IP Address and Club World

[anniemac]

Tried to claim a deposit bonus at CW and message came up that I had already redeemed it. Since I knew I had not, went to chat and below is our conversation.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Dawson'
Dawson: Hello
Me: Hello. What's up with the fortune75 coupon. Won't let me redeem it.
Dawson: Let me just check this for you
Me: Thanks
Dawson: I will have to get our tech team to check this out, the system is saying that this coupon has been redeemed on a similar account to yours that has the same IP address that is why the system is not letting it go through
Me: So I can't use it?
Dawson: Not at the present moment, as the similar will not let the same code be used on 2 accounts with the same IP address.
Me: How does my IP address show up as someone else?
Me: The reason I am asking about the same IP is that you can't have 2 accounts in the same household and if my IP address is showing up as someone else too
Me: then I could be in trouble with the casino.
Dawson: You are not in trouble with the casino, sometimes IPs change
Dawson: That is why I will pass on to the tech team to sort out
Me: OK just don't want
Me: to be in trouble with it. Thanks so much for your help.
Me: Thanks
Dawson: you're welcome
Dawson: good luck

I use a Verizon aircard and my laptop. I found this quite interesting what with all the fraud accusations flying around. Made sure I kept a copy of my chat just in case.

 

[rockycatt]

could wireless signal be the culprit

 

[SlotKing]

Every time you connect with your AirCard, you are getting a new IP addy from Verizon (Dynamic IP addreses change with each new connect). Since these are not "static" (assigned to one particular user) and are recycled, there is the possibility that someone who is also using an aircard (they are popular gadgets) happened to claim the bonus on that IP addy.

This could be the reason for the denial.

 

[oldtrvlagt]

That's interesting..I have Verizon Broadband built into my HP Mini that I use when we are on the road and I am online all the time and do play from time to time in different states. I never thought about a changing IP address...hmm

 

[anniemac]

I have had this aircard since March and this is the first time something like this has come up. Before that I had an Alltell aircard. I've used it in lots of different states.

I just found it interesting that I was told someone else had the same IP address.

 

[winbig]

I think it's total stupidity on their part to deny a bonus based on an IP address that is always changing. The ISP you're using is pretty irrelevant, because it's bound to happen at some time or another..

 

[vinylweatherman]

Looks like a (partly) BS reply from CS. IP addresses are dynamic now as STANDARD. If this were the ONLY factor, the casino would be deluged by irate players who suffered constant, if intermittent, occurrences of this problem.

Computer or modem MAC addresses are a better method. These should not change every time the internet is switched on. They would only change when the player got a new computer, new modem, or new ISP.

Once accounts are verified, these problems should no longer occur.

In this case, there might be an additional factor, such as the other account being new and unverified, but on the same IP address, and having already claimed this coupon. In this case, they cannot rule out this being a duplicate account in the same household until they have verified the registered details with the player's documents.

 

[anniemac]

I'm not particularly worried about it for several reasons. I have a pretty good relationship with CW having played there for years and CS went ahead and gave me a bonus anyway.

My thought was this, could this effect someone that is labeled 'fraud' for having 2 accounts? If the casino uses IP addresses as a way of alerting to this, then it could be a problem.

 

[bb28]

Hi Anniemac.........seems I recall that you used to have issues with downloading rtg casino's. Did you ever get that resolved? I wonder if somehow the ip address could be a factor in both of these issues.

I dunno.......just throwing that out there.

 

[anniemac]

BB28, I did have issued with downloading but that was last year, I think. I haven't had any problem with this new card. This was the first time anything like this has ever come up and besides, CW was the only RTG casino that I had downloaded to a disc so I could always play there.

 

[brianzz]

I've never had a problem with claiming a coupon using a verizon air card but back in the day I did have problems from time to time connecting to MG casinos. The culprit was one in awhile I'd get an IP from one of the 7 banned states and it wouldn't let me log in till I swapped it out for an IP from one of the legal states.

 

[blacklabrador]

Interesting, just 2 weeks ago I tried logging in and it said " You are not allowed to login, please contact customer service." I deleted the casino because I was fed up with the tightness on their slots. They sent me an email offering me a bonus the next day and I replied " Why would u offer me a bonus if I am not allowed to login? The reply I got was "Sorry for the inconvienience, it was an IP issue, you are now allowed to login.


No thanks Clubworld, your slots are some of the tightest on the net.

 

[vinylweatherman]

I've never had a problem with claiming a coupon using a verizon air card but back in the day I did have problems from time to time connecting to MG casinos. The culprit was one in awhile I'd get an IP from one of the 7 banned states and it wouldn't let me log in till I swapped it out for an IP from one of the legal states.

Interesting, just 2 weeks ago I tried logging in and it said " You are not allowed to login, please contact customer service." I deleted the casino because I was fed up with the tightness on their slots. They sent me an email offering me a bonus the next day and I replied " Why would u offer me a bonus if I am not allowed to login? The reply I got was "Sorry for the inconvienience, it was an IP issue, you are now allowed to login.


No thanks Clubworld, your slots are some of the tightest on the net.

The software suppliers are relying on an imperfect technology, and this seems to be causing these issues.

brianzz is a victim of the imperfections in using geolocation to trace the location of an inbound connection through the IP address alone. This causes problems where the ISP has an address range that serves customers in different states. In this case, the range was geolocated to a banned state, but was dynamically allocated to a player in a different state.

blacklabrador may be having similar problems, although it might not be down to banned states (being RTG), but where IP addresses get allocated to more than one player during the period of their membership. This is ALWAYS going to happen, and the more players a casino has, the more often this will happen. The system is just too sensitive, and like anti-virus applications for players, is giving too many false positives to the operators. Since these "flags" often result in serious problems for players, operators should take more time to check they are not a result of imperfect technology before they start accusing players of "doing something", or telling them they are "under investigation".