Shortly after having joined a recently accredited casino (early 2020, with a rating of 8/10) I was in the happy position of being able to make a withdrawal request for $1100 (Sept 29). My documents were verified the following day. Casino guidelines for processing the withdrawal, if this is being done by e wallet (interac), are 2 to 5 days, depending on the day of the week the withdrawal request was put in.
Since then the withdraw request status has remained unchanged as 'pending notification', I decided to contact chat on Saturday afternoon.
Here is an account of that exchange.
me, I made a withdrawal request Sept 29, The status remains pending. Could you tell me what is happening with this request.
chat, Unfortunately, we are having technical issues with e-wallets at the moment but should be able to process the withdrawals normally after the weekend at the latest.
me, After the weekend? Is that a particular day.
chat, Unfortunately, we do not have an exact time frame at the moment.
me, Thank you for your assistance.
chat, You are welcome.
Having only just joined up with this outfit and also being in the middle of a first time pending withdrawal, the last thing I wanted to do was to get into an altercation with customer service.
However, am I entitled to be dissatisfied with the way the casino is dealing with this.
Since then the withdraw request status has remained unchanged as 'pending notification', I decided to contact chat on Saturday afternoon.
Here is an account of that exchange.
me, I made a withdrawal request Sept 29, The status remains pending. Could you tell me what is happening with this request.
chat, Unfortunately, we are having technical issues with e-wallets at the moment but should be able to process the withdrawals normally after the weekend at the latest.
me, After the weekend? Is that a particular day.
chat, Unfortunately, we do not have an exact time frame at the moment.
me, Thank you for your assistance.
chat, You are welcome.
Having only just joined up with this outfit and also being in the middle of a first time pending withdrawal, the last thing I wanted to do was to get into an altercation with customer service.
However, am I entitled to be dissatisfied with the way the casino is dealing with this.