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InterCasino New Start?

incrediblestuff

SearchingForTheHolyGrail!
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Mar 22, 2010
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Mostly the Netherlands
Got a mail as player and affiliate, that they were upgrading their site again, took a quick look and it appears they do have some interesting additions to their site, i saw a few slots from Quickspin now which i hadn't seen before and this one, from Lightning Box Games, which is new to me:

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Which looked pretty cool, did a few spins in Play mode and got the bonus the same as in the video, all the outer wilds and then one "mega spin" which didn't pay that well but it looked fun..

The new additions on the site according to InterCasino allows the player to customize their Casino to their personal taste, and allows 100% transparency on bonuses...Or so it stated, haven't checked it out but, seems like a good idea so far:)
Any thoughts?
 
they have had druidess gold for some months now, it looks more exciting than it is as those middle reels actually count as multiple 3rd reels and the line pays are average at best, the bonus round is unique but i havent played it enough to see anything worthwhile on it. Im sure full wild on 3rd super reel and top paying symbols is ok though :)

i hope they give the casino interface a good going over as it always felt a bit clunky
 
A return to the crown is a welcome addition as their branding was very corporate before. This site has been through a lot of changes in the past few year's, but things look like they are on the up again.

Just tried to go to the site and have a look and got an Apache HTTP server Test page. I guess they didn't have a 'scheduled maintainence page' available. They did say in their email they would be down this morning, lets hope the new site is up again soon :D
 
relaunch the casino - same old T&C's

They forgot to overhaul their T&C's though:

Rules on withdrawing bonus money and winnings

  • Payments will be made as soon as reasonably possible (subject to up to three business days internal processing time), although there may be delays due to any Security Review undertaken by us.
  • If a player requests to withdraw more than 5 times his life time deposit amount, will be allowed to withdraw up to €4,000 per calendar week (Monday-Sunday).
  • Unless otherwise specified, any winnings generated from free bonus money (a bonus that does not require a player to deposit or lock their existing balance into the bonus) will be capped at £100 maximum withdrawal.

Players who deposit using Neteller/Ukash/Skrill/Paysafe and take a bonus are subject to have a maximum win limit of £10k at the sole discretion of InterCasino.

doesn't really attract me to start depositing again
 
A max cashout on deposit boni that ONLY applies to users of Neteller, Skrill, etc. This is beyond ridiculous, as the odds of a big hit are not changed depending on deposit method, and it's also an absolute limit that bears no relation to the amount deposited, nor the amount of bonus granted. If they offered 10% up to £1000, then a user of these methods could only ever get their deposit back if they went for the full amount.

Compared to the original Intercasino, this is hardly an improvement, and a few things seem even worse than before. The original Intercasino had sub 24 hour payments.
 
I was actually at one of the focus groups in London that discussed the new proposed changes to the site early last year. At the time the new MD was big on creating a site where the player could personalise the layout to suit their favourate games. And so it seems to have come to fruition. I think they should work on their bonuses more (regular sub 50%) matches and as I said at the time, introduce MG or Netent into the mix of they were really looking to compete against the big boys. All things considered, they have a stellar start in the industry but appeared to have lost their way in the late 2000. Hopefully they can turn it around.
 
A max cashout on deposit boni that ONLY applies to users of Neteller, Skrill, etc. This is beyond ridiculous, as the odds of a big hit are not changed depending on deposit method, and it's also an absolute limit that bears no relation to the amount deposited, nor the amount of bonus granted. If they offered 10% up to £1000, then a user of these methods could only ever get their deposit back if they went for the full amount.

Compared to the original Intercasino, this is hardly an improvement, and a few things seem even worse than before. The original Intercasino had sub 24 hour payments.

Where did you see that term? I always deposited via Skrill and used a bonus and never had a limit on a cashout, is that a term that changed recently?
 
Where did you see that term? I always deposited via Skrill and used a bonus and never had a limit on a cashout, is that a term that changed recently?

Players who deposit using Neteller/Ukash/Skrill/Paysafe and take a bonus are subject to have a maximum win limit of £10k at the sole discretion of InterCasino.

found in their withdrawal T&C's :(

what if you hit a progressive or a really big win with your deposit and bonus???? It is fully up to their discretion to pay you!!!!
 
found in their withdrawal T&C's :(

what if you hit a progressive or a really big win with your deposit and bonus???? It is fully up to their discretion to pay you!!!!

WOW! That is horrible... Have you wrote to the REP to see what he means regarding this? If not i will do that. That's a ridicoulous term, especially because it is unclear and leaves everything open for them.
 
WOW! That is horrible... Have you wrote to the REP to see what he means regarding this? If not i will do that. That's a ridicoulous term, especially because it is unclear and leaves everything open for them.

Indeed, ridiculous term, where you are completely at their mercy.

