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Once again, maybe I don't understand. <br />
But a clip from your earlier email to me states<br />
[as followa<br />
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"Goods morning Amyn,<br />
<br />
I <br />
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I hope everything is well and you had a great evening!<br />
<br />
<br />
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I tried my best to help out but hope you understand that I’m not able to overturn the final decision of our security/compliance department. Sorry about that <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" />. I hope you can put yourself in their position and can understand that applying T&C with the same measure for all our customers is the most fair approach they can take. Once again I’m truly sorry that has happened to you.<br />
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Alternatively, I would like to shed some light on the communication you had with our support. The withdrawal process in our platform works as follows :<br />
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If the withdrawal amount is less than €2500 then our colleagues from support will be able to approve it. However, if the withdrawal is higher than €2500 then our security/compliance department has to approve it and this might take a bit longer because they need to check if everything is Ok.<br />
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The end<br />
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My notes<br />
ABOVE IS ONE MAIL FROM THE CASINO AND BELOW IS THE Post <br />
Am I going nutty or for a withdrawal of 1950.as per above terms, should have been processed and either the below or above is an outright LIE<br />
AND ALSO it proves support new and intentionally lied that there was no problem when they knew there was a problem <br />
<br />
IF I'M WRONG PLEASE SOMEONE EXPLAIN TO ME. <br />
Lets see who will catch the discrepancies and how many of the casinomeister members are on the ball. <br />
Below is the post. <br />
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According to your chat with our support (attached) I noticed that Rebecka explained to you how the withdrawal process will work in your case.<br />
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QUOTE=RedBetManager1;689155]Hi bdbro,<br />
As <br />
As promised our security/compliance department investigated further and according to our records, it seems that you breach our HeyPoker terms and conditions. <br />
<br />
For a winning with bonus money to be legitimate it is needed to follow our rules regarding bonus offers. One of the rules is that you cannot bet with more than €5 per spin when wagering a bonus. This goes against our TC's: <b>Link Removed ( Old/Invalid) </b> : <br />
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“7.2 In relation to certain games, bonus money must be wagered by the Player a certain number of times before any winnings resulting from the bonus money can be withdrawn from the Player’s Account (called a turnover requirement). The highest wager allowed when using bonus money, until the turnover requirement has been fulfilled, is 5 euro (50 SEK) per spin and 50 eurocent (50 öre) per betting line. For the purposes of this requirement, a spin is defined as a roulette spin, a hand in any table game, a wager in Video Poker, a spin on a game machine, a lottery ticket or a corresponding game in the casino. Any bonus money wager that exceeds the above limits constitutes a breach of these Terms and Sections 4.1 and 12.1 shall apply. The turnover requirements are described on the Site (<a href="http://www.redbet.com/sv/promotions" target="_blank" class="link link--external" rel="nofollow ugc noopener">www.redbet.com/sv/promotions</a>). The Player is responsible for ensuring that the Player is aware of the terms and conditions of the turnover requirements at all times.”<br />
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According to our records you have made several spins above €5 in order to fulfill the wagering requirement, therefore the winning that you received from the bonus offer is not a winning we can count as legitimate. <br />
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Finally, regarding your comment below I already explained to you that our colleagues from support cannot approve any withdrawals until they don’t have the “go ahead” from our security/compliance department regardless of the amount.<br />
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That said, if there is anything we can do to make your playing experience in our platform more joyful please do let us know.<br />
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Thanks and kind regards,<br />
Marius
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Dear bdbro,<br />
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Today i’ve sent you a follow up message where I clarified everything:<br />
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Regardless of the amount, our colleagues from support will not be able to approve any withdrawal until our security/compliance department will not give them the “go ahead”.<br />
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That said, I wish you a great Sunday and if you still have some additional questions with regards to your Heypoker withdrawal then you can contact our support/compliance team for further details.<br />
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Thanks and kind regards, Marius</div>