Resolved Inetbet Problem - very unfair behavior

[ugaboga]

I feel I have a hard time letting this thread go, so must speak my mind at least

If anyone take a bonus anywhere, notice something is wrong and ask about it, then they have been responsible.
Winnings removed but everything restored and he can start over again, now knowing really well what is allowed and not.

He play the games that are listed under the tab with Classic slots. That's clear to me because he have already had his winnings removed once, so he doesn't want to break the rules again.

Now in there is a game, a new game that's a little more fun. Of course he play it. It looks like a 3 reel game and are placed there so why wouldn't it be?
He is again denied his winnings and the money are removed. He get nothing.

Noone is so stupid that he is breaking rules and risk to get his winnings void twice. I don't buy that.
He says the game was there. A screenshot from their sistercasino shows that the game is exactly where he claimed it was on their casino when he played it.
To me this is clear but it's just my opinion of course.

Well said, fully agree.

 

[paul7388]

I feel I have a hard time letting this thread go, so must speak my mind at least

If anyone take a bonus anywhere, notice something is wrong and ask about it, then they have been responsible.
Winnings removed but everything restored and he can start over again, now knowing really well what is allowed and not.

He play the games that are listed under the tab with Classic slots. That's clear to me because he have already had his winnings removed once, so he doesn't want to break the rules again.

Now in there is a game, a new game that's a little more fun. Of course he play it. It looks like a 3 reel game and are placed there so why wouldn't it be?
He is again denied his winnings and the money are removed. He get nothing.

Noone is so stupid that he is breaking rules and risk to get his winnings void twice. I don't buy that.
He says the game was there. A screenshot from their sistercasino shows that the game is exactly where he claimed it was on their casino when he played it.
To me this is clear but it's just my opinion of course.

Thanks Tirilej your reply sums up what I was thinking so saved me having to think of what to type.

Sandro wait till you get replies from Reps and if they do not solve it then do a PAB as it looks like you have a really good case if everything posted is accurate. Good Luck

 

[FavoPlayer]

tried the email-support first.

Response:

----------------
Hi
That's a different casino
Regards
iNetBet Support
----------------

I tried the forum reps now, hope they are a bit more helpful...

Just checked now again and look at that, they had already removed that game.



So if "That's a different casino" why they had removed here also? For me it's obvious that iNetbet made same move in the first casino when tried to cheat OP. And when OP had pointed with screenshot that they had the same game in this section in sister casino, they made it again and just removed that game from this section.

I will not play anymore at iNetbet Euro, as after that I can't trust such casino when they try to cheat you.
Bye, bye, iNetbet!

 

[Przecinek]

Just checked now again and look at that, they had already removed that game.

View attachment 54014

So if "That's a different casino" why they had removed here also? For me it's obvious that iNetbet made same move in the first casino when tried to cheat OP. And when OP had pointed with screenshot that they had the same game in this section in sister casino, they made it again and just removed that game from this section.

I will not play anymore at iNetbet Euro, as after that I can't trust such casino when they try to cheat you.
Bye, bye, iNetbet!

Very well pointed out. They should've at least kept in in Classic section for a bit if they had any wits. As for someone saying it's a "reputable" casino, I wouldn't call them that, there's just so many complaints about these guys. Rude support, claiming to have not recieved emails sent from gmail, always acting in bad faith, taking away winnings whenever possible. If you live in US then I guess they're just lesser evil.

 

[ternur]

Would be nice to see Inetbet's explanation on this issue. If they actually removed the game from "classic slots" after the fact, it's a very shady move.

In fact, it's borderline criminal behaviour - Criminal lawyers call it fraud.

FTR: I'm not accusing Inetbet of any criminal acts. My observation was based on the facts presented here and my personal interpretation of those facts.

 

[ugaboga]

Would be nice to see Inetbet's explanation on this issue. If they actually removed the game from "classic slots" after the fact, it's a very shady move.

In fact, it's borderline criminal behaviour - Criminal lawyers call it fraud.

FTR: I'm not accusing Inetbet of any criminal acts. My observation was based on the facts presented here and my personal interpretation of those facts.

Well it's perplexing why their reps have avoided this thread. It's certainly doing a lot of damage to their reputation.

The last time I used them was in 2008, back then, they were a stellar outfit. I guess a lot has changed since.

 

[Tirilej]

Well it's perplexing why their reps have avoided this thread. It's certainly doing a lot of damage to their reputation.

The last time I used them was in 2008, back then, they were a stellar outfit. I guess a lot has changed since.

They haven't avoided it. Their rep didn't log in until today and she needs time to check what have happened.
You can't expect them to just rush in with an opinion too

It can take time I guess. I have a hard time to believe that the staff behind Inetbet actually can move games around their lobby as they please.
Maybe it's RTG that are behind the changes that was made, and we don't know what the staff saw.
We don't know much at all so give them more time is my suggestion.

