[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[tsj]

I played here almost two weeks ago. I deposited $200 to get the $200 bonus... after wagering I made a profit of $32 and decided to stop playing and withdraw my money... now they have closed my account and are not replying to my e-mails. Whenever I ask support... they say they have too many emails and dont know how much longer it will take before they can open my account. They asked for my documents which i sent off 9 days ago... then they said there was a transmission error and asked for me to send them in for a second time.

Anyone else having issues with them?

 

[jetset]

Given that this is a new white label from 888.com (see latest Casinomeister News) this sort of incompetence will be embarrassing for the Gibraltar-based gambling group.

The owner of this outfit is Kamay Holdings.

 

[aksana]

I see they are trying to close all accounts of winner players
Here is another thread about them
https://www.casinomeister.com/forums/threads/luckyacecasino-and-luckyacepoker.22400/

 

[tsj]

hmmm i see... i think this is going to give 888.com a very bad reputation. the luckyace site has 'powered by 888.com' plastered all over it... the only reason i played here was because i thought 888.com was a reliable casino... but these guys seem very rogue to me... i was just speaking on live chat to them asking how much long and the lady Jayne just closed chat saying that she has nothing more to say to me... i dont think that was very nice.

 

[aksana]

hmmm i see... i think this is going to give 888.com a very bad reputation. the luckyace site has 'powered by 888.com' plastered all over it... the only reason i played here was because i thought 888.com was a reliable casino... but these guys seem very rogue to me... i was just speaking on live chat to them asking how much long and the lady Jayne just closed chat saying that she has nothing more to say to me... i dont think that was very nice.

LuckyAceCasino tell us so much and so often that they are powered by 888.com, and that 888 is a trusted and respected name, and they tell almost nothing about LuckyAceCasino, but when we ask them about their relationship with 888, they alway tell that they are independent company and nothing more.

 

[lots0]

I have had 888 banned for a very long time (they already have a bad reputation with a lot of affiliates) mostly because of their marketing practices.

I just Rogued the entire luckaces group after being spammed by them and then having an email exchange with their affiliate marketing people, these guys are real pond scum, in my opinion.

This luckyaces group is taking the worst of the 888 marketing and embracing it.

Even though this is a brand new casino group there have already been several reports of player accounts being locked and and players not being paid across the web.

I have been waiting to see a complaint here about them. I can't wait to see how Max and Bryan handle this.

 

[GaryWatson]

I have had 888 banned for a very long time (they already have a bad reputation with a lot of affiliates) mostly because of their marketing practices.

I just Rogued the entire luckaces group after being spammed by them and then having an email exchange with their affiliate marketing people, these guys are real pond scum, in my opinion.

There is a chance that is where my spam originated from. I was a bit unsure about adding 888. I might just drop them now. I have also received the lucky aces amongst others in my new email addy. I was trying to keep that inbox spam free & it was cracked within a week of signing up to new programs

 

[tsj]

Dear *,

This is Adrian from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd.

Cassava Enterprises manage operational services for LuckyAceCasino.com.

I am contacting you in regards to your account with username ?*******?.

I am writing to you with regards to your recent email concerning your
account and the documents supplied.

Please note that we have further reviewed your account and believe that
you have been abusing our bonus policy.

As stated in our Terms and Conditions, in the event of such abuse, we
reserve the right to discontinue the member's account. As such your
membership has been discontinued.

Arrangements have been made to return your initial deposit.

Please refrain from opening further accounts with any site operated by
us as these also will be blocked and any deposits liable to be
forfeited.

Regards,

Adrian

Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net

Bonus abuse? I make $30 and become a bonus abuser?

It seems that anyone who has won from these guys is a abuser.... and anyone who has lost is a perfect player.

ROGUE CASINO!

 

[SlotsWizard]

If they use the same software as 888.crap, I'm surprised you were able to come out ahead at all.

