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Impatient players

Discussion in 'The Attic' started by jetset, Dec 6, 2011.

    Dec 6, 2011
  1. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    WHY ONLINE GAMBLING PRE-PLAY I.D. CHECKS ARE UNPOPULAR

    New study reveals that online players have the lowest tolerance for pre-play ID checks

    The global information services company Experian has answered a question frequently asked by online punters: why can't operators conduct their ID verification checks before the action starts...and the reason is player impatience.

    A recent study by the company revealed that online gamers have the lowest tolerance for identity checks of all users...and impatient customers take their business elsewhere when frustrated with identity check processing - they are prepared to devote no more than an average of three minutes on such checks before going to competitors.

    This week, an Experian spokesman said that this lack of tolerance for delay is the lowest across all sectors studied, and compares to four minutes for retail transactions, and six for travel.

    Experian worked with the International Fraud Prevention Research Centre on the study, which reveals the extent to which time-consuming identity and security procedures continue to be a source of frustration for consumers, and a cause of lost business for online retailers and other service providers.

    44 percent of respondents said they had abandoned an online shopping transaction because the checks were taking too long. 43 percent admitted turning to a competitor after becoming frustrated with lengthy procedures.

    Younger adults are the least patient, with 35 percent of adults aged under 35 saying they had abandoned one or two transactions due to the length of security checks in the past 12 months alone, and 13 percent admitting to having done so ‘frequently’. This compares to 36 percent and 10 percent respectively of those aged 35-54, and 32 percent and eight percent of those over 55.

    Professor Paul Barnes, director of the International Fraud Prevention Research Centre said: “Identity checks are in all our interests and necessary, however time-consuming they appear at the time. Not only do they protect the business from intrusion and fraud but protect the consumer as well, reducing both security costs, which are passed on in the form of higher prices, and the chance of he/ she being the victim of fraud.”

    Internet users were, however, far more tolerant with procedures when it came to protecting their money, being prepared to wait almost as long online as in-branch. Respondents stated that they were willing to undergo five minutes worth of checks with signing up for online banking, compared to six in branches.

    Nick Mothershaw, Director of Identity & Fraud at Experian, comments: “The message for providers using older forms of identity verification and other security procedures is to make the checks faster and less onerous.”


    IT'S OFFICIAL - NETENT'S BIG WIN IS A GUINNESS RECORD (Update)

    Euro 11.7 million won by 20-year-old student recognised by world famous record book

    A Euro 11.7 million prize won on Net Entertainment’s progressive jackpot slot, Mega Fortune on the Betsson.com internet gambling website, has been officially recognised as the largest jackpot payout ever in an online slots game by Guinness World Records.

    The massive jackpot was hit by a 20-year old Norwegian man on September 24, 2011, with Net Entertainment and Betsson.com named as co-owners of the landmark payout record when it was confirmed by Guinness World Records in early November.

    Mega Fortune is a progressive jackpot slot which is part of Net Entertainment’s jackpot network, pooling the liquidity of players from several of Europe’s largest online casinos. Since its launch in 2008, Mega Fortune has become one of the most popular games in Net Entertainment’s portfolio.

    ]During the last year alone the progressive slot has paid out over Euro 26 million to players around the world, including a Euro 5.3 million jackpot won in February this year.

    The head of Betsson.com, Huw Thomas, commented, “It’s great for Betsson.com to be part of the record books but even better to be acknowledged for such a huge payout. It’s a tremendous accolade for the site and we’re proud to be an official Guinness World Record Holder.”
     
    5 people like this.
  2. Dec 6, 2011
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Great jetset :thumbsup:

    Just wanted to add some info regarding the Mega Fortune win. Here is a recent interview (from Betsson, released at the same time as the Guinness World Record statement) with the winner about how his life has been in the months after the great world record win.


    Jackpot Winner Interview​


    The largest jackpot payout in an online slots game is €11,736,375 (£10,272,600, $15,844,900), won by a player on Betsson.com on the ‘Mega Fortune’ game paid to an anonymous player in Norway, on 24 September 2011.”

    When contacted, the winner, a student from the community of Hordaland in Norway, said that he went home after a night out, watched a movie and played a few games on Betsson.com because he couldn’t sleep. By morning, he was 11.7 million euros richer.

