FirstMillion
Dormant account
- Joined
- Dec 25, 2015
- Location
- Dark side of the moon
Hi,
OK, a strange thing happens.
I used to live and work in Sweden. Registered with casino X in 2013. Not sure how much I played for, I maybe still have €200-300 in the account, but that is not important for me.
I moved to another country, which is ALLOWED per casino TOS. When I try to log in I see a message:
"Dear client, your casino account has been temporarily suspended for one or more of the following reasons: we were not able to contact you on the phone number you had provided, your email address is invalid, or you have failed to meet our general conditions of usage. In order for us to contact you, please provide us with a valid phone number, either via email or fax, in the contact section of our website. Thank you for your co-operation."
I still got the same email address. I have tried to contact them several times by sending an email, but no response whatsoever.
I have tried to call them by the phone and I'm always getting the following message:
"All our operators are currently busy. Please hold the line or press 1 to leave the message."
Nobody answers the phone, regardless when or how many times you call.
I finally got someone on the chat, but they told me that I can't play from a country I've moved to. But they didn't give me a reason. Despite asking several times and explaining that as per their TOS, country X (to which I've moved too) is a very popular country and a lot of their players play from country X.
I asked them to delete my account so that I can create new one if that is the problem. But no, the chat agent act rude and he disconnected me from the chat.
Now, this is a well known casino and I do not want anything beside an explanation and a solution. I've never heard that it is not allowed to move to another country if playing at the casino x.
But maybe this a common business practice?
Per Casinomeister.com TOS I've notified the appropriate casino representative PM.
Thanks in advance.
OK, a strange thing happens.
I used to live and work in Sweden. Registered with casino X in 2013. Not sure how much I played for, I maybe still have €200-300 in the account, but that is not important for me.
I moved to another country, which is ALLOWED per casino TOS. When I try to log in I see a message:
"Dear client, your casino account has been temporarily suspended for one or more of the following reasons: we were not able to contact you on the phone number you had provided, your email address is invalid, or you have failed to meet our general conditions of usage. In order for us to contact you, please provide us with a valid phone number, either via email or fax, in the contact section of our website. Thank you for your co-operation."
I still got the same email address. I have tried to contact them several times by sending an email, but no response whatsoever.
I have tried to call them by the phone and I'm always getting the following message:
"All our operators are currently busy. Please hold the line or press 1 to leave the message."
Nobody answers the phone, regardless when or how many times you call.
I finally got someone on the chat, but they told me that I can't play from a country I've moved to. But they didn't give me a reason. Despite asking several times and explaining that as per their TOS, country X (to which I've moved too) is a very popular country and a lot of their players play from country X.
I asked them to delete my account so that I can create new one if that is the problem. But no, the chat agent act rude and he disconnected me from the chat.
Now, this is a well known casino and I do not want anything beside an explanation and a solution. I've never heard that it is not allowed to move to another country if playing at the casino x.
But maybe this a common business practice?
Per Casinomeister.com TOS I've notified the appropriate casino representative PM.
Thanks in advance.