I thought Rival Casinos Liked me!!!

[hokiepoker]

I play on Rival software enough...

I mean I have become a much bigger fan of 3Dice, but I needed a little change of pace, and I wasn't doing well at Inetbet today either... so I found a nice promo recently added to my account at Pantasia....

After playing for some time, I clicked back on the lobby and lo and behold after wagering $500.00... NO COMPS?!?!?!!


So of course I go to live support for assistance:


All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 22seconds. An operator will be with you shortly.
You are now chatting with 'Claire'
Mike: I am playing on a promo that required a deposit...Why am I not earning any comp points for my play?
Claire: Welcome to Pantasia's Live Support. How can I help you?
Claire: May I have your Login name and email address please?
Mike: Hello
Mike: Hokiepoker
Mike: something @ somewhere . Whatever (altered to protect me!!! )
Claire: One moment please.
Claire: It depends on what game you are playing and what promotion as the comp points as the amount of comp points will automatically be added to your account
Mike: ????
Mike: that dosent help me
Mike: nothing is being added 0.00
Mike: I am playing a clot Rock On
Mike: Slot
Mike: sorry
Mike: glasses time
Mike: If I am playing slots I would ALWAYS expect comps
Claire: You will earn a specific For every $1 you number of comp points depending on the game you are playing and your account status.
Mike: Well what is my status... Dead?
Mike: I have wagered HUNDREDS...
Mike: I have 0
Claire: If you receive comp points it will automatically be added to your account.
Mike: Wait.. I am on a promo... can you tell me how much I have wagered on that promo
Mike: and what I need to complete the promo
Claire: You have wagered an amount of : 572.20 and you still have to wager 6927.80 to complete this bonus
Mike: OK so on $572 on Rock On I get NO COMPS?
Mike: that's not right fair or reasonable
Mike: I want an inquiry!!!
Claire: If you receive comp points it will automatically be added to your account
Mike: If?
Mike: If?
Mike: Where are the rules stating that I get no comps for certain games
Mike: and what games will I get comps for
Claire: you will earn a specific For every $1 you number of comp points depending on the game you are playing and your account status.
Mike: none of this is in the T& Cs or the rules of the promo..
Mike: What the hell does that mean....
Mike: that;s not even English!!!
Mike: That's
Mike: What is my account status please?
Claire: Unfortunately you do not receive comp points due to your account status.
Mike: What does that mean?
Mike: What't the problem with my account?
Mike: What have I done to deserve no comps
Mike: Why do you want me to play at other Rival Casinos
Claire: One moment please
Mike: TY
Claire: I will be right with you.
Claire: Regrettably, a number of factors have led to our automated security system changing your account status which is not allowing you to accumulate comp points.
Claire: Please be advised that the casino reserves the right to deny promotions and or comps to anyone, without disclosing the reason why.
Mike: OK I want out... Now what... You changed the rules on me without disclosing why
Mike: I want my deposit back
Claire: I'm sorry but that is not possible.
Mike: I would strongly suggest you make it possible
Mike: I have been playing online for nearly 10 years
Mike: and I am in every casinomeister type blog out there
Mike: You picked the wrong guy to diminish
Mike: I only have $25 to lose and maybe being blacklisted on a few Rivals....
Claire: We will forward a request to the management to have a look into this for you. You will be notified by email as soon as it has been reviewed
Mike: Most of the Rivals like me very much!!!
Mike: Good Idea....Good day!!!!
Claire: Have a nice day.
Claire: Thank you for using Live Support. Should you have any future questions, please contact us again.


I will keep you up to date on how Pantasia handles this for me!!!

 

[chuchu59]

Hokie,

The ugly part first. It is not worth stating that you will post in any blogs or forums to ensure they do the correct thing. It may weaken your case to some extent when it is discussed in future.

Nevertheless, this treatment meted out to you is ridiculous. On each and every Rival site, it is stated that comps will be given (normally 1 comp for every $1 wagered and 1000 comps will earn you $1 cash with no further wagering requirements. If they dont like you, they simply dont accept your deposit and should not deny any comps after you have started play without relaying the message to you.

