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How to lose a customer's deposit

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Jasminebed, Jul 30, 2011.

    Jul 30, 2011
  1. Jasminebed

    Jasminebed Grumpy old gal

    Not in workforce
    I'll send the rep for the involved casino a link to this thread, so no need to name names. I think it might be wise for other casinos to read it.

    At lose ends and with some money in my Moneybookers, I decide to revisit a casino I belong to based on an email invite they send me.

    It's been a very long time since I played there, long enough I no longer have them downloaded or remember my account number. I know my account number is written down somewhere, as well as my login info, but I'm a little lazy.

    So I click on the livechat link. It's around 4 am GMT, and livechat says they are off until 4 15 pm.

    Well, I don't like doing stuff by telephone much, but I'm not asking about anything I need a transcript of. So I call the toll free number.

    I get a lovely young man. Name, DOB and email addy, he's got everything pulled up. I can understand his accent, and he can understand mine. (I'm probably the only one with an accent, lol). Asks me if I have a pen and paper, or would I prefer him to email it in the next couple of minutes. Yes, please email it to me.

    I'm delighted with the level of service from telephone chat. I'm composing my CM post in my head with a big kudos. No live chat for a twelve hour stretch is not sitting great, but it's been a very long time since I played there, and if phone support stands up, maybe I would think about it more than once.

    Well, two hours later, still no email.

    I'm off to play that money elsewhere.

    I'm not expecting anything from the casino, and it's not the only one to have this problem.

    But I wanted the Casino Reps for all casinos to know that when you fail to respond to a depositing player in a short timeframe, that deposit goes elsewhere. Gamblers are not particularly noted for their patience, and when I have a few hours and a few dollars on a weekend night, I'm not looking to wait to play.
    8 people like this.
  2. Aug 1, 2011
  3. Jasminebed

    Jasminebed Grumpy old gal

    Not in workforce
    Well, I've had a response from the rep for the casino, and apparently an email was sent, but for some reason I didn't receive it.

    And of course, I picked the day they were upgrading live chat to try to get them:D

    I have the info I need now.

    You can mark this one Resolved please.

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