EngrishJonny
Banned User
- Joined
- Jan 19, 2019
- Location
- BC
So I find myself in the following situation and I would really like to know if this is even allowed; does it go against any gaming laws; and what is any recourse do I have when said casino does not see this as an issue ….
For now I won’t name the casino -
I am located in Canada, I have an account with this Casino, that account is in CAD dollars; I send funds in CAD dollars either directly interac or via the wallet “muchbetter”.
Casino claims no fees on withdrawals.
If I win and the last deposit was the wallet, I have to withdraw via the wallet. And same if last deposit before withdraw is interac have to withdraw that way (think that somewhat standard)
Here is where the problem lies - when I withdraw - CAD dollars - to the wallet - the casino sends Euro’s - so the wallet exchanges into CAD so my $2000 withdrawal becomes $1900; $8000 becomes $7500. Basically 5% handling fee
(Other casinos - Have paid the wallet in CAD and if I withdraw $5000 I receive $5000)
Casino has told me fundamentally to pound sand and that’s the way it is , I should blame the wallet for the fees and there decision is final they will do nothing ……..
(if they paid the wallet the correct currency this would not be an issue)
So anyone know legalities or actions I can take ??
For now I won’t name the casino -
I am located in Canada, I have an account with this Casino, that account is in CAD dollars; I send funds in CAD dollars either directly interac or via the wallet “muchbetter”.
Casino claims no fees on withdrawals.
If I win and the last deposit was the wallet, I have to withdraw via the wallet. And same if last deposit before withdraw is interac have to withdraw that way (think that somewhat standard)
Here is where the problem lies - when I withdraw - CAD dollars - to the wallet - the casino sends Euro’s - so the wallet exchanges into CAD so my $2000 withdrawal becomes $1900; $8000 becomes $7500. Basically 5% handling fee
(Other casinos - Have paid the wallet in CAD and if I withdraw $5000 I receive $5000)
Casino has told me fundamentally to pound sand and that’s the way it is , I should blame the wallet for the fees and there decision is final they will do nothing ……..
(if they paid the wallet the correct currency this would not be an issue)
So anyone know legalities or actions I can take ??