Hi everybody,
i am very dissapointed with intercasino and wanted to ask, if there are any suggestions how I can deal with the situation.
I experienced technical problems for quiete a while and contacted the casino and complained about it. I merely play card games, like video poker and solitair. This games were interrupted ever so often - and buttons vanished - so that it was not possible to end the games properly. At that time I was told that there are no problems on the casino's side - I should check with my internet provider. So I did that and had also a controlling software, checking my connection, which did not show any problems.
Then there was a big server issue with intercasino in July that affected many players, where I could not log in again for days. Only after that happened the casino admitted, that there were problems before and that very few other players had complained about irregularities, espercially with video poker and solitair. I was told by email and on the phone that the casino takes the whole issue very seriously and is now looking for a resolution. Now emails and phone calls were exchanged for over three weeks, but I only got told that it takes time to find the error and should be patient.
Then about 5 days ago, I got another promotional email from the platinum-club of intercasino with some kind of bonus offer. I got so mad about this, since they had not find any resolution yet, but wanted me to place further bets - that I insisted on closing my account right away. I asked for that before, but emails and phone calls from the support seemed to show that they really care and take efforts to find a resolution - that is why I first agreed to not close the account.
Now they followed my wish, closed the account - and again I have not heard from them for days. I told them before and by now I am convinced that they only tried to keep me from closing my account (for years I have placed very high bets and of course lost more than I won), because they did not want to loose me as a player.
I do not think that it takes more than 3-4 weeks to find out, why a player experiences problems with certain games. It seems obvious that the software did not work properly for quite a while, since there were not only dozens of interruptions but also vanished buttons and so on. I have no way of finding out myself and they just do not offer a resolution - but at least do admit now that there has been/is a problem, that is only with a handful of players.
Now, for the very first time I consider to chargeback at least the deposits that were done within the last couple of weeks when the problem was already known to the casino - but I was told there is no problem on the casino's side. Actually I would have liked to just let them solve the problem, offer me some kind of resolution, and gamble as trustful as in the past.
But their behaviour now made me loose my trust into the casino and I am concerned that they simply delay everything, until enough time has gone and they do not have to fear any chargebacks.
Please give me some advise, what I can do. I actually do not want to do a chargeback. But I also cannot just sit here and accept their way of dealing with the situation.
i am very dissapointed with intercasino and wanted to ask, if there are any suggestions how I can deal with the situation.
I experienced technical problems for quiete a while and contacted the casino and complained about it. I merely play card games, like video poker and solitair. This games were interrupted ever so often - and buttons vanished - so that it was not possible to end the games properly. At that time I was told that there are no problems on the casino's side - I should check with my internet provider. So I did that and had also a controlling software, checking my connection, which did not show any problems.
Then there was a big server issue with intercasino in July that affected many players, where I could not log in again for days. Only after that happened the casino admitted, that there were problems before and that very few other players had complained about irregularities, espercially with video poker and solitair. I was told by email and on the phone that the casino takes the whole issue very seriously and is now looking for a resolution. Now emails and phone calls were exchanged for over three weeks, but I only got told that it takes time to find the error and should be patient.
Then about 5 days ago, I got another promotional email from the platinum-club of intercasino with some kind of bonus offer. I got so mad about this, since they had not find any resolution yet, but wanted me to place further bets - that I insisted on closing my account right away. I asked for that before, but emails and phone calls from the support seemed to show that they really care and take efforts to find a resolution - that is why I first agreed to not close the account.
Now they followed my wish, closed the account - and again I have not heard from them for days. I told them before and by now I am convinced that they only tried to keep me from closing my account (for years I have placed very high bets and of course lost more than I won), because they did not want to loose me as a player.
I do not think that it takes more than 3-4 weeks to find out, why a player experiences problems with certain games. It seems obvious that the software did not work properly for quite a while, since there were not only dozens of interruptions but also vanished buttons and so on. I have no way of finding out myself and they just do not offer a resolution - but at least do admit now that there has been/is a problem, that is only with a handful of players.
Now, for the very first time I consider to chargeback at least the deposits that were done within the last couple of weeks when the problem was already known to the casino - but I was told there is no problem on the casino's side. Actually I would have liked to just let them solve the problem, offer me some kind of resolution, and gamble as trustful as in the past.
But their behaviour now made me loose my trust into the casino and I am concerned that they simply delay everything, until enough time has gone and they do not have to fear any chargebacks.
Please give me some advise, what I can do. I actually do not want to do a chargeback. But I also cannot just sit here and accept their way of dealing with the situation.