About their reputation...this is nothing for them, believe me

 

[Deeplay]

Think with Inetbet they are what they are. Pretty dismal support. Selective to what they reply to and staff can be rude. On the plus they do offer a sting of bonuses so long as you read all the terms your usually on safe ground. Never really had any issue with withdraws when i played last year they were pretty much done within 24 hours back to an ewallet. Some love iNetbet some detest them. I can see both sides of the coin. This issue though I do think needs clearing up from the rep. Least lets give them a chance to reply before sentence is passed.

 

[BMWSTACK]

Santastic is also considered Real Series.

Here we go. In iNetBet Euro is still in Classic Slots section:

View attachment 53999

 

[Tirilej]

Santastic is also considered Real Series.

Then why have it placed amongst the Classics?
Noone can expect people to know they are considered Real series if they are in the wrong place.

I wonder in that case why the other game have been moved but not Santastic. Really strange don't you think?

 

[BMWSTACK]

It is definitely a reel series slot just like the few others in that style, 3 stooges 2, jumping beans.

Are you positive you saw it under classic? If so hind sight is 20/20, but I wouldn't have said anything until you could have took the screenshot.

This is a tough one:

1) you say it was there

2)Inetbet says it was never there

We may never know the truth on this one, but I would hope if it was accidently their, Inet would have stepped up and said it was a mistake it was listed under the classic tab.

Now with the screenshots of the game being in Inet Euro & then being removed, along with SANTASTIC(real series) being under there, I will now say that I do believe the OP.

Would be nice to see Inetbet's explanation on this issue. If they actually removed the game from "classic slots" after the fact, it's a very shady move.

In fact, it's borderline criminal behaviour - Criminal lawyers call it fraud.

FTR: I'm not accusing Inetbet of any criminal acts. My observation was based on the facts presented here and my personal interpretation of those facts.

Yes its actually a very rogue move. We will see what will happen through the outcome of either this thread or a PAB, but can you imagine how many others thishas happened to? OP cant be the first player to play Double Ya and then have winnings void. Also I am sure it would had also been void if you played Santastic because that also is considered Real Series.

 

[BMWSTACK]

Then why have it placed amongst the Classics?
Noone can expect people to know they are considered Real series if they are in the wrong place.

I wonder in that case why the other game have been moved but not Santastic. Really strange don't you think?

Yes, I certainly believe the OP's story because of inconsistencies like this.

Can someone go on the Inet site (not Euro) and see if Santastic listed under Classic there, before they also move that.

 

[ternur]

Yes, I certainly believe the OP's story because of inconsistencies like this.

Can someone go on the Inet site (not Euro) and see if Santastic listed under Classic there, before they also move that.

Santastic is listed under Real Series in Inetbet (not Euro).

 

[MaryJean]

Santastic is listed under Real Series in Inetbet (not Euro).

I noticed today that Jackpot Capital solved the issue by naming them 5 reel slots and 3 reel slots,
rather than Real Series and Classic.

The slots are under the appropriate listing and it clears the whole thing right up

Simple

MaryJean

 

[Sandro83]

Yes, I certainly believe the OP's story because of inconsistencies like this.

Can someone go on the Inet site (not Euro) and see if Santastic listed under Classic there, before they also move that.

Santastic was not in the Classic section. At least not on the day i played there, else it would had been Part of my rotation. but i've never played that one.

 

[KasinoKing]

I noticed today that Jackpot Capital solved the issue by naming them 5 reel slots and 3 reel slots,
rather than Real Series and Classic.

The slots are under the appropriate listing and it clears the whole thing right up

Simple

MaryJean

No, it's NOT that simple. That IS what I thought too - but Double Ya Luck is 3-Reel, but also considered a Real Series slot.

Now I come to think of it, I don't know exactly what the definition of a "Real Series" slot is.
Anyone here know?

KK

 

[bigjohn]

No, it's NOT that simple. That IS what I thought too - but Double Ya Luck is 3-Reel, but also considered a Real Series slot.

Now I come to think of it, I don't know exactly what the definition of a "Real Series" slot is.
Anyone here know?

KK

I was under the impression that RTG 'real series' slots acted the way a traditional B&M slot acts. In other words, the animation of the reels spinning was not just random symbols going past but a true representation of the actual reel strips and that each reel stopped randomly as opposed to the game just interpreting the win amount.

 

[Tirilej]

No, it's NOT that simple. That IS what I thought too - but Double Ya Luck is 3-Reel, but also considered a Real Series slot.

Now I come to think of it, I don't know exactly what the definition of a "Real Series" slot is.
Anyone here know?

