Done with the UK market

[andysbetting1187]

Morning all,

Bit of a rant first thing in the morning but now officially done with the UK Online casino market.

I was having a loosing session last night on slots; deposited £100 initially which soon went, followed by a couple of other deposits. Then switched to to table games and increased my stakes (which is normal for me, I might add) and good old lightning blackjack ripped me a new one. Deposited another £1k (which is well within my limits) to go and play roulette. The second I had a winning spin, the following attached message popped up on my account, effectivley stopping me from playing because the casino wanted me to take a break. Tried to speak to live support and couldn't get through to anyone.

I am all for responsible gaming, but when I was loosing money the casino wasn't intereseted; as soon as I hit one number on roulette for £700 I was stopped from placing any more bets. I will give lottomart their dues in that I was able to withdraw what balance I had remaining, and it was in my account within about 5minutes.

@Mark_Lottomart appreciate what you bring to the forum and the team at your site are usually pretty decent, but this just doesn't sit well with me that its ok to lose, but it feels like as soon as you start to get out of a hole a restriction is placed on the account.

Landbased only for me from now on as there are no decent casinos left with that I can play online

 

[snorky510238]

The UK market is dying fast from all perspectives. All these ridiculous rules and regs but nobody does anything about providers changing games on the fly and scamming their way to a living. There is nowhere near the entertainment value that there used to be, say 5 years ago.

Online slotting, electronic roulette, electronic blackjack, etc, is the biggest money making scam of all time and billions of us fell for it.

 

[PMKFRUITPRO]

It was probably just unfortunate timing rather than the fact that you actually hit a winning number.

Probably an amount staked over ur session triggered a limit/flag.

Frustrating I know, but if they don’t do these things they’re shitting themselves over a large fine.

However it’s annoying when u stay within your monthly limits and then these kind of things happen. Obv if ur winning that month and the casino has a loss limit on ur account rather than a deposit limit, then you can obviously turn over more money than normal and still be well ahead on the month, which it seems isn’t taken into consideration.

If the customer themselves has set limits or the casino has requested docs to set limits or a standard limit is in place then leave the fucking customer alone ffs.

It’s important to remember the UKGC has NOT made casinos impose certain limits that trigger these rediculous intrusive doc requests etc etc they are doing it themselves through fears of fine.

As mentioned you could have a casino set loss limit of say a monkey a month. You could then turn that limit over numerous times and still be well ahead and then get hit with nonsense about why you’re mate sent u a score to settle a friendly football bet or why a family member sent u a nifty to cover their share of a meal out.

It needs fucking sorting out and sorting out properly because it’s a shit show out there.

 

[SlamRoyale]

Sorry to hear about your experience here. I have to say myself I can't feel the pain of UK players, but OTOH I think the protections that are happening now should be good for the longterm. Too bad you guys have to be the guinea pigs of experimentation.

I foresee UK online gaming getting worse and worse, and then the industry has to understand why, and then fix things. I know from seeing UK origin people get other residencies and passports not just because of gambling of course but other things.

Right now, protection rules only seem to help casinos, not players. I have a feeling if you lost, you'd be able to play and deposit again (we should test this more).

 

[justdoit]

It’s pretty wild how casinos have started to take on “responsible gambling” role. They're not just about spinning the wheel anymore—they're keeping track of everything: how much you spend, how much you can deposit, and now even offering health advice. Feels like they’re trying to be your life coach more than a place to gamble

 

[Reefer]

A lot of gamblers think their luck runs in streaks, i can see how this would piss people off if they were on a winning session and the casino hits the time out switch on them
This will no doubt lead to all sorts of conspiracy theory's about casinos using this feature after a big win, in some cases it will probably be true

 

[andysbetting1187]

A lot of gamblers think their luck runs in streaks, i can see how this would piss people off if they were on a winning session and the casino hits the time out switch on them
This will no doubt lead to all sorts of conspiracy theory's about casinos using this feature after a big win, in some cases it will probably be true

It could just be a complete coincidence mate - it was just mental that slots were dead (as usual), blackjack killed me, roulette was killing me and the only winning spin I had then the message pops up

 

[Reefer]

It could just be a complete coincidence mate - it was just mental that slots were dead (as usual), blackjack killed me, roulette was killing me and the only winning spin I had then the message pops up

It no doubt is coincidence but not everyone will see it that way

 

[L&L-Jan]

Given I know OP, his play style is not made for automated systems. He requires a personal approach.

 

[andysbetting1187]

Given I know OP, his play style is not made for automated systems. He requires a personal approach.

Agree 100% sir - bit of a headscratcher when you go from 0.20p tombstone spins to £1k black jack hands

 

[L&L-Jan]

Agree 100% sir - bit of a headscratcher when you go from 0.20p tombstone spins to £1k black jack hands

And deposit pattern, when you play slots deposits are a 10th of compared to when you play table games

 

[andysbetting1187]

And deposit pattern, when you play slots deposits are a 10th of compared to when you play table games

Jan can't you just set up your own personal casino that I can play at - that would solve all of issues lol

 

[salmonhell11]

Jan can't you just set up your own personal casino that I can play at - that would solve all of issues lol

I could open one, my dream is to delay payments in such manner the players always cave and never withdraws.

