Hi from new member!

Isabella70

Dormant account
Joined
Aug 8, 2015
Location
Finland
I signed in here, while im waiting for casino to answer my e-mail. wanted to read your experiences. I mailed to casino support, because i have deposit limit in that casino, (1€/week) i wanted it, because i dont want to deposit at the moment. But yesterday, i didnt remember that i have the limit, and made deposit succesfully, played lots of money. i think that those limits are there that i can control my deposits etc. So i hope that they want to give the money back, is this realistic to hope so?
 
Hi again!

This text found in casinos homepage: licensed by the Lotteries and Gaming Authority of Malta (LGA) is that tee licence think you meant?

And thank you to answer:)

IM still waiting casinos reply. Anyway i think that is wrong of you cant trust deposit limitations. I hope they fix that issue asap.
 
Decision

i was wrong in this case, Because i had not read the rules so good that i should.

There is responsible gaming part in your own site, where you can set the limit, But that doesnt mean anything, because the rules have point that pravtically says that :To set a Responsible Gaming Limit on the account you would have needed to Email the request through to support to complete the procedure.


IM not ever thought that i have to separately put on the e-mail to support if I have already put deposit limit..
 
Deposit Limits

I signed in here, while im waiting for casino to answer my e-mail. wanted to read your experiences. I mailed to casino support, because i have deposit limit in that casino, (1€/week) i wanted it, because i dont want to deposit at the moment. But yesterday, i didnt remember that i have the limit, and made deposit succesfully, played lots of money. i think that those limits are there that i can control my deposits etc. So i hope that they want to give the money back, is this realistic to hope so?


Normally, you can request for a deposit limit in a casino and they should act to it as soon as they received your request.

If not, they will have a problem in regards compliance for the responsible gambling requirement.
 

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