I had last year alone 5 wins over 10.000$ in free spins or wild desire/thunderstorm features, ranging from 15.000-21.000$, so they would have taken well over 25.000 from my balance!!!!! Just crazy to even think that it is possible for them to do it.

No, i have not written to the REP as i am not at all interested in depositing at such a casino. Let us know what he answers to you.
 
I agree concerning the crappy (d+b)x30 bonuses. The quality of their bonuses has decreased tremendously in the past 4-5 month.
Offers are frequently but I rather take 1-2 good bonuses a month then 3-4 crappy ones a week.
 
New InterCasino website

Hi All,

Thanks for your feedback on the new InterCasino website. You've picked up on the major changes such as customising your casino, the bonus tracking bar, better navigation and the crown is back!

We are looking into the other issue of max cashout and will respond shortly. Thank you for raising this.

kind regards
InterCasino
 
I asked live chat about the new rule and they said it "probably wouldn't" affect me, which i found extremely reassuring ... NOT! :rolleyes:

I'm out, bonus-wise, until they make the terms clear again as they were before. My own cash only from now on. Or better still, another casino :)
 
InterCasino terms and conditions

Thanks everyone for your comments,

We always pride ourselves on listening to our customers. As one of the oldest and most respected online casino’s, we always endeavour to give the best possible experience to our customers.

We are arguably the most generous online casino in the industry and give bonuses at least four times a week and often every day. This gives our customers the very best opportunity to enjoy our casino. However being so generous can also attract professional bonus abusers who rather than enjoy our generosity, play a system solely to beat us.

We take bonus abuse extremely seriously and therefore ensure that our terms and conditions prevent them from impacting on the legitimacy of genuine players whereby as a result of abusers, bonuses may be reduced.

We have reviewed the maximum 10k win rule for Neteller and whilst we put this rule in to protect the casino from bonus abuse it has become clear that this has also disadvantaged our genuine customers, we have therefore decided to take out this rule with immediate effect.

As always we appreciate your feedback and hope you enjoy the new website and promotions.

InterCasino Management Team
 
Thanks everyone for your comments,

We always pride ourselves on listening to our customers. As one of the oldest and most respected online casino’s, we always endeavour to give the best possible experience to our customers.

We are arguably the most generous online casino in the industry and give bonuses at least four times a week and often every day. This gives our customers the very best opportunity to enjoy our casino. However being so generous can also attract professional bonus abusers who rather than enjoy our generosity, play a system solely to beat us.

We take bonus abuse extremely seriously and therefore ensure that our terms and conditions prevent them from impacting on the legitimacy of genuine players whereby as a result of abusers, bonuses may be reduced.

We have reviewed the maximum 10k win rule for Neteller and whilst we put this rule in to protect the casino from bonus abuse it has become clear that this has also disadvantaged our genuine customers, we have therefore decided to take out this rule with immediate effect.

As always we appreciate your feedback and hope you enjoy the new website and promotions.

InterCasino Management Team

hi so whats happening to your standard upto 72 hours pending aswell? this doesn't seem to matter if your a vip player either , i've been told from your live Cs its standard & this will not be changing , it used to be hit the button payment was paid following day every time like clock work ?
 
Thanks everyone for your comments,

We always pride ourselves on listening to our customers. As one of the oldest and most respected online casino’s, we always endeavour to give the best possible experience to our customers.

We are arguably the most generous online casino in the industry and give bonuses at least four times a week and often every day. This gives our customers the very best opportunity to enjoy our casino. However being so generous can also attract professional bonus abusers who rather than enjoy our generosity, play a system solely to beat us.

We take bonus abuse extremely seriously and therefore ensure that our terms and conditions prevent them from impacting on the legitimacy of genuine players whereby as a result of abusers, bonuses may be reduced.

We have reviewed the maximum 10k win rule for Neteller and whilst we put this rule in to protect the casino from bonus abuse it has become clear that this has also disadvantaged our genuine customers, we have therefore decided to take out this rule with immediate effect.

As always we appreciate your feedback and hope you enjoy the new website and promotions.

InterCasino Management Team

How is it generous to offer 50 % bonuses four times a week with a 90x WR? Even when you had the WR of 20x+20x it was near impossible to clear WR.

I have been a loyal customer to InterCasino since 2006 but havent made a deposit since June 2014 because of the negative changes.
 
Removing the 10k win limit is good and the right thing to do, but what about the £6.25 bet limit?

I was offered a 100% bonus the other day of £1500 - if I took this I would have a balance of £3000, and not be allowed to bet more than £6.25 with it. What's the point of that?

I asked if this really was the case, and was told yes it is. I declined. Previously the max bet was a percentage of the bonus. A flat £6.25 makes no sense at all and makes it nonsensical to ever deposit for a large bonus like this.
 
