- Joined
- May 26, 2011
- Location
- United States
Hello,
Over the past year I have deposited over a thousand dollars at Club World Casinos and lost every penny of it. I have never charged back one cent of that money. Last week I deposited 250.00 into HighNoon and attempted to withdraw 2500. They asked for verification which i provided to them. The image quality wasn't good enough on the Credit card so I scanned it and sent them an email. I opened my account today to see if my account had finally posted the withdrawal and the account denies access. I talk to a customer service rep who told me he knew nothing and to contact the cashier. I called and the "cashier" department wasn't in and the rep knew nothing about why my account was frozen (find that difficult to believe). I then proceeded to send an email asking what the deal was. I got a response within a few hours saying my account had been deactivated for security reasons and that my initial deposit had been refunded. I assume this means that they also cancelled the withdrawal and voided any winnings as well. Trying to get an answer out of them is impossible and I asked what the status of my deposits are (the other 1000 dollars worth) and the withdrawal. I assume both answers will be the one deposit made was refunded (that resulted in running the account up to 2500) and that the withdrawal was cancelled. Do I have any recourse hear, because I'm guessing I'm just going to get a garbage answer from them.
Over the past year I have deposited over a thousand dollars at Club World Casinos and lost every penny of it. I have never charged back one cent of that money. Last week I deposited 250.00 into HighNoon and attempted to withdraw 2500. They asked for verification which i provided to them. The image quality wasn't good enough on the Credit card so I scanned it and sent them an email. I opened my account today to see if my account had finally posted the withdrawal and the account denies access. I talk to a customer service rep who told me he knew nothing and to contact the cashier. I called and the "cashier" department wasn't in and the rep knew nothing about why my account was frozen (find that difficult to believe). I then proceeded to send an email asking what the deal was. I got a response within a few hours saying my account had been deactivated for security reasons and that my initial deposit had been refunded. I assume this means that they also cancelled the withdrawal and voided any winnings as well. Trying to get an answer out of them is impossible and I asked what the status of my deposits are (the other 1000 dollars worth) and the withdrawal. I assume both answers will be the one deposit made was refunded (that resulted in running the account up to 2500) and that the withdrawal was cancelled. Do I have any recourse hear, because I'm guessing I'm just going to get a garbage answer from them.