CANADAMAN99
Dormant Account
- Joined
- Jul 31, 2010
- Location
- Canada
I am so disgusted by the customer service at Manhattan slots that I could no longer go without posting here. While I don't blame their customer service people, I do blame Emma (the VIP manager) and the other higher ups at club world group.
Heres whats pissing me off:
I have been a VIP player with the club world group for many years. I have been playing with them for nearly 7 years as a solely depositing player. In that time I have never done "well" but I have always appreciated their customer service and appreciated the fact that they comp if you are losing. I very much respected Tom who doesn't ever seem to answer emails anymore. Tom do you even still work for the CWG? Seems like ever since Tom stopped responding to messages, things have gone terribly downhill.
As I mentioned, I deposit many times per week/day. I never take deposit bonuses because I know that if I don't, then they will always be kind enough to give me a NDB. This is how its been for as many years as I can remember.
Recently however, I noticed I began losing more and more, and not getting comped on it. Every time I would lose 3 or 4 deposits without hitting a single good hit, I would ask for a comp, and every single time they would reply "the system cannot allow me to add one." Finally, after about 25 lost deposits in a row, I asked one final time and again was denied.
I sent an email to promotions to ask what was going on and the reply they sent me made my blood boil. Emma who technically should be given the new title of VIP defeater, replied that, "I have looked up your account and can see that it has been set up so that you are only eligible for 35% deposit coupons. This decision has been made by management and cannot be overridden.
No reasoning, no explanation. The Club World Group, Manhattan slots, and Emma should be ASHAMED of themselves. You are treating VIP players like crap without giving them any reason. Slotocash would NEVER treat their players like this, honestly Manhattan Slots, you are pathetic.
So I ask you publicly, why would you cut off a VIP player, who deposits multiple times a week, from receiving the same comps that I have been receiving for many years. How is it possible that you are not able to comprehend that notifying a player when this happens is just common courtesy. Why did I have to be denied a comp multiple times without explanation?
Manhattan Slots is in the sewers in terms of gameplay and customer service. Not only are they practicing poor industry standards but they treat their depositing players like crap. How about you step up Manhattan Slots and explain why your service is so poor.
Heres whats pissing me off:
I have been a VIP player with the club world group for many years. I have been playing with them for nearly 7 years as a solely depositing player. In that time I have never done "well" but I have always appreciated their customer service and appreciated the fact that they comp if you are losing. I very much respected Tom who doesn't ever seem to answer emails anymore. Tom do you even still work for the CWG? Seems like ever since Tom stopped responding to messages, things have gone terribly downhill.
As I mentioned, I deposit many times per week/day. I never take deposit bonuses because I know that if I don't, then they will always be kind enough to give me a NDB. This is how its been for as many years as I can remember.
Recently however, I noticed I began losing more and more, and not getting comped on it. Every time I would lose 3 or 4 deposits without hitting a single good hit, I would ask for a comp, and every single time they would reply "the system cannot allow me to add one." Finally, after about 25 lost deposits in a row, I asked one final time and again was denied.
I sent an email to promotions to ask what was going on and the reply they sent me made my blood boil. Emma who technically should be given the new title of VIP defeater, replied that, "I have looked up your account and can see that it has been set up so that you are only eligible for 35% deposit coupons. This decision has been made by management and cannot be overridden.
No reasoning, no explanation. The Club World Group, Manhattan slots, and Emma should be ASHAMED of themselves. You are treating VIP players like crap without giving them any reason. Slotocash would NEVER treat their players like this, honestly Manhattan Slots, you are pathetic.
So I ask you publicly, why would you cut off a VIP player, who deposits multiple times a week, from receiving the same comps that I have been receiving for many years. How is it possible that you are not able to comprehend that notifying a player when this happens is just common courtesy. Why did I have to be denied a comp multiple times without explanation?
Manhattan Slots is in the sewers in terms of gameplay and customer service. Not only are they practicing poor industry standards but they treat their depositing players like crap. How about you step up Manhattan Slots and explain why your service is so poor.