Theres lots of sites that are the same with the unit restriction. I believe 32 red are the same at 6.25 and Gala £10. These are the 2 I play most so the ones I know.

Google "Two Tier" betting though Ive no doubt you know about that already?

Must admit, I am on a losing run at Intercasino but I get plenty of 80-100% bonuses with 20-25 wagering so I cant complain.
 
Yes I know what two tier betting is, I don't play like that and am a VIP at Intercasino, I play slots usually at the same spin size each session; however I do not want to grind out a 45k wagering requirement at £6.25 a spin and can't imagine anyone would. 7200 spins! I don't have time for that.

It's great that their terms are now clear, however restricting VIP players like me to such small bets on such large bonuses is silly to me, and means I will not take their bonuses any more, or at least will only accept a small part of them, maybe deposit just £25 instead of £1500. I also play at 32 red where actually my personalised bonuses have no restriction on bet size.

I think a more sensible approach would be to have individual terms for large VIP bonuses with a sensible bet cap. Previously it would have been £375 a spin, which is too high, but now it's £6.25 which is too low. Surely a happy medium exists?

They are entitled to have whatever terms they like, I'm just saying I think a flat bet size for £10 bonuses and £1500 bonuses is difficult to comprehend.
 
Thanks everyone for your comments,

We always pride ourselves on listening to our customers. As one of the oldest and most respected online casino’s, we always endeavour to give the best possible experience to our customers.

We are arguably the most generous online casino in the industry and give bonuses at least four times a week and often every day. This gives our customers the very best opportunity to enjoy our casino. However being so generous can also attract professional bonus abusers who rather than enjoy our generosity, play a system solely to beat us.

We take bonus abuse extremely seriously and therefore ensure that our terms and conditions prevent them from impacting on the legitimacy of genuine players whereby as a result of abusers, bonuses may be reduced.

We have reviewed the maximum 10k win rule for Neteller and whilst we put this rule in to protect the casino from bonus abuse it has become clear that this has also disadvantaged our genuine customers, we have therefore decided to take out this rule with immediate effect.

As always we appreciate your feedback and hope you enjoy the new website and promotions.

InterCasino Management Team

What's to stop the "professional bonus abusers" from switching to a different deposit method and carrying on as before, leaving your regular customers to suffer, and new ones wondering whether this is a sign of a casino that is likely to "pull dirty tricks" in order to avoid paying out a big win.

It's a fallacy. If I was depositing with Neteller and professionally abusing your boni, and often managing to withdraw more than 10K, the sight of this term appearing would ensure I shift to using my Barclaycard instead, and carry on using it until I spotted a term that imposed a max cashout for credit card deposits, or some other disadvantageous term. Then, with both Neteller and Barclaycard covered, it's over to my Cahoot debit card, rinse and repeat.

I have the advantage of knowing that there is nothing magic about using a particular deposit method, £1000 is just as "professionally abusable" no matter what the source.

If I were to come under investigation by the casino, I am actually better off if I have been using a card to deposit, as unlike Neteller who seem keen to hand over personal data to casinos when the magic phrase "bonus abuse" is mentioned, my bank's reply to questions like "is this player engaging in transfers between <insert names of suspected syndicate members> through <deposit method>" would be to refer you to the Data Protection Act and refuse to disclose whether or not this is taking place. We know that Neteller will not only answer the question, they will let you claw back money that you have already paid to Neteller without my permission or even notification.

This seems to be a whack-a-mole term, designed to secure the stable door after the horse has bolted whilst leaving the gate to the field wide open. You could then shut the gate, or you could catch the horse. This would mean ensuring that the bonuses did not provide +EV opportunities for the pro player, rather than imposing a max cashout here, a special condition there, all of which affect all players, not just the ones you are trying to control.

If the WR is really 90x now, and the max bet is 6.25 across the board, I think you have already caught the horse, so no longer need to scare off potential customers with an odd predatory term aimed only at those who use Neteller. I expect the 90x WR alone is enough to scare off quite a few casual players who would not otherwise be bothered with a 6.25 bet cap.

The original Intercasino bonuses were not that generous either, as the slots were around the 90% RTP mark, which more than compensated for the more generous 18x WR when the industry norm was of the order of 30x for 95% RTP slots.
 
Did you need to write 7 paragraphs about something that they have already changed? Dont see the reason really but your choice.

Do you REALLY think Neteller is the same as using a barclaycard. Look at the T&Cs out there and see how many comapnies have certain restrictions on what you can do with Neteller. Off the top of my head,

Paddy Power dont give Sports Bonus with Neteller. Due to the abuse of free bet promotions, customers using Moneybookers or Neteller to deposit will not qualify for this free bet offer.