More serious though, seems UK market is 10 times worser then all rubbish regulations Sweden License has come up with recent years.

 

[Mark_Lottomart]

@andysbetting1187 sorry I didn’t pick up on this earlier, the tag never seems to alert me for some reason. Appreciate you letting me know in the other thread.

Firstly I have to apologise that your session was interrupted. I’m not in the office at the moment and have asked someone to check this for me, but it seems from the email you got that you have triggered an alert based on session time. It isn’t at all linked to wins or losses.

We have monitoring systems to check how long a player has been online and if your session is over a certain length, which depends on what time of day it started, then we apply a short break to encourage time away from site.

I appreciate this is frustrating especially when you’ve just hit a win, but I hope you appreciate that long sessions can be seen as a marker of harm, especially when later at night etc.

I’ll ping you a message to confirm the above (or otherwise) once the team have got back to me.

Once again, apologies.
Mark

 

[Webzcas]

I must admit since SoW and the intrusive questions that go with it were brought in, I have next to zero desire to play at a UKGC licensed online casino. But, that said, these responsible gambling checks are good IMO.

 

[SlamRoyale]

That's what you call regulations, and no its not because they have hearts of gold but they are avoiding expensive fines

 

[L&L-Jan]

after SOW/SOF the focus goes to time spend and unfortunately that's all based on studies that..... hmm, how can i say it nicely... "weak":

You do not have permission to view link Log in or register now.

We have not heard of interrupting a session, but bear in mind our last assesment is over 3 years ago where the focus was more on SOW.

 

[andysbetting1187]

I appreciate this is frustrating especially when you’ve just hit a win, but I hope you appreciate that long sessions can be seen as a marker of harm, especially when later at night etc.

Thanks Mark - would be interested to see what would be classed as a longer session - my initial deposit went through at 20:45 - account restricted around 23:00 so just over 2 hours play would trigger a timeout?

 

[Mark_Lottomart]

Thanks Mark - would be interested to see what would be classed as a longer session - my initial deposit went through at 20:45 - account restricted around 23:00 so just over 2 hours play would trigger a timeout?

No, that doesn't sound right. I'll be back to you via PM. It's probably not good practice for me to advertise our safer gaming rules in the public domain.

 

[snorky510238]

Gambling alerts are a complete waste of time! Who honestly logs out when a warning comes up? All they do, as stated above is piss players off. It’s like telling an alcoholic, halfway through a session to put the top back on the whiskey bottle….It ain’t gonna happen.

N.B. Just to point out and reinforce that statement.

If a player is in control, they wouldn’t need a reminder, as stated….They’re in control.

If a player isn’t in control, the pop up ain’t making the slightest bit of difference.

 

[dunover]

Gambling alerts are a complete waste of time! Who honestly logs out when a warning comes up? All they do, as stated above is piss players off. It’s like telling an alcoholic, halfway through a session to put the top back on the whiskey bottle….It ain’t gonna happen.

N.B. Just to point out and reinforce that statement.

If a player is in control, they wouldn’t need a reminder, as stated….They’re in control.

If a player isn’t in control, the pop up ain’t making the slightest bit of difference.

When they popped up I used to lower my jeans and beat my buttocks with a wooden spoon, while chastising myself for not having done the washing up yet. So they did work and make me realize what a naughty boy I was being.

 

[L&L-Jan]

Gambling alerts are a complete waste of time! Who honestly logs out when a warning comes up? All they do, as stated above is piss players off. It’s like telling an alcoholic, halfway through a session to put the top back on the whiskey bottle….It ain’t gonna happen.

N.B. Just to point out and reinforce that statement.

If a player is in control, they wouldn’t need a reminder, as stated….They’re in control.

If a player isn’t in control, the pop up ain’t making the slightest bit of difference.

But the studies state the opposite

 

[andysbetting1187]

When they popped up I used to lower my jeans and beat my buttocks with a wooden spoon, while chastising myself for not having done the washing up yet. So they did work and make me realize what a naughty boy I was being.

Out of morbid curiosity, did you then add the spoon to the pile of washing up? Could end up in a vicious circle lol

 

[essuk]

How does the UKGC allow casino rewards group to offer bonuses with a standard 200x wagering. With that level of wagering you're pretty much guaranteed to fail to complete it. So basically they're pretty much unwillable bonuses presumably designed to do nothing more than entice players to deposit. I appreciate all bonuses have that intent but at least with most bonuses it may be hard to complete wagering but you at least have a chance of doing so. Seems wrong to me to entice players in with an unwinnable bonus...yet I can't autospin...go figure.

 

[geordiecolin]

Out of morbid curiosity, did you then add the spoon to the pile of washing up? Could end up in a vicious circle lol

In which "Circle" where you thinking?