- Joined
- Dec 26, 2012
- Location
- woodland hills, CA
Seeing this thread made me decide to revisit a problem I have with Inet going back a few months. Can the forum members weigh in here and also do you think I should do a PAB? I know I've waited some time but I've been a bit sick (I'm 83 years old) and I didn't think a few months was that long to lodge a complaint. I first tried to resolve via email and then IM to Emily. The bottom line is that I played exactly 25% of the deposit and they are saying the bonus rule said (it says it now) the wager cannot "be or exceed" 25%. I am not even sure this rule was posted on the day that I played (maybe someone can get a screenshot of the page) and even if it were, I believe this is a very devious rule as on the "current offers" that day the rule said (I have screenshots) that the max wager "could not exceed" 25% and changing from "exceed" to "be or exceed" on one page and not on the others is very tricky and unbecoming of an honorable casino. Below is what I wrote to Emily. Please help me convince Inet that their behavior is not fair and that I should be paid. I was such a good customer of InetBet that I even was asked to write a testimonial about a recent win for their website. PS: I played in this exact manner a month before, made a cashout, and was paid. The point being that (they claim) they changed to "be or exceed" from "exceed" and I can prove it said "exceed" on current offers. Please help and advise. If the majority think I am wrong, please let me know and I'll drop the issue completely.
Hello Inet Representative,
I'm very hopeful you can clear up what has been a very disturbing experience for me at your casino. On Dec 21, I deposited $80 for the Saturday daily bonus, played $20 per spin, and met the playthrough rollover requirement with a balance of $2600 and withdrew. Much to my dismay, this cashout was disallowed and the winnings confiscated because I was informed that I had broken (or actually tied) the maximum wager rule that said wagers "cannot BE OR exceed 25% of the deposit."
Well, I have a problem with this for the following reason. On the game server where this rule is said to have been written, there had never previously been a maximum wager listed (in fact, a month or so prior, I played this exact strategy and was paid in full). I looked that day and didn't see it either (maybe I missed it). However, because no maximum wager was ever listed on this page previously, I referred to the website for direction. On the website there are rules for "signup" bonus and for "current offers." The "current offers" rules clearly stated on that day (I have a screenshot) "cannot EXCEED 25% of the deposit" (which my play did not). This has been subsequently changed but that was the rule when I played on that day. When I inquired with support, they told me those rules don't apply.
I believe this is unfair for two reasons. Because no percentage showed on the daily promos, it's not unreasonable for me to look at current offers (either an offer is current or signup) as a guide. Furthermore, even if the daily promos were updated as of that date (and I'm not sure of this, as I did not see it and was only told of this days later), I believe it's absurd for some bonuses to be "BE OR EXCEED" while others are "EXCEED." This seems like a trap to me that an accredited casino like InetBet does not want to be associated with.
I am 82 years old and do the best I can. I have been a good customer of InetBet and even wrote a testimonial about my winnings a few months ago. I would very much like you to reconsider your position and do the right thing and pay my balance in full.
Thank you so much,
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Hello Inet Representative,
I'm very hopeful you can clear up what has been a very disturbing experience for me at your casino. On Dec 21, I deposited $80 for the Saturday daily bonus, played $20 per spin, and met the playthrough rollover requirement with a balance of $2600 and withdrew. Much to my dismay, this cashout was disallowed and the winnings confiscated because I was informed that I had broken (or actually tied) the maximum wager rule that said wagers "cannot BE OR exceed 25% of the deposit."
Well, I have a problem with this for the following reason. On the game server where this rule is said to have been written, there had never previously been a maximum wager listed (in fact, a month or so prior, I played this exact strategy and was paid in full). I looked that day and didn't see it either (maybe I missed it). However, because no maximum wager was ever listed on this page previously, I referred to the website for direction. On the website there are rules for "signup" bonus and for "current offers." The "current offers" rules clearly stated on that day (I have a screenshot) "cannot EXCEED 25% of the deposit" (which my play did not). This has been subsequently changed but that was the rule when I played on that day. When I inquired with support, they told me those rules don't apply.
I believe this is unfair for two reasons. Because no percentage showed on the daily promos, it's not unreasonable for me to look at current offers (either an offer is current or signup) as a guide. Furthermore, even if the daily promos were updated as of that date (and I'm not sure of this, as I did not see it and was only told of this days later), I believe it's absurd for some bonuses to be "BE OR EXCEED" while others are "EXCEED." This seems like a trap to me that an accredited casino like InetBet does not want to be associated with.
I am 82 years old and do the best I can. I have been a good customer of InetBet and even wrote a testimonial about my winnings a few months ago. I would very much like you to reconsider your position and do the right thing and pay my balance in full.
Thank you so much,
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