- Joined
- Oct 1, 2006
- Location
- Belfast, Northern Ireland
I lost a lot of money tonight at William Hill & Villento.... 
I have NEVER asked a casino for a free chip, until tonight. I emailed Villento asking if I could have a free chip as I have had the worst luck ever at their casino (Deposited $2000 - Withdrew $68) I never for one second thought they would say no. I thought it was just a question of how much....maybe $10 or $20. They replied saying unfortunately they will not be offering me a free chip.
I just don't understand why they would refuse. It's not about the money, it's the principle. The casino will always win, so why not just give the player a free chip to keep them happy and make them feel that their loyalty means something to them. The fact they refused makes me feel embarrassed and cheap for having asked in the first place, there is no way I would continue playing there now. For the sake of $10 or $20 they will now miss out on potentially $1000's more of my money.
I once replied to a thread with a concern I had about 32Red. I thought no more of it then a few days later I received a pm from Pat who addressed my concern and credited my account with 100..... I was totally shocked by his generosity concidering I have actrually made money at 32red. I also once received a 15 bonus from Enzo and I had never even made a deposit at 3Dice.
I think casinos could learn a lot from managers such a Enzo and Pat who understand that it's VERY important, if not the most important thing, to keep the customer happy. If that means giving a free chip when the player has suffered a bad beat, then so be it. A free chip is not that big a deal really and it will be very much appreciated by the player who will most likely continue to play there.

I have NEVER asked a casino for a free chip, until tonight. I emailed Villento asking if I could have a free chip as I have had the worst luck ever at their casino (Deposited $2000 - Withdrew $68) I never for one second thought they would say no. I thought it was just a question of how much....maybe $10 or $20. They replied saying unfortunately they will not be offering me a free chip.
I just don't understand why they would refuse. It's not about the money, it's the principle. The casino will always win, so why not just give the player a free chip to keep them happy and make them feel that their loyalty means something to them. The fact they refused makes me feel embarrassed and cheap for having asked in the first place, there is no way I would continue playing there now. For the sake of $10 or $20 they will now miss out on potentially $1000's more of my money.
I once replied to a thread with a concern I had about 32Red. I thought no more of it then a few days later I received a pm from Pat who addressed my concern and credited my account with 100..... I was totally shocked by his generosity concidering I have actrually made money at 32red. I also once received a 15 bonus from Enzo and I had never even made a deposit at 3Dice.
I think casinos could learn a lot from managers such a Enzo and Pat who understand that it's VERY important, if not the most important thing, to keep the customer happy. If that means giving a free chip when the player has suffered a bad beat, then so be it. A free chip is not that big a deal really and it will be very much appreciated by the player who will most likely continue to play there.
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and cheap. I don't recall ever asking for a freebie until this past week but I changed jobs about two weeks ago and now I'm on a bi-weekly pay period so that means I've had to go an extra week without a paycheck....... so no funds for fun. Even though it embarrassed me, I went out on a limb and asked for one at a rival casino I've been playing at for the last couple of months. They flat out said no. Now I'm not a high roller but I've made deposits in this group of at least $400. 00 in two months time. I've never had a cash out. If they had thrown a ten spot at me, I would have been much appreciative and had been happy......but no. they said they had no bonus for me. 


The fact still remains that i've lost so much at the casino.