This level of disservice , may I call it, downgrades the Rivals to a new level. First, they treat some players like second-class citizens by denying them bonuses accross a whole of casinos and now they are stingy enough to deny comps as well. WTF. It's at a conversion rate of $1 to $1K wagered for heaven's sake. First, a $0 balance instead of <$1 for clearance of WRs and now refusal to grant comp points for wagering. What will they come up with next? Sheesh!

 

[KasinoKing]

This is the most worrying thing for me:

Mike: I am playing a slot Rock On...

Was this in the last few days?
If so, do you not realise that slot is totally screwed up?
It doesn't do what it's supposed to do in the free-spins bonus, and consequently your returns will be significantly lower than published.
See this thread:
https://www.casinomeister.com/forums/threads/when-are-rival-going-to-fix-these-bugs.25246/ (Post #63)

I totally agree about the comp points - how stingy can you get???

KK

 

[hokiepoker]

Follow Up with Pantasia

This is the most worrying thing for me:

Was this in the last few days?
If so, do you not realise that slot is totally screwed up?
It doesn't do what it's supposed to do in the free-spins bonus, and consequently your returns will be significantly lower than published.
See this thread:
https://www.casinomeister.com/forums/threads/when-are-rival-going-to-fix-these-bugs.25246/ (Post #63)

I totally agree about the comp points - how stingy can you get???

KK

Thanks for that... but It seemed OK and I was up $100 at one point...

I also received this wierd reply from them, and replied myself :


-----Original Message-----
From: Pantasia Support [mailto:[email protected]]
Sent: Wednesday, June 10, 2009 11:28 AM
To: Protected
Subject: Re: account review (Issue #642XXX)


Dear Michael,

Following up on your chat with live help earlier.

We are sorry to inform you, but your account does not qualify for comp points due to your account class.

Once your account class changes and you qualify for comp points, you will receive an e-mail to notify you.

Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,
Pantasia Customer Service



Dear Sir or Madam:

Can you please clarify what you mean?

Do you want me as a player or not?

Was I Blacklisted, or have I never been qualified for comps at Pantasia, and if not, what do I have to do to become a beloved player, eligible for comps at Pantasia?

I have accounts at over 10 Rival Casinos, and I earn comps at all the other ones for all my play that involves depositing to receive a bonus.

Why should I choose Pantasia over them?

What is the status of the refund I requested?

Sincerely,

Mike

 

[cynthial]

This RIVAL shit is really starting to piss me off. Win a few bucks at a particular casino and you find your promotions all vanish. OK, fine and dandy, make a few deposits without claiming bonuses and things will return to normal. But wait, they don't. Hmmmm. Well obviously your custom is not valued there and you should move on to greener pastures. But what's this? No promotions at the next one either or the one after that and you have not even played there yet. Oh well, they must be a sister/brother casino of the first one. You must be on some list. Bah! List schmist says another one. We are brand new and independent from all others and we value every player, even the winners, no really, we do! We just value them differently. They are in a class of their own with customized amenities chosen specifically for them. We deluge them with spammy mails, we offer them exclusive 10% bonuses as long as they deposit using a specific method and we extend them a generous 50XD+B wagering requirement. But wait, we're not done yet. We've saved the best for last. The cherry on the cake is that we have now taken away the comp points that any other schmuck would rightfully accumulate for all the dollars they spend with us. Enticed yet? Come on, give us a go. We've got an account class just for you too!

 

[chuchu59]

What a reply from Pantasia. Are players now graded to different classes? Blatant discrimination. How is your class going to change? Presumably, if you play more without being awarded comps in the interim and then beg them to give you star status. These guys are really pissing players off.

Geeze Hokie, close the bloody account after getting your dough.

Cyn, my guess is that the very next move will be to tax you on all your withdrawals to cover their expenses. Yeah they will be easy on us and slap only a measly 10% on withdrawals. Yes, you read it correctly, withdrawals not winnings.

 

[Rusty]

Bizzare!
Pissing their customers off over a few Cents, makes no sense.

 

[hokiepoker]

That's it for me at Pantasia!!!

What a reply from Pantasia. Are players now graded to different classes? Blatant discrimination. How is your class going to change? Presumably, if you play more without being awarded comps in the interim and then beg them to give you star status. These guys are really pissing players off.

Geeze Hokie, close the bloody account after getting your dough.

