Albert: Your referred account also was set to not eligible.
Albert: Please note that we have forwarded your inquiry to our Management for further consideration. You will be contacted in regard to this matter as soon as possible at your registered E-mail Address.
Albert: Is there anything else I can help you with?
you: thx
and Superior
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 17seconds. An operator will be with you shortly.
info: You are now chatting with 'Liz'
Liz: Welcome to Superior Casino Live Support. How may I assist you?
you: Hello! I made flush withdrawal on 17.10. and money still is not on my acount. Can you check what is caousing delay?
Liz: One moment please.
Liz: Withdrawals at the moment take 2 to 5 business days to process.
you: ussually is quick in my Moneybookers acount
you: So it's not superior casino as it claims
Liz: As you requested the withdrawal on Friday it will start processing tomorrow on Monday
you: And i'm banned for promotion in all sister casinos and here
Liz: One moment please.
you: And may bet per spin had been lowered at only 5cent coin size
you: guess if you win a litlle you get a ban
Liz: Your patience is appreciated. I will be with you shortly.
Liz: Yes you have been banned for promotions at all casino's except Sloto cash
you: Why is that? because of winning? guess you will take we don't need to tell you that
Liz: The decision was made by management.
you: that you got right to ban player for no reason told.
Liz: I can not see the reason why, as it's management's decision.
you: Guess they have rights not to tell why..
Liz: Yes they have the right.
you: not a nice way to find that you are not welcomed anymore.......
Liz: I'm sorry
you: bye
And first casino that reinstaled my status few hours after ban was Superior, casino that trigered ban.( i'm still bannned in cocoa, davincis and mayan, others reinstated my status )
Here is the news:
Dear A******,
On behalf of the Superior Casino staff, I would like to congratulate you on your recent winnings!
Also, I checked that our system (based on Rival's criteria) had made you not eligible for promotions. We do not agree with this so we have made you once again eligible for promotions.
We understand winning at our games is a real possibility and we don't want to punish our players for that. We are happy to see players like you that get to enjoy and win at our games.
You will be able to receive bonuses, promotions and participate in contests (until further notice).
Stay tune for great promotions this week.
Best regards,
Stephen Vaughn
Superior VIP Services
www.superiorcasino.com