 

[maxd]

We don't have a rep for LuckyAce here on the site so I've emailed the details to their general support address. There's no particular reason to believe that they'll pay any attention -- as I recall 888 normally doesn't -- but it's worth a shot. Fingers crossed.

 

[kavaman]

While your at it max, maybe you could look into my issue aswell .

Was stupid enough to make an account at luckyace, because their support said there is no problem at all to have accounts at 888.com and luckyace, and pacificpoker. Well deposited, lost (NO BONUS). They locked my luckyace account, pacific account and 888.com account. Gave no reason really, and said they would all remain locked. Seems like Rogue(ish) action to me, didnt refund the deposit even. Actually i wouldnt mind the deposit lost, as long as they would reopen my accounts at 888.com and pacificpoker.

-kavaman

 

[tsj]

Thanks max... would be great to get this sorted.

 

[RobWin]

While your at it max, maybe you could look into my issue aswell .

Was stupid enough to make an account at luckyace, because their support said there is no problem at all to have accounts at 888.com and luckyace, and pacificpoker. Well deposited, lost (NO BONUS). They locked my luckyace account, pacific account and 888.com account. Gave no reason really, and said they would all remain locked. Seems like Rogue(ish) action to me, didnt refund the deposit even. Actually i wouldnt mind the deposit lost, as long as they would reopen my accounts at 888.com and pacificpoker.
-kavaman

kavaman, after that type of roguish behavior, why would you want your accounts reopened at the others? If they are all part of the same base group and management answers to one source...

 

[maxd]

Hmm, just got some contact info from Bryan so things are looking up. I think you guys should Pitch-A-Bitch (ASAP!) so it's formal and I have all your details. We'll go to them with that and see what we see. (PAB link is in my sig)

 

[jargon]

Tsj,

Gambling sites powered by 888 software should be avoided at all costs. A simple download is packed to the rafters with Adware, Spyware, Malware, never mind all spin off marketing. Your email account will be spammed like hell.

I would even go as far to say, get your PC cleaned out and quick! 888 disregard privacy issues.

Luckyaces is nothing more than 888 in disguise. Very sorry for the bad experience.

greek39

 

[roeltjek]

thank you max. I have completed the PAB form as soon as i read this message!

 

[maxd]

Yup, got it. I'm hoping tsj will do the same ASAP and I'll submit the two issues simultaneously ... just received another from a third person. Looks like we're having a PAB party! :clap:

 

[lots0]

Max, I think it is safe to say your going to get more... a lot more.

 

[maxd]

You've got that right. 4 and counting, and that's without having received tsj's yet.

 

[kavaman]

pab:d

Made a pab.

 

[tsj]

I've made one too mate.

 

[Seinemeyer]

I also made one PAB.

 

[maxd]

Yikes! This is turning into a monster. I think that makes it 11 of them now. I hope the Luck Ace guys are in an open minded mood.

 

[SlotsWizard]

God bless you for taking on this mess.

I wonder if 888 is finally going under, and in an effort to drum up some cash they came up with this "Luckyace" site in order to confiscate some deposits so that they can stay in business. I wouldn't put it past them.

Seriously, in the land of the truly free (i.e. not the US), do people actually still play at 888?

 

[Roar]

God bless you for taking on this mess.

I wonder if 888 is finally going under, and in an effort to drum up some cash they came up with this "Luckyace" site in order to confiscate some deposits so that they can stay in business. I wouldn't put it past them.

Seriously, in the land of the truly free (i.e. not the US), do people actually still play at 888?

Sad to say I am PAB number 12.

The cash flow question crossed my mind also. It all appears too well planned and executed to be the result of a whim.

First up ID documents were requested. Impatient Players (who dared queried the progress of withdrawals) then told to re-send documents (as they were not legible).

Finally the carefully worded and prepared emails dispatched invoking the FU clause. In the meantime CS representatives all kept in the dark.

Has the smell of a well oiled pre-planned operation.