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Inetbet i love you but Really? Withdrawal declined 2 times?

Discussion in 'Payment Processing Issues' started by nygirl30, Aug 5, 2018.

    Aug 5, 2018
  1. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Okay everyone i need your help. My withdrawal has been declined 2 times now and i finally found out why lol.. Not my fault but a lot of frustration since support wont listen to me?

    The tasty trio bonus for the weekend, i made a deposit of 25.00 got bonus of 12.50 claimed the first 50% code BKBAU .I got an Email from cashier he said I had 300 and some more dollars left before i can even request a withdrawal. So it was declined again for the second time and returned to my account?

    So 37.50 total X 10X wagering is 375.00. Sarah from CS tells me its not correct, shes telling me its 22.5 times( HUH) When you use a code it tells you the wagering and the Cashier will not allow you to make a withdrawal until wagering is met.

    Below is from the cashier page inside the casino? I have PM Emily since shes the only one that can fix this I'm not getting anywhere with support?

    Am I crazy? Do you player's see the same wagering 10 X with this code BKBAU or is this only on my computer?

    Casino ID nygirl32

    Weekend"TastyTrio"


    Here at iNetBet Casino we are pleased to offer various weekly promotions to our regular players. Why not take part in our weekend Tasty Trio?
    All wagering requirements have been reduced this month !


    WeekendTrio:2018
    Couponsmustberedeemedinthefollowingorder:

    [​IMG]
    Valid as per dates in table.

    Enter coupon code: As Per Table
    Deposit between $10 - $200
    Receive 50% Match Bonus
    Playthrough Deposit & Bonus 10x on given games
    Please see terms and conditions

    (This coupon must be redeemed first)

    Month:
    Date of Promo:
    Coupon Code
    #1
    every weekend
    BKBAU
     
    Last edited: Aug 5, 2018
  2. Aug 5, 2018
  3. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    I'm sorry if I posted something or a link i wasnt supposed to :confused:
     
  4. Aug 5, 2018
  5. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    She said i had to wager 685.33 still? Don't make any sense to me, inside the cashier it says withdrawable $303.22? I contacted rep Emily also.
     
  6. Aug 5, 2018
  7. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Support says wagering is 22.5x just now? Wager another 300 and my payout will be processed lol..

    Yeah I will jump right on that, haha great idea! Now I have to wait for Emily, I sent them the picture of the coupon including all requirements, it's still 22.5x.
     
  8. Aug 5, 2018
  9. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    This is the 3rd time i requested this withdrawal, lets see if it will get returned or processed?


    This is from earlier from casino support?

    Hi

    Please re-request the withdrawal there was an error on the calculations

    Regards

    iNetBet Support
     
  10. Aug 6, 2018
  11. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Gees declined again for the 3rd time. Why is nobody at Inetbet bet looking at the right code?

    The wagering is 10x OMG!!
     
  12. Aug 6, 2018
  13. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    I had emailed and asked: Then there response was below?

    "When a coupon is used the banking tells you how much you have to wager, usually you can't request a withdrawal until the wagering has been completed. Inside the cashier it says withdrawable amount 300.02.

    Why so many different replies from support, first it's my fault, then it's "sorry we made a mistake on our calculation " then it's something else.
     
    Last edited: Aug 6, 2018
  14. Aug 6, 2018
  15. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
     
  16. Aug 6, 2018
  17. Betreels Casino

    Betreels Casino Online Gaming Affiliate Manager

    Occupation:
    Operations Manager Betreels.com
    Location:
    UK and Gibraltar Licensed
    If you contacted the Rep, then please wait for them to reply. Most reps don't work on weekends.
     
    KasinoKing likes this.
  18. Aug 6, 2018
  19. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    I did, but there rep has not been here since July 9th. Going to be a long wait I guess.
     
  20. Aug 6, 2018
  21. Betreels Casino

    Betreels Casino Online Gaming Affiliate Manager

    Occupation:
    Operations Manager Betreels.com
    Location:
    UK and Gibraltar Licensed
    Ok - I have reported the thread to Admin so they can get the rep to have a look.
     
    nygirl30 likes this.
  22. Aug 6, 2018
  23. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Thank you so much! It's not going to matter anyways , they will be right and I will be wrong. I guess it's 10x the bonus plus 10x deposit .


    They are always right, this is for a 300 withdrawal, it's just not worth it really. But when I see 10x I'm thinking it's 375 total wagering. My deposit of 25 plus a bonus 12.50 = 375

    It's funny since I usually play this weekend trio bonus since the wagering is so low. Now I'm at fault, I guess it's different than I thought. They should say it's 20 x wagering that would make more sense?
     
  24. Aug 6, 2018
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    nygirl30 likes this.
  26. Aug 6, 2018
  27. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Thanks so much Brian! I appreciate the help.
     
  28. Aug 6, 2018
  29. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    I used the first code, I didn't need to use the other since I won a little the first time. Notice at the top of screen shot they state wagering has been lowered this month?
     

    Attached Files:

  30. Aug 7, 2018
  31. Steven Dawson

    Steven Dawson Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    United Kingdom
    Hi,
    Sorry to read that you've been having issues at iNetBet. I've just started my 2 week vacation so that is why I've not seen this thread untill Bryan contacted me. Tom is also away as well if you have tried to contact him.
    I'll get in touch with the relevant people and get back to you.
    Steven
     
    nygirl30 likes this.
  32. Aug 7, 2018
  33. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Thank you so much Steven, enjoy your vacation!! I have been in touch with support and someone will say sorry there calculations were wrong go ahead and request the withdrawal and then someone will say different and then it gets declined and returned to my account. Its been declined 4 times so its just sitting there but it does say withdrawable amount $300.02.

    It will sit there until Emily or someone says different. I usually play this on the weekends because the wagering is so low and i never remember having to wagering a large amount? Thanks to Casinomeister and the Betreels for trying to help me with this also!!
     
  34. Aug 7, 2018
  35. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Eek this is why you need 6 dans. Sorry couldn't resist.

    Hope all is resolved soon.
     
    goatwack likes this.
  36. Aug 7, 2018
  37. Steven Dawson

    Steven Dawson Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    United Kingdom
    Ok so I've managed to log in.

    Looking at your account I can see at one stage that your account dropped to $0.98. The RTG software, for some strange reason, cancels a bonus balance once the account balance drops below $1. So once your balance dropped below the $1 you then started winning bets but the system was showing the bonus as completed as the system had cancelled/ended the bonus. When your balance dropped below $1 you had wagered $252.17 out of the $375 required.

    I can confirm that the code is set up correctly and that the wagering requirement is 10x the deposit and bonus value. Unfortunately this is something that is set up within the RTG system, when I next speak to them I will find out the reasoning for cancelling bonuses once the balance drops below $1.

    Steven
     
    Jasminebed and slotheadlizard like this.
  38. Aug 7, 2018
  39. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    So it looks like I need to go back and play some more? Am I correct?
     

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