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Resolved Inetbet Problem - very unfair behavior

Discussion in 'Casino Complaints - Bonus Issues' started by Sandro83, Apr 6, 2015.

    Apr 6, 2015
  1. Sandro83

    Sandro83 Full Member PABaccred

    Occupation:
    N/A
    Location:
    NRW
    Hello together,

    i'm quite angry about the inetbet casino support. i made a deposit of 105 USD and chose a 125% Bonus (made a fault and took a classic slots coupon).
    I was not aware at that time that i picked the wrong coupon, so i played reel series slots. After about an hour i checked my playthrough and it hadn't changed by a cent at all. i wrote an email to the support.
    They told me that my game is void cause i chose a classic slots coupon and reseted my balance from ~1800 USD to 230 USD (my deposit + 125 USD Bonus). I was really thankful that they would at least refund my startbalance.

    So i started again.... of course this time in the right section. classic slots.

    it's not very hard to select between "classic slots" and "reel series" slots, because they have different tabs. I don't like the classics cause i think they are very boring so i changed a lot between the ~10-15 slots. one of them was "double ya luck" which looked a bit more interesting so i started with that one for a few 100 spins.

    finished my playthrough at ~300 USD and started playing "Reel slots" again. (no problem as the bonus was gone). won a random JP ~900 and had a full screen wilds on ghost ship. cashed out 900 USD and 259 USD.

    Some hours ago i got mail from the support:

    ---------------------------------------
    "We're sorry, but your NETeller payout request of $ 900.00 USD for Account ID ******** has been declined.
    Payout Comments: I am afraid you have played excluded games on the classic slots coupon - this is despite us informing you that only classic slot play was allowed. We have returned your deposit to your account.

    We thank you for your continued business and are always available if you should have any questions."
    -------------------------------------------

    Dear Support,

    I've had a problem about that in the first place, cause i missread the bonus.. Had 1800 USD at that point. After i wrote the support and my bonus was reseted to 105 USD +125 Bonus.
    After that i only played slots in the classic section until the playthrough was gone.

    Kind regards
    sandro
    --------------------

    Hi
    We checked your logs and you played Double Ya luck - this is not a classic slot
    It is a real series slot.

    Please see:

    You must register/login in order to see the link.

    Regards
    INetBet Support

    -------------------

    Hi,

    That's correct that i played that slot, but it's listend in the Classic slots section. Please take a Look. I can Send you a Screenshot.

    Kind regards
    Sandro

    ----------------

    Hi
    It is not a classic slot
    Please see the games previews section
    or the instant play casino
    or indeed in the casino lobby of the download casino
    Regards
    iNetBet Support

    -------------

    But it's placed in the Classic section. Isn't it located wrong then?

    ---------------
    ----------------

    After i got home i wanted to send he screenshot of the classic section in which you can clearly see that the slot "double ya luck" is in there. Took a look in the download casino lobby...GONE! moved to "reel series".
    So i wrote another email:

    -----------------------
    seriously? now you moved it in the reel series section?
    -------------------------

    Hi
    We have not moved anything
    If you check the website and the instant play you can see it's listed as a real series slot
    Also when you claim a coupon it is listed as a real series slot and one of the games not allowed on classic slot promotions
    The classic slots are the old 3 reel slots they don't have features etc
    Regards
    iNetBet Support

    -----------------

    is there anything i can do? that's not okay....

    kind regards
    sandro
     
    Last edited: Apr 6, 2015
  2. Apr 6, 2015
  3. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Do you still have the screenshot of this being in the 'classic' slots section?

    Inetbet have a rep here, maybe contact them.
     
  4. Apr 6, 2015
  5. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Probably nothing you can do unfortunately :(

    If there is any casino that ALWAYS stick to their rules with no exceptions ever, then it's them.

    The only reason they let people start all over again is because it's a common mistake. I've done it myself.
     
  6. Apr 6, 2015
  7. Sandro83

    Sandro83 Full Member PABaccred

    Occupation:
    N/A
    Location:
    NRW
    unfortunaltely not. i wish i had :(

    i have two screenshots from yesterday. but nothing useful.
     
    Last edited: Apr 6, 2015
  8. Apr 6, 2015
  9. Sandro83

    Sandro83 Full Member PABaccred

    Occupation:
    N/A
    Location:
    NRW
    You got it wrong. I hand't broke any rules After i got my 2nd chance
     
  10. Apr 6, 2015
  11. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    They say that you did when you played that game. I know it looks like a 3 reel but I can't know if the game was amongst the classics or Real series slots.
    That is just you and them who knows. I don't know if it's possible to prove.

