Resolved Inetbet Problem - very unfair behavior

Sandro83

Dormant Account
PABaccred
Joined
May 30, 2012
Location
NRW
Hello together,

i'm quite angry about the inetbet casino support. i made a deposit of 105 USD and chose a 125% Bonus (made a fault and took a classic slots coupon).
I was not aware at that time that i picked the wrong coupon, so i played reel series slots. After about an hour i checked my playthrough and it hadn't changed by a cent at all. i wrote an email to the support.
They told me that my game is void cause i chose a classic slots coupon and reseted my balance from ~1800 USD to 230 USD (my deposit + 125 USD Bonus). I was really thankful that they would at least refund my startbalance.

So i started again.... of course this time in the right section. classic slots.

it's not very hard to select between "classic slots" and "reel series" slots, because they have different tabs. I don't like the classics cause i think they are very boring so i changed a lot between the ~10-15 slots. one of them was "double ya luck" which looked a bit more interesting so i started with that one for a few 100 spins.

finished my playthrough at ~300 USD and started playing "Reel slots" again. (no problem as the bonus was gone). won a random JP ~900 and had a full screen wilds on ghost ship. cashed out 900 USD and 259 USD.

Some hours ago i got mail from the support:

---------------------------------------
"We're sorry, but your NETeller payout request of $ 900.00 USD for Account ID ******** has been declined.
Payout Comments: I am afraid you have played excluded games on the classic slots coupon - this is despite us informing you that only classic slot play was allowed. We have returned your deposit to your account.

We thank you for your continued business and are always available if you should have any questions."
-------------------------------------------

Dear Support,

I've had a problem about that in the first place, cause i missread the bonus.. Had 1800 USD at that point. After i wrote the support and my bonus was reseted to 105 USD +125 Bonus.
After that i only played slots in the classic section until the playthrough was gone.

Kind regards
sandro
--------------------

Hi
We checked your logs and you played Double Ya luck - this is not a classic slot
It is a real series slot.

Please see:

You do not have permission to view link Log in or register now.


Regards
INetBet Support

-------------------

Hi,

That's correct that i played that slot, but it's listend in the Classic slots section. Please take a Look. I can Send you a Screenshot.

Kind regards
Sandro

----------------

Hi
It is not a classic slot
Please see the games previews section
or the instant play casino
or indeed in the casino lobby of the download casino
Regards
iNetBet Support

-------------

But it's placed in the Classic section. Isn't it located wrong then?

---------------
----------------

After i got home i wanted to send he screenshot of the classic section in which you can clearly see that the slot "double ya luck" is in there. Took a look in the download casino lobby...GONE! moved to "reel series".
So i wrote another email:

-----------------------
seriously? now you moved it in the reel series section?
-------------------------

Hi
We have not moved anything
If you check the website and the instant play you can see it's listed as a real series slot
Also when you claim a coupon it is listed as a real series slot and one of the games not allowed on classic slot promotions
The classic slots are the old 3 reel slots they don't have features etc
Regards
iNetBet Support

-----------------

is there anything i can do? that's not okay....

kind regards
sandro
 
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Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Probably nothing you can do unfortunately :(

If there is any casino that ALWAYS stick to their rules with no exceptions ever, then it's them.

The only reason they let people start all over again is because it's a common mistake. I've done it myself.
 

Sandro83

Dormant Account
PABaccred
Joined
May 30, 2012
Location
NRW
unfortunaltely not. i wish i had :(

i have two screenshots from yesterday. but nothing useful.
 
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Sandro83

Dormant Account
PABaccred
Joined
May 30, 2012
Location
NRW
Probably nothing you can do unfortunately :(

If there is any casino that ALWAYS stick to their rules with no exceptions ever, then it's them.

The only reason they let people start all over again is because it's a common mistake. I've done it myself.

You got it wrong. I hand't broke any rules After i got my 2nd chance
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
You got it wrong. I hand't broke any rules After i got my 2nd chance

They say that you did when you played that game. I know it looks like a 3 reel but I can't know if the game was amongst the classics or Real series slots.
That is just you and them who knows. I don't know if it's possible to prove.

What I do know is that if they are correct then you have no chance to get paid. I do hope you get your deposit back but I'm not sure if they have to give you that either.
I feel sorry for you I do, but I can't judge them for following their own rules.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I've never heard of this slot before - which is odd as I list all RTG slots on one of my websites.
To look at it I would NEVER have guessed it's a Real Series Slot - because it's only 3-reel.

