AussieDave
Banned User
- Joined
- Dec 24, 2005
- Location
- Australia
Hi all,
Although I've sent PM's to the inetbet rep tonight I've yet to received a response, even though they were on the forum some 5 - 10 min after I sent the first PM.
Surprisingly at around that time I received an email from one of their CSR's regarding the issues I raised in the PM.
Here is that email:
(x's used to prevent email harvesting bots)
----- Original message -----
From: "Support" <xxxxxxx@inetbet.com>
To: xxxxxxx@fastmail.com.au
Date: Mon, 2 Nov 2009 12:50:23 -0000
Subject: Your withdrawal
Dear David,
I hope that this mail finds you well. Congratulations on your win.
Just a quick email to explain the procedure with your withdrawal request.
I see that you have requested a withdrawal via NETeller.
However as your withdrawals exceed deposited monies please could you send us in a Fax Back Verification Form so that we may complete this transaction as quickly as possible.
The fax back procedure is explained in the banking section of our website
This procedure has been implemented to protect both parties from the ever increasing threat of fraud.
The form simply confirms your information and enables us to make sure that it is you, the legitimate player who is asking for the withdrawal.
Once we have this form on file then we are able to process your future requests immediately.
I would be most grateful if you would complete the form and either fax or email us this information.
The form can be found on the following page of our site.
Many thanks for your time on this matter.
If you have any questions or queries please do not hesitate to contact me.
Kind Regards
CSR Lynn
iNetBet Accounts
---------
In October 2009 I deposited far in excess of the $50 withdrawal. Here is the Neteller deposits:
Oct 23 01:31 iNetBet $50.00 - USD Accepted
Oct 23 01:22 iNetBet $50.00 - USD Accepted
Oct 23 01:02 iNetBet $50.00 - USD Accepted
Oct 14 17:52 iNetBet $50.00 - USD Accepted
Oct 14 17:40 iNetBet $50.00 - USD Accepted
Oct 13 06:18 iNetBet $50.00 - USD Accepted
Oct 13 05:55 iNetBet $50.00 - USD Accepted
Oct 12 08:45 iNetBet $50.00 - USD Accepted
Oct 01 22:42 iNetBet $35.00 - USD Accepted
Right now my concerns are not with the measly $50 withdrawal. But are now focused on my personal information that was sent to iNetbet in July 2009.
This information included the fax back form, my drivers license and a utility bill. All of which now Lynn at iNetbet Accounts can either not locate or has been lost by iNetBet.
I'm not impressed. Especially given that this is my personal information and documents than could be used to commit identity theft.
I was under the impression that all personal data that is supplied to reputable online casinos such as iNetBet is handled responsibly and is kept under high security. However tit would seem that this is not the case, least not with iNetBet.
Right now I'm awaiting a reply. One addressing my email and the other to my PM to the inetbet rep.
Am I impressed by all of this, hell no
Cheers
Dave
Although I've sent PM's to the inetbet rep tonight I've yet to received a response, even though they were on the forum some 5 - 10 min after I sent the first PM.
Surprisingly at around that time I received an email from one of their CSR's regarding the issues I raised in the PM.
Here is that email:
(x's used to prevent email harvesting bots)
----- Original message -----
From: "Support" <xxxxxxx@inetbet.com>
To: xxxxxxx@fastmail.com.au
Date: Mon, 2 Nov 2009 12:50:23 -0000
Subject: Your withdrawal
Dear David,
I hope that this mail finds you well. Congratulations on your win.
Just a quick email to explain the procedure with your withdrawal request.
I see that you have requested a withdrawal via NETeller.
However as your withdrawals exceed deposited monies please could you send us in a Fax Back Verification Form so that we may complete this transaction as quickly as possible.
The fax back procedure is explained in the banking section of our website
You do not have permission to view link
Log in or register now.
This procedure has been implemented to protect both parties from the ever increasing threat of fraud.
The form simply confirms your information and enables us to make sure that it is you, the legitimate player who is asking for the withdrawal.
Once we have this form on file then we are able to process your future requests immediately.
I would be most grateful if you would complete the form and either fax or email us this information.
The form can be found on the following page of our site.
You do not have permission to view link
Log in or register now.
Many thanks for your time on this matter.
If you have any questions or queries please do not hesitate to contact me.
Kind Regards
CSR Lynn
iNetBet Accounts
---------
In October 2009 I deposited far in excess of the $50 withdrawal. Here is the Neteller deposits:
Oct 23 01:31 iNetBet $50.00 - USD Accepted
Oct 23 01:22 iNetBet $50.00 - USD Accepted
Oct 23 01:02 iNetBet $50.00 - USD Accepted
Oct 14 17:52 iNetBet $50.00 - USD Accepted
Oct 14 17:40 iNetBet $50.00 - USD Accepted
Oct 13 06:18 iNetBet $50.00 - USD Accepted
Oct 13 05:55 iNetBet $50.00 - USD Accepted
Oct 12 08:45 iNetBet $50.00 - USD Accepted
Oct 01 22:42 iNetBet $35.00 - USD Accepted
Right now my concerns are not with the measly $50 withdrawal. But are now focused on my personal information that was sent to iNetbet in July 2009.
This information included the fax back form, my drivers license and a utility bill. All of which now Lynn at iNetbet Accounts can either not locate or has been lost by iNetBet.
I'm not impressed. Especially given that this is my personal information and documents than could be used to commit identity theft.
I was under the impression that all personal data that is supplied to reputable online casinos such as iNetBet is handled responsibly and is kept under high security. However tit would seem that this is not the case, least not with iNetBet.
Right now I'm awaiting a reply. One addressing my email and the other to my PM to the inetbet rep.
Am I impressed by all of this, hell no
Cheers
Dave