INetbet - These guys seriously need to be put on a watch list

[milemaster]

A month ago some of you may recall the delays I experienced with my check withdrawal. Delays can happen anywhere of course, so it wasn't earth shattering when they stated they were experiencing issues with their payment processor. I'm used to this sort of thing being a us based player, and I did ultimately get paid after a few weeks.

My account had been open for years, and never made a withdrawal until that first one a month ago. So I had to go through the (what I thought) standard verification process.

This place is doing some shady things. I sent the verification documents, then heard nothing back. A couple days later I sent an email asking for an update, was told my documents were in order but I needed to send them my bank information (ABA & account number) again in a separate email, even though I already provided these things. I waited some more.. Followed up and then was told about the delays. All during this time the withdrawal request was pending/reversible. Ultimately I was paid after a couple weeks, but now a bigger picture is emerging...

A week ago I submit what would be my 2nd withdrawal, but opted to use the paymycard option. Of course this required yet another verification document to use that method. I fill it out, scan it, and sent it in, and wait a couple days and hear nothing. I follow up with an email and a day later I received the following email:

"Hi, please include copies of your card and some proof of address."

No signature of who sent it or anything. That is the entire email.

This is the exact stuff I had already sent a month prior to get my first withdrawal processed. They have my drivers license (front/back), my 2 credit cards I've used (front/back) and two completed forms. Naturally my withdrawal remains sitting in reversible/pending a week later.

Something is not right here. The forum is starting to stack up with "issues" with this casino and the rep here has gone silent from what I understand. I don't want to make a mountain out of a molehill, but I've never experienced anything like this in my 15 years of online gambling.

 

[PaaskeDenmark]

Would say this should be put in America the beautiful area. As InetBet Euro is brilliant fast withdrawals good amount of freebies also good promotions. Never had any problems there for years! And know lot other players are happy about InetBet. Seems this is only issues for US. I feel you have misguided with that title and should had included > put on a US watch list.......just my cents or pence

 

[Tirilej]

Would say this should be put in America the beautiful area. As InetBet Euro is brilliant fast withdrawals good amount of freebies also good promotions. Never had any problems there for years! And know lot other players are happy about InetBet. Seems this is only issues for US. I feel you have misguided with that title and should had included > put on a US watch list.......just my cents or pence

Those who had account at the ''normal'' Inetbet does probably still have that account no matter where they live. Problems are not specific to US.
Everyone in Europé doesn't play in euro.

Besides, I believe the EU-version is probably better since it's not suppose to be the same people dealing with customers. I can be wrong though.

 

[Googobucs]

The forum is starting to stack up with "issues" with this casino and the rep here has gone silent from what I understand. I don't want to make a mountain out of a molehill, but I've never experienced anything like this in my 15 years of online gambling.

Regardless of what others are saying this point, have you attempted to contact the rep yourself and received no response? If not, then I would suggest you contact the rep.

https://www.casinomeister.com/forums/members/

Everyone's issues are unique and they may be able to quickly resolve this for you.

If you get no response from the rep after a week, have provided all of the document requested and still have not been paid then you may want to consider a PAB, but hopefully it wont need to get to that point.

 

[ChillBill]

Everyone's issues are unique and they may be able to quickly resolve this for you.

If you get no response from the rep after a week, have provided all of the document requested and still have not been paid then you may want to consider a PAB, but hopefully it wont need to get to that point.

Sound advice

I would also suggest you keep all email corrispondence; take screen caps of the PM(s) you send to the iNetbet i-rep too. (not those received as these are Private between yourself and the i-rep). Just make sure you keep a documented trail of evidence. This way, you have proof!

 

[pobeda]

This is the exact stuff I had already sent a month prior to get my first withdrawal processed.

Something is not right here. The forum is starting to stack up with "issues" with this casino and the rep here has gone silent from what I understand. I don't want to make a mountain out of a molehill, but I've never experienced anything like this in my 15 years of online gambling.

This is known iNetBet trick to delay your withdrawal, I went trough same thing. They claim that for every new withdrawal method they need new documentation, even though its identical from the previous submission. I went trough he same thing
I can tell you better one. A couple month ago, I won 500 and requested withdrawal using PayMyCard. It was approved on Monday and on Monday night I won another 500. Since they LIMIT you one withdrawal per week per pay method, I requested second one using check. On Wednesday my withdrawal still pending. I email support, as usual waiting 3 days and getting something like this "we only allow one withdrawal a week using PayMyCard. It ill be approved on Monday when 7 days from the last withdrawal pass"

I am like "what??? I requested second withdrawal using CHECK!"" another 3 days pass and I am getting "oh, this is our mistake. SOMEHOW (!!!!) it went to processor as pay may card. We will fix it for you now"
And it was approved on Tuesday. So here we go, waiting 8 days because of their "mistake", and another week to get check. No apology, not even maybe 5 bucks for you inconvenience. Who cares, our customers got used to waiting

Needless to mention, all this time withdrawal was pending and reversible.