Betfred. Customers who deposit via Moneybookers, Ukash, Neteller and PayPal are excluded

This is just another restriction a deposit method. If they are professionally abusing the bonus, then like you said, let them change. Checks are alot easier with a debit card than they are with Neteller. The regualr player probalbly wont come close to having £10k to withdraw.


Questa, just to go back, I regularly get offers from Intercasino. As I said earlier, I play at 32Red, Gala and Inter mainly as they offer me different softwares. We all know we can get the needle when things arent going my way. I do however play alot more at Intercasino because I do receive better offers than the others but I also play alot with my own but (No Bonus attached). I have also since the £6.25 rule come in played £10 a spin and been paid.

Personally I think its becasue I am doing my dough in there and they like me :) :) but maybe its down to me not playing as much as others with a bonus.
 
Did you need to write 7 paragraphs about something that they have already changed? Dont see the reason really but your choice.

Do you REALLY think Neteller is the same as using a barclaycard. Look at the T&Cs out there and see how many comapnies have certain restrictions on what you can do with Neteller. Off the top of my head,

Paddy Power dont give Sports Bonus with Neteller. Due to the abuse of free bet promotions, customers using Moneybookers or Neteller to deposit will not qualify for this free bet offer.

Betfred. Customers who deposit via Moneybookers, Ukash, Neteller and PayPal are excluded

This is just another restriction a deposit method. If they are professionally abusing the bonus, then like you said, let them change. Checks are alot easier with a debit card than they are with Neteller. The regualr player probalbly wont come close to having £10k to withdraw.


Questa, just to go back, I regularly get offers from Intercasino. As I said earlier, I play at 32Red, Gala and Inter mainly as they offer me different softwares. We all know we can get the needle when things arent going my way. I do however play alot more at Intercasino because I do receive better offers than the others but I also play alot with my own but (No Bonus attached). I have also since the £6.25 rule come in played £10 a spin and been paid.

Personally I think its becasue I am doing my dough in there and they like me :) :) but maybe its down to me not playing as much as others with a bonus.

All deposit methods are the same, it's the same damn fiat currency that is being used. I could understand a difference if it was fiat currency vs something like Bitcoin. The excuses are all BS in any case, a "professional bonus abuser" can "abuse" a given bonus no matter how they get their qualifying deposit into the casino.

The casinos are simply following a version of the gambler's fallacy. They see abuse of a free bet, and they notice that in the past there was a higher degree of abuse from players using deposit method A. They then restrict deposit method A thinking that they have solved the problem. All they get is a dip as the "professional abusers" switch to an alternative deposit method. The casino then keep the restriction on the initial deposit method long after the problem has shifted. What is often seen then is a cascade effect as one deposit method after another gets restricted. This shows that they are not addressing the underlying problem, rather they are trying to hold back the tide of abuse with the repeated erection of temporary barriers that are never taken down even when the tide of abuse has receded.

I have seen casinos start the process with cards, restricting them and giving all the benefits to users of Neteller. Others restrict things like Ukash.

It's the regular player that suffers because of this, because unlike the "professional abuser", they are not comfortable with the duck and dive needed to keep up with the changes, they just want a stable method to deposit, play, and occasionally withdraw.

I have raised the escalation of the anti-Neteller sentiment with Neteller, and they have asked me to forward them examples of merchant terms that are potentially driving people away from using Neteller. Their initial response was that they were not aware that this was even a problem, but I pointed out that it could be costing Neteller a loss of business as players are likely to be switching their preferred deposit methods if their favourite sites turn against Neteller. Whether anything comes of it depends on who is "top dog", the merchant or the processor. Normally, it's the merchant if they are of any size, but from the stories players are telling, it seems that many casinos are pretty powerless when it comes to sorting out an issue related to deposits, withdrawals, data errors, etc when the processor is involved. It seems that when the processor says "jump", the casino says "how high". This is not just in the USA either, where such a reversed relationship is to be expected.

Currently, anti-Neteller terms drive me away from offending casinos, although if too many casinos have such an attitude, I will have to move to a different deposit method.

I may find that the UK card providers become less problematic when it comes to depositing at sites holding a UK license, as this removes the earlier legal "grey area" governing such transactions, as well as ensure that the sites are adhering to UK standards, not just the standards in one of many different offshore jurisdictions. Coupled with the new "faster payment" banking systems, it could be that cards will eventually outperform eWallets.

There seems to me to be something about our eWallets that is being deliberately kept from us, their customers, and it suggests that our money might not be as safe in them as we think it is. Instead, whenever the questions are asked, we get a load of vague waffle about "bonus abuse", as though players can somehow play much better at random games if they have deposited via Neteller. However, if there was a REAL problem of systematic abuse, then there would be a pretty uniform attitude at all sites, and we would not have one site trying to steer us away from Neteller, and another trying their hardest to steer us away from our cards towards Neteller.
 

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