- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
Ok guys, i am fuming to say the least. I know it is accredited here but i am raging.
I made a depo on Wed 4th of £25 and was able to withdraw £500 after wagering, brill says i.....NOT
After two days and no contact, they then sent me a mail stating, thankyou for your withdrawal 'SHOULD' we need any docs we will be in contact. No email came and i went to live help and asked about withdrawal. They came back saying they were were waiting on my docs...ok, i never revied email but i sent them anyways.
I sent my passport, my virginmedia landline utility bill AND a recent bank statement.
Today, i received the following mail
hi xxxxxxxx
My name is Laure and i am contacting you on behalf of our player security department.
We would like to thank you in your efforts in sending your documents to us, unfortunately there are some outstanding documents in order for your withdrawal to be processed.
Would you kindly send us a clearer copy of your utility bill that was sent. The document was part in colour and the rest was black.
You can scan and send this document to the following address: credit@casinodesk.com
I thank you for your time and patience in this regard.
Kind regards
Laure
Casino Desk
Please contact us on the following numbers for further assistance.
Now,i have been using the EXACT same docs for 32red group,rival and RTG without any issue, so i phoned and i spoke to a manager.
I told him everything and he asked for a copy of my documents. He then emailed me to say that
1..they did not accept mobile bill statements,excuse me, this is my landline utility bill
2 that my bank statement at the very bottom, the words were hazy, now, this is not even part of the statement,everything is VERY c;ear.
So any help guys, i am really pee'ed of, i only played there because it was accredited.
I must add that he asked if i had any other utillity bills, no i don't,i pay my electricity and gas by card but surely my virgin media phone bill is enough???
Ps the passport was accepted.
I made a depo on Wed 4th of £25 and was able to withdraw £500 after wagering, brill says i.....NOT
After two days and no contact, they then sent me a mail stating, thankyou for your withdrawal 'SHOULD' we need any docs we will be in contact. No email came and i went to live help and asked about withdrawal. They came back saying they were were waiting on my docs...ok, i never revied email but i sent them anyways.
I sent my passport, my virginmedia landline utility bill AND a recent bank statement.
Today, i received the following mail
hi xxxxxxxx
My name is Laure and i am contacting you on behalf of our player security department.
We would like to thank you in your efforts in sending your documents to us, unfortunately there are some outstanding documents in order for your withdrawal to be processed.
Would you kindly send us a clearer copy of your utility bill that was sent. The document was part in colour and the rest was black.
You can scan and send this document to the following address: credit@casinodesk.com
I thank you for your time and patience in this regard.
Kind regards
Laure
Casino Desk
Please contact us on the following numbers for further assistance.
Now,i have been using the EXACT same docs for 32red group,rival and RTG without any issue, so i phoned and i spoke to a manager.
I told him everything and he asked for a copy of my documents. He then emailed me to say that
1..they did not accept mobile bill statements,excuse me, this is my landline utility bill
2 that my bank statement at the very bottom, the words were hazy, now, this is not even part of the statement,everything is VERY c;ear.
So any help guys, i am really pee'ed of, i only played there because it was accredited.
I must add that he asked if i had any other utillity bills, no i don't,i pay my electricity and gas by card but surely my virgin media phone bill is enough???
Ps the passport was accepted.