    We caught up with our lucky winner to see how things have been going since for him since September. We’re pleased to see that he is as well as ever, and is talking about buying a new head set. Hearing this, his brother laughs and says that humour is still intact within the family. The winner goes on to say that maybe, just maybe, he’ll consider buying himself a
    Spotify Premium subscription as well.

    The winner of the huge jackpot tells us that he had some busy weeks after the win, but that most things are back to normal at the moment. “I had an intense exam period, but I hope and believe I did well.”

    After his big win on Mega Fortune, the young winner received financial advice and other practical tips from the betting company Betsson.com.

    “I´ve been to Malta and I saw how the Betsson group operates, so they have been really helpful.”

    We met the winner in Bergen on another rainy day and we joked about how the west cost of Norway is the new “Verdal”, as Betsson has paid out jackpots amounting to almost 150 million in just under two years to that area. Our winner said “Maybe the weather is the explanation. When the weather is really bad like this, you don´t have that many options besides being inside with your computer.”

    The lucky computer on which he made the win has now been replaced with a new PC, and the jackpot winner wants to be able to relax in the future, without the media. “There have been a lot of inquiries, both from the banks and the media, but I don´t plan to show up in the media. This will be the last interview about the prize and all the money, and I hope that the media and others will respect that.”

    During our 2 hour talk we spoke about some things he wants to do in autumn, but there aren’t many big upcoming events for the millionaire who after all is just in his 20´s.
    He has never seen Liverpool play live, so he’s thinking about taking a trip to Anfield.

    The record breaking winner says that he had problems sleeping the first week after the enormous jackpot win. Very understandable of course.

    This prize is the most a Norwegian has ever won in a bet/game – and the biggest ever online win. In typical understated fashion, our winner says “It´s nice to have that title, and to be in the Guinness world record book!”
     
  4. Dec 8, 2011
  5. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    This company supplies internal ID checks during registration, like many others, so not sure why the press.

    Their system helps but anyone, including minors that can input the correct information can mislead the pre-verification process that they promote to OC's , other site's and simply by entering the correct information in the fields.

    This is why it's become an industry standard, at some point for hard doc requests during a withdraw request or whenever.

    Who asks for pre-verification before playing as they've suggested?

    I like the idea but who does it?

    Personally, I'd rather be pre-verified than wait days for a cash out and then find out my doc's aren't in line.

    I doubt Experian has even spent the time to follow a site such as Casino Meister to learn verification issues within the I Gaming industry, might be wrong about that. :thumbsup:
     
    Last edited: Dec 8, 2011
  6. Dec 8, 2011
  7. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Well me, until relatively recently. When I first started playing on line, I didn't have a driver's licence or passport. I knew from reading here at CM that might be an issue. I did have government issued photo ID, but it did not contain my address.

    It was an issue for one casino, but I was able to comply with their unusual request when I wanted a withdrawal on a free chip.

    NordicBet did ask for preverification before playing with a a credit card. I was able to deposit with moneybookers. I guess they figure MB has their own protocol for verification. Still had to provide scans of my passport, MB transfer, utilities etc. when I wanted to withdraw.

    I asked quite a few casinos I joined if my ID was acceptable before I deposited, since my goverment issued ID did not have an address.

    Most casinos seem to expect you have a Drivers License or Passport. Many people have neither.

    That NordicBet wanted more from me for a credit card deposit kept me waiting to deposit with them until I had funds in my ewallet.

    Bet365 will accept your first deposit, but you need to wait for snail mail to make your second one.

    If you have any potential ID issues (household bills are not in your name, you got married and your birth certicate doesn't match your current ID, you have ID other than a photo driver's licence or passport), I think it is prudent to be pre-approved.

    NordicBet lost a couple of opportunities I would have deposited via credit card, because of complying with preverifaction requirements. But they have my respect for it, and they've had deposits (and withdrawals) since then.

    While player ID checks prior to deposits may not be popular, I think it is a whole lot heck better to know before depositing if your ID is satisfactory.

    I also think that casinos are more likely to say your ID is good to go for you to make a deposit and withdraw than they are if you are first asked at the withdrawal point. Save that email.
     