    What I do know is that if they are correct then you have no chance to get paid. I do hope you get your deposit back but I'm not sure if they have to give you that either.
    I feel sorry for you I do, but I can't judge them for following their own rules.
     
  12. Apr 6, 2015
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I've never heard of this slot before - which is odd as I list all RTG slots on one of my websites.
    To look at it I would NEVER have guessed it's a Real Series Slot - because it's only 3-reel.

    BUT... it doesn't really matter what I or anyone else thinks - iNetBet have it listed as Real Series on their website, and if it was named as excluded in the coupon too, then there really is nothing that can be done.
    Seems totally stupid to me - but rules is rules :(

    KK
     
  14. Apr 6, 2015
  15. Sandro83

    Sandro83 Full Member PABaccred

    Occupation:
    N/A
    Location:
    NRW

    that's right. I guess the only way to get paid is

    1) if anyone in this forum here has a lobby screenshot of inbetbet where you can either see that this slot is in the classics or missing in the reel series tab

    or

    2) the support has the possibility to check their changelogs and admit that they moved the slot from classic to reel series in their download casino lobby.

    damn, i'll took a screenshot from the coupon, from the blocked slots....but nothing that would prove anything :(
     
  16. Apr 6, 2015
  17. Sandro83

    Sandro83 Full Member PABaccred

    Occupation:
    N/A
    Location:
    NRW
    Yes, just checked on an website archive how the inetbet website looked at 22 march. the slot was listed under real series. so it seems it was just listed as classic slot in the download casino by fault.
     
  18. Apr 6, 2015
  19. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    It is definitely a reel series slot just like the few others in that style, 3 stooges 2, jumping beans.

    Are you positive you saw it under classic? If so hind sight is 20/20, but I wouldn't have said anything until you could have took the screenshot.

    This is a tough one:

    1) you say it was there

    2)Inetbet says it was never there

    We may never know the truth on this one, but I would hope if it was accidently their, Inet would have stepped up and said it was a mistake it was listed under the classic tab.
     
  20. Apr 6, 2015
  21. Sandro83

    Sandro83 Full Member PABaccred

    Occupation:
    N/A
    Location:
    NRW
    i'm 1000% sure it was in there. I never ever left the Classic slots tab.
     
  22. Apr 7, 2015
  23. Sandro83

    Sandro83 Full Member PABaccred

    Occupation:
    N/A
    Location:
    NRW
    Sent a pn to the rep. Let's see
     
  24. Apr 7, 2015
  25. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    You have learned a very valuable lesson not to play at Inetbet ever again!

    Since you are from Germany you have many other casinos to choose from.
     
    1 person likes this.
  26. Apr 7, 2015
  27. FavoPlayer

    FavoPlayer Experienced Member webby

    Occupation:
    -
    Location:
    England
    Here we go. In iNetBet Euro is still in Classic Slots section:

    Inetbet Problem - very unfair behavior: OPc6lZM.jpg,Apr 7, 2015
     
    22 people like this.
  28. Apr 7, 2015
  29. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    That is good news for the OP. I do hope they don't stick with their version now that it never have been there.

    Great find :thumbsup:
     
    1 person likes this.
  30. Apr 7, 2015
  31. Sandro83

    Sandro83 Full Member PABaccred

    Occupation:
    N/A
    Location:
    NRW
    Thank you very much :) i'll send that to to the support.
     
  32. Apr 7, 2015
  33. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    If I were you I would not bother with support, just contact the casino rep on this forum!
     
    1 person likes this.
  34. Apr 7, 2015
  35. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    It's the same people so it doesn't matter at all.
     
  36. Apr 7, 2015
  37. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Not in my experience.

    Very often for most of the casinos I find support can be quite unhelpful, either not understanding a query, or not being correctly informed, then I come to a rep on here and they are much more efficient and helpful.

    Also, if as the OP states the casino support team moved the game from classic after being contacted regarding the section it is in, then I would not particularly trust them anyway.
     
  38. Apr 7, 2015
  39. Sandro83

    Sandro83 Full Member PABaccred

    Occupation:
    N/A
    Location:
    NRW
    tried the email-support first.

    Response:

    ----------------
    Hi
    That's a different casino
    Regards
    iNetBet Support
    ----------------

    I tried the forum reps now, hope they are a bit more helpful... :confused:
     

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