Seems like I got a whole book of stories with iNetBet after 4 years of playing there.

 

[BMWSTACK]

Would say this should be put in America the beautiful area. As InetBet Euro is brilliant fast withdrawals good amount of freebies also good promotions. Never had any problems there for years! And know lot other players are happy about InetBet. Seems this is only issues for US. I feel you have misguided with that title and should had included > put on a US watch list.......just my cents or pence

It doesn't necessarily need to go under AmericaTB. Its an issue with verification which could happen anywhere in the country.

I have seen complaints on InetEuro also.

Of course problems don't happen all the time, but it seems their percentage of problems is going up, and yes indeed it does have to do with their lame ass support system.

BTW How about this term on InetEuro

All withdrawals are subject to audit before being processed. At our request the Player will provide us sufficient documentation to prove their identity. This may include copies of government issued photo ID, recent utility bills, credit cards, a signed purchase history and/or other appropriate or notarized documentation. If the Player fails to provide this within 5 working days from our request, the account may be closed and any balances void.

WTF 5 days to go through verification? Total bullshit T&C. What if someone is away traveling?

 

[Jasminebed]

I'll agree five days is unacceptable.

How can they even be sure the player got the document request? And if they got it, they even read it? I don't read casino mail daily, I'd never get anything else done.

If the player doesn't have suitable ID (it happens), it would usually take far longer than 5 days to obtain it. You might need to wait for a bank statement to come in if they want transaction history.

I've seen "reasonable time" in casino terms, and that's rather vague I will admit. I had my own issues getting in ID once long ago, I don't have a scanner, I did however keep the casino in the loop as to the reasons at the time.

I know that Inetbet's US version requires the player print out a form, for many that means a trip to get this done outside your home. People also have lives, jobs, families, and less than a week doesn't seem at all reasonable.

 

[chuchu59]

More than 3 years ago I hit a random jackpot at Inetbet. Prior to that I had consistently had small withdrawals and they did not request for documentation. When I won that RJ they suddenly requested docs. It was, nevertheless, a hassle-free exercise and once they accepted the docs the cashout was processed in a jiffy. It did seem though that the request was triggered due to the RJ win despite their claim that they required docs before a withdrawal can be processed.

 

[skiny]

It doesn't necessarily need to go under AmericaTB. Its an issue with verification which could happen anywhere in the country.

I have seen complaints on InetEuro also.

Of course problems don't happen all the time, but it seems their percentage of problems is going up, and yes indeed it does have to do with their lame ass support system.

BTW How about this term on InetEuro

All withdrawals are subject to audit before being processed. At our request the Player will provide us sufficient documentation to prove their identity. This may include copies of government issued photo ID, recent utility bills, credit cards, a signed purchase history and/or other appropriate or notarized documentation. If the Player fails to provide this within 5 working days from our request, the account may be closed and any balances void.

WTF 5 days to go through verification? Total bullshit T&C. What if someone is away traveling?

You have 5 days to provide notarized documents or your account will be closed and your money confiscated?

That's not very nice. lol

 

[ChillBill]

Their pathetic email service only, could have been rectified with Live Chat but even in 2014, they STILL only have email support.

How can they even be sure the player got the document request? And if they got it, they even read it?

The simple solution would be to send open/read receipts with every email sent. Though, given they (iNetBet) seem to lose more emails than any other casino, maybe that wont work for them The other alternative... A messaging service from within the casino lobby. Including the facility to directly upload ID docs etc etc. It would also be a lot safer as it would be sent via SSL (encrypted). Sending ID docs attached to emails, anyone could intercept these and get hold of your personal data.

My guess though, iNetBet haven't changed/updated because their crappy email only service, serves them the best. It allows them to claim emails & ID docs never arrived or use other delay tactic excuses.

I agree with the OP and other members, this place is well-overdue for a review of its accreditation status.

 

[milemaster]

Deliberate delays

Update: I received a new email today saying that the scan of my credit card and ID they asked me to send a 2nd time (after they were approved 3 weeks prior) days after sending the paymycard form was the wrong thing to send because I needed to send the paymycard form. Of course I sent that exact document already last week as well and know it was received because they acknowledged it. I re-sent it again this morning and have not heard back what the new delay will be as of yet. This is not kosher folks.

 

[ChillBill]

This is not kosher folks.

No it's NOT. It is though, text-book player hoop jumping and worse, an accredited casino playing silly buggers. Seeing the i-rep flagged who you are, in one of your previous slow payment threads, I'm hoping your current trials and tribulations, are not the catalyst from you speaking out publically... just sayin!