Ok, I guess I really needed to get this off my chest. Intercasino support are useless when processing a payment request that may be slightly different to their day to day process. Let me explain...
I have been using their casino for a few months and found the games to be quite good and fair. I've won close to 11000 USD over a number of sessions which I cashed out using the cheque option. Much to my dismay, when the cheques arrived I was informed by my bank that they would take 45 days to clear and attract a $20 fee each. My bank then recommended that I contact Intercasino and request that the cheques be voided and then re-process the payment via wire transfer.
Intercasino support allegedely set this up and assured me they would process my winnings over the course of the next week.
That was over 4 weeks ago and I still have not seen dollar one. When pressing them to commit to some sort of time I receive the same email time and time again from their so-called support. What a joke. I've attached one below:
Account Number: xxxx
Hello and thank you for contacting the ECash support team.
In response to your email regarding the issue with your wire transfer, once again we would like to apologise for the inconvenience and would like to inform you that this matter has already been escalated to our Manager. We expect a response within 24 hours and we will contact you with an update as early as possible.
Thank you in advance for your patience.
This email doesn't actually say anything. Suffice to say my patience is wearing thin and I am beginning to wonder if I'll ever see this money.
Pissed off,
Bill
I have been using their casino for a few months and found the games to be quite good and fair. I've won close to 11000 USD over a number of sessions which I cashed out using the cheque option. Much to my dismay, when the cheques arrived I was informed by my bank that they would take 45 days to clear and attract a $20 fee each. My bank then recommended that I contact Intercasino and request that the cheques be voided and then re-process the payment via wire transfer.
Intercasino support allegedely set this up and assured me they would process my winnings over the course of the next week.
That was over 4 weeks ago and I still have not seen dollar one. When pressing them to commit to some sort of time I receive the same email time and time again from their so-called support. What a joke. I've attached one below:
Account Number: xxxx
Hello and thank you for contacting the ECash support team.
In response to your email regarding the issue with your wire transfer, once again we would like to apologise for the inconvenience and would like to inform you that this matter has already been escalated to our Manager. We expect a response within 24 hours and we will contact you with an update as early as possible.
Thank you in advance for your patience.
This email doesn't actually say anything. Suffice to say my patience is wearing thin and I am beginning to wonder if I'll ever see this money.
Pissed off,
Bill
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