    1 person likes this.
  8. Dec 8, 2011
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Interestingly, the most recent hearing (yesterday) on the draft Nevada regulations for online poker addressed the pre-verification issue.

    Companies scared of losing players in a long pre-playing verification process were suggesting a two-tier system where players were given basic checking but permitted to play, but there was a thirty day window in which they would be required to submit the necessary documentary proof leading to full verification.

    There are several problems associated with this, but the whole ID verification issue is clearly of great importance and it is being carefully considered.
     
    2 people like this.
  10. Dec 8, 2011
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Actually in Germany, it has become a reality - at least for those who have residency like myself. I had to apply for a new ID recently, and one of the options was to have a pin number issued that allows you to identify yourself online. It's to be used for government services and in the near future for retail websites as well - for instance, anywhere you need to prove your identity. It's an option of course - and I opted out of this since it's too "big brotherish" for my taste.

    Odd thing is that it isn't available for German citizens yet - only its foreign residents. But I'm sure this will change soon.
     
    1 person likes this.
  12. Dec 8, 2011
  13. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    Yep and Nevada is one state that doesn't allow personal information to be shared to any business unless it's encrypted via email.

    So hard doc's must be shared by an encrypted manner if they're requested by regulated poker sites within the state.

    Thanks for the updates Jetset!
     
  14. Dec 8, 2011
  15. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    What we do: after new player registered, we send him or her an email asking for documents to verify a player while he/she is playing.

    In this email we also state that it is NOT necessary to send documents right now, but IF they decide to send it - it will speed up the withdrawal process, and payout request(s) usually being processed within minutes for those players who already were verified.
     
  16. Dec 8, 2011
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    So, the industry is keen to avoid pre verification because players are impatient. Funny then that this argument does NOT apply to post play verification, where players have to wait far longer than strictly necessary because "the office is closed", or the process of forwarding documents through various internal departments has built in delays. Equally, operators have almost universally INCREASED the delay between requesting a withdrawal and processing it, and for players that have already been verified. Research shows that players are even MORE impatient when it comes to getting paid from a win, yet "top notch" operators have "improved" the player experience by making substantial INCREASES in the time it takes to process payment.

    Belle Rock stand head and shoulders above the rest, as a win from my last deposit took TEN DAYS to get processed to my Neteller account, up from 24 hours previously. It certainly was my LAST deposit there after that:mad:

    Whilst the research may support post play verification, the REASON for operators doing it has NOTHING to do with this research, instead, their systems are designed to take advantage of player impatience in order to maximise the profit of the operator. The current system even catches minors at the point of withdrawal, rather than when they deposit, as this is where they, along with fraudsters, get busted because they can't supply the documents that prove their ID.

    If operators REALLY cared about not making their players lose patience, all would pay as fast as 32Red.
     
  18. Dec 8, 2011
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    That sounds like a sensible approach that could work for both parties.
     
  20. Dec 8, 2011
  21. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    That does work. We applied this new rule just few weeks ago, and the results are pretty impressive. I think that most players understand that in case of big win we will request documents anyway, and decide to make an "early shot" :) It decreases withdrawal time from 1-2-3 days (depends on how quickly they provide requested docs) to just few minutes.

    Interesting fact, fwiw: about 70% of players who sent us their documents right after their registration (rough figures, need to check my stats) - made 1st deposit.
     
    2 people like this.
  22. Dec 8, 2011
  23. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    i think that if doc's are going to be necessary the fact that you participate/coach the new player
    to get it accomplished instead of leaving them stranded on a raft speaks volumes of good will

    and puts the player were he/she wants to be in there comfort zone for a enjoyable experience

    ps i looked at your games and i know i cant play for real $$ but they look excellent

    peace R C
     
    1 person likes this.
  24. Dec 8, 2011
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    For the rest, why do they often wait a couple of days to even ASK for documents, with quite a few simply sitting on your withdrawal and expecting the player to be clairvoyant and figure out that documents are required on that occasion. It is especially annoying when it is a reverification of a player that has already sent documents and been paid before, where the LAST thing they are expecting is for the casino to want the SAME documentation sent all over again. If they ask straight away, they could be verified during the 2-3 days it takes to process a withdrawal, and the player would see NO additional delay in payment.
     
    1 person likes this.

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