BUT... it doesn't really matter what I or anyone else thinks - iNetBet have it listed as Real Series on their website, and if it was named as excluded in the coupon too, then there really is nothing that can be done.
Seems totally stupid to me - but rules is rules :(

KK
 

Sandro83

Dormant Account
PABaccred
Joined
May 30, 2012
Location
NRW
They say that you did when you played that game. I know it looks like a 3 reel but I can't know if the game was amongst the classics or Real series slots.
That is just you and them who knows. I don't know if it's possible to prove.

What I do know is that if they are correct then you have no chance to get paid. I do hope you get your deposit back but I'm not sure if they have to give you that either.
I feel sorry for you I do, but I can't judge them for following their own rules.


that's right. I guess the only way to get paid is

1) if anyone in this forum here has a lobby screenshot of inbetbet where you can either see that this slot is in the classics or missing in the reel series tab

or

2) the support has the possibility to check their changelogs and admit that they moved the slot from classic to reel series in their download casino lobby.

damn, i'll took a screenshot from the coupon, from the blocked slots....but nothing that would prove anything :(
 

Sandro83

Dormant Account
PABaccred
Joined
May 30, 2012
Location
NRW
I've never heard of this slot before - which is odd as I list all RTG slots on one of my websites.
To look at it I would NEVER have guessed it's a Real Series Slot - because it's only 3-reel.

BUT... it doesn't really matter what I or anyone else thinks - iNetBet have it listed as Real Series on their website, and if it was named as excluded in the coupon too, then there really is nothing that can be done.
Seems totally stupid to me - but rules is rules :(

KK

Yes, just checked on an website archive how the inetbet website looked at 22 march. the slot was listed under real series. so it seems it was just listed as classic slot in the download casino by fault.
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
It is definitely a reel series slot just like the few others in that style, 3 stooges 2, jumping beans.

Are you positive you saw it under classic? If so hind sight is 20/20, but I wouldn't have said anything until you could have took the screenshot.

This is a tough one:

1) you say it was there

2)Inetbet says it was never there

We may never know the truth on this one, but I would hope if it was accidently their, Inet would have stepped up and said it was a mistake it was listed under the classic tab.
 

Przecinek

Dormant account
Joined
Dec 17, 2007
Location
Respect-land
You have learned a very valuable lesson not to play at Inetbet ever again!

Since you are from Germany you have many other casinos to choose from.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
That is good news for the OP. I do hope they don't stick with their version now that it never have been there.

Great find :thumbsup:
 

Casino2014man

Non-Gambler
Joined
Oct 24, 2014
Location
United Kingdom
It's the same people so it doesn't matter at all.

Not in my experience.

Very often for most of the casinos I find support can be quite unhelpful, either not understanding a query, or not being correctly informed, then I come to a rep on here and they are much more efficient and helpful.

Also, if as the OP states the casino support team moved the game from classic after being contacted regarding the section it is in, then I would not particularly trust them anyway.
 

Sandro83

Dormant Account
PABaccred
Joined
May 30, 2012
Location
NRW
tried the email-support first.

Response:

----------------
Hi
That's a different casino
Regards
iNetBet Support
----------------

I tried the forum reps now, hope they are a bit more helpful... :confused:
 

ugaboga

Dormant Account
Joined
Sep 8, 2007
Location
Australia
Poor form... particularly from a very reputable casino that I've had the pleasure of withdrawing from several times in the past. Such an abrupt reply, without any explanation how it can be a classic slot in their sister casino and supposedly real series in the main inetbet.


tried the email-support first.

Response:

----------------
Hi
That's a different casino
Regards
iNetBet Support
----------------

I tried the forum reps now, hope they are a bit more helpful... :confused:
 

citizenx

Non-Gambler
Joined
Nov 29, 2012
Location
UK
tried the email-support first.

Response:

----------------
Hi
That's a different casino
Regards
iNetBet Support
----------------

I tried the forum reps now, hope they are a bit more helpful... :confused:


I had to deal with inetbet.com support recently. I thought they were the biggest bunch of arseholes going.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I feel I have a hard time letting this thread go, so must speak my mind at least :)

If anyone take a bonus anywhere, notice something is wrong and ask about it, then they have been responsible.
Winnings removed but everything restored and he can start over again, now knowing really well what is allowed and not.

He play the games that are listed under the tab with Classic slots. That's clear to me because he have already had his winnings removed once, so he doesn't want to break the rules again.

Now in there is a game, a new game that's a little more fun. Of course he play it. It looks like a 3 reel game and are placed there so why wouldn't it be?
He is again denied his winnings and the money are removed. He get nothing.

Noone is so stupid that he is breaking rules and risk to get his winnings void twice. I don't buy that.
He says the game was there. A screenshot from their sistercasino shows that the game is exactly where he claimed it was on their casino when he played it.
To me this is clear but it's just my opinion of course.
 
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