KK

No, but I always thought it was a 5 reel with a Random Jackpot.
Then we have the 3 reels that's Classic.
Progressives who can look how they want to look.
CardGames and the rest of that kind.

How nice if we all new, because what I wrote is apparently wrong
I've only been playing RTG's for 7 years, but I learn something new about them all the time.

Edit: bigjohn, doesn't RTG's 3 reels work the same way?

 

[bigjohn]

No, but I always thought it was a 5 reel with a Random Jackpot.
Then we have the 3 reels that's Classic.
Progressives who can look how they want to look.
CardGames and the rest of that kind.

How nice if we all new, because what I wrote is apparently wrong
I've only been playing RTG's for 7 years, but I learn something new about them all the time.

Edit: bigjohn, doesn't RTG's 3 reels work the same way?

Nobody really knows!

I know many slots where if you get, for instance, 2 scatters and the last reel is spinning the animation shows you 14 scatter symbols go by in 2 seconds. The 'real series' slots don't do that, it shows the true reel strip going by.

But anyways, back to the OP. If casinos want to be absolute sticklers for their T&C's, that's fine but that should work both ways. I have no problem believing the OP stuck to slots in the 'Classic' section the second time around and I also have no problem believing that INetBet moved the slot after the fact. Also, there is no excuse for the piss-poor customer support INetBet provides to their players.

 

[suzecat]

No, it's NOT that simple. That IS what I thought too - but Double Ya Luck is 3-Reel, but also considered a Real Series slot.

Now I come to think of it, I don't know exactly what the definition of a "Real Series" slot is.
Anyone here know?

KK

It seems that Real Series have bonus features during free spins that classics do not have.

 

[chuchu59]

I know rules are rules but slots are slots so what's the difference between the classic and real-series versions.

One other thing I dont understand is why Inetbet doesnt make use of the RTG software to exclude unallowed slots. At most RTG casinos whilst playing with a bonus you cannot log into a disallowed game and you dont even need to check. There is absolutely no reason for Inetbet not to use this facility other than hope players goof up and thus have their winnings voided. If an Inetbet rep has a reason for not using this facility I am all ears.

 

[BMWSTACK]

I know rules are rules but slots are slots so what's the difference between the classic and real-series versions.

One other thing I dont understand is why Inetbet doesnt make use of the RTG software to exclude unallowed slots. At most RTG casinos whilst playing with a bonus you cannot log into a disallowed game and you dont even need to check. There is absolutely no reason for Inetbet not to use this facility other than hope players goof up and thus have their winnings voided. If an Inetbet rep has a reason for not using this facility I am all ears.

Speaking of Inet, where is some type of response to this? Rep has been logged on. Are they too good to come and respond to us lowly forum users? U think this is some of the attitude I have seen from them in the past. We are not the typical forum, the members here are sharp and demand answers, not to mention they are accredited and really should go the extra step of responding to issues.

@OP Sandro, have you heard anything from them?

 

[SlotsLover]

benefit of the doubt

I know it's important to have rules for promotions and bonuses to protect the casino, but doesn't the player get the benefit of the doubt? Is the casino really trying to not pay based on what clearly is an ambiguity and there is every reason to not only believe the player acted in good faith but also believed, based on what he saw, that he was following the rules? Come on Inet, pay the player!!!!

Also, it's remarkably profitable for casinos to make the rules as ambiguous and unclear as possible. If a player loses (vast majority of the time), no one says anything; if player wins breaking unclear rules, casino voids winnings and gives deposit back. Under these conditions, rules better be very clear and easy to find.

Allowing players to play with no chance to win is a cardinal sin in gaming.

By the way, such actions are only in the casino's best interests short term, long term they will lose many customers.

 

[Sandro83]

Speaking of Inet, where is some type of response to this? Rep has been logged on. Are they too good to come and respond to us lowly forum users? U think this is some of the attitude I have seen from them in the past. We are not the typical forum, the members here are sharp and demand answers, not to mention they are accredited and really should go the extra step of responding to issues.

@OP Sandro, have you heard anything from them?

Sorry for the late update. The Casino rep Sent me a pm about 20 hours ago.
She will Look into this now and come back to me

 

[BMWSTACK]

Sorry for the late update. The Casino rep Sent me a pm about 20 hours ago.
She will Look into this now and come back to me

The thread has been active since 4/6. The rep looked at this thread a day or 2 later, and it took a private message to start looking into it. They should have been looking into the day they viewed the thread.

If it was a Clubworld or Jackpot thread, the rep would be commenting on it within normally 24 hours.

This lackadasical approach by Inet is very unappetizing. I mentioned this above on a post. I know the community here is normally demanding answers, whether or not we play there, especially seeing they are accredited. I havent been posting as much in last few months, have we gone soft here?