Cyn, my guess is that the very next move will be to tax you on all your withdrawals to cover their expenses. Yeah they will be easy on us and slap only a measly 10% on withdrawals. Yes, you read it correctly, withdrawals not winnings.

Thanks for the advice...

I'm going to take it... but 1 more thing before I go...



The final reply from Pantasia!!!


Regarding your promotions.
Unfortunately, the casinos security system has flagged your account and you are restricted for certain promotions and comp points.
The casino reserves the restrict promotional usage to anyone, without disclosing the reason why as per the terms and conditions on the website.

Should the status change in the future you will be notified by email.

A deposit that was wagered on the games is not possible to be refunded as per our terms of use.
You currently do have a wagering requirement left and when completed you may withdraw the winnings.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Pantasia Customer Service





OK....

I have $200 in there... let's see how fast they chew it up....

If I am able to muster a withdrawal I will post that... otherwise... I am done with them....and from what I am gathering... most other Rivals too...

Here's a promise, I wll be calling any Rival BEFORE I deposit from now on to check my green flag or red flag status!!!


Thanks for all the replies everyone!!!



:notworthy

 

[vinylweatherman]

They should be tossed into the pit for this crap. Calling this a SECURITY issue is completely bogus, and downgrading status without informing the player, and then BAITING them to deposit is, well, er, bait & switch.

Rival are beginning to behave like Virtual casinos, although in a diferent category. Virtual offer huge promotions, but don't pay. Rival use bogus "security" excuses and secret "management decisions" to cheat players by switching off comps without telling them, pretending that further play will increase their "account class" when it will not. The poor service alone warrants "not recommended" status, and this should apply to ALL Rival casinos that are in this clandestine central database sharing group.

If they are put out in the cold, they might consider changing their ways and treating players fairly. I DON'T necessarily mean by showering them with bonuses, but I mean by being TRANSPARENT, and having OPEN terms and conditions, rather than these secret ones that have such dramatic effects on a player's account status.

Many players now know that most Rival casinos share the database, and are therefore likely to uninstall ALL Rival casinos on their PC after being shat upon by one. Other players (like me) will not even bother trying their FIRST Rival casino because of the sheer weight of evidence of this negative treatment of players, credible evidence too, since Rival reps have admitted on record that this funkified central database really exists, and is NOT an urban legend as has been suggested before with other softwares.

Only SlotoCash seems to be immune from all of this, and may be the only Rival worth playing at, for now at least. SlotoCash is by no means the golden boy though, since they DID renege on a marketing deal with another forum, and got themselves a blacklisting, which as far as I am aware is still current. The deal asked for 30 days notice of termination, but SlotoCash terminated it with ZERO days notice, which created considerable problems. Worse, they refused to communicate this decision straight away, and screwed the forum out of a month's FREE ADVERTISING by taking advantage of it's generosity in not immediately pulling the banners upon the first signs of ignored communications.

 

[hokiepoker]

This is too wierd...

I went back and checked my wallet reports to see how many times I deposited at a Pantasia linked casino...on the last 4 pages there was at least 8 with a couple decent withdrawals in the mix, so many of the Rivals that I like are tied in with Pantasia...Vegas Regal...Slots of Fortune...

Just wneh I figure I am done with them forever this comes in the e-mail today:

VIP Level: Club Member
Dear Michael,

Congratulations, you have been upgraded to Club Member status of Pantasia's VIP program! Your new status comes with many benefits, including faster payouts and more promotions.

As a 'Warm Welcome' to the VIP program here is a $5 Free Chip!



--------------------------------------------------------------------------------


Available Promotions
$5 Free Money!


--------------------------------------------------------------------------------


Benefits of your VIP Level
Faster Payouts
Weekly and Monthly Match Promotions
Monthly 10% Cash Back

Monthly $10 Free*!




I couldn't be more surprised or confused!!!

Well I guess I will go play the freebie and see what's what!!!

 

[hokiepoker]

Last post for me for now on this topic...

In retrospect I guess there was a warning thet they had a problem with my account...I seriously thought that the "frozen" lobby was a down under theme, since it is winter in Austraillia. My lobby has been thawed and I earned 67 comps for my $5.00 free play.

Maybe posting here made a difference after all...

I'm sure they will never tell us, but I feel vindicated nevertheless!!!

Thanks again for all your replies!!!

Time to move on!!!

See you at 3Dice!!!