Hello,
Sorry to hear of your troubles with 123Bingo though I'm sorry to say I'm not surprised. As you can see from the Warning we posted in July -- see
123Bingo Online: dodgy practices and mishandled winnings -- we've had serious issues with these guys in the past. It appears things haven't improved.
Regarding your inability to include attachements with your PAB: I have to ask, have you read the
Pitch-A-Bitch FAQ? I hope you recall that when you submitted your PAB you agreed that you had read and understood the FAQ. I ask because in the PAB,
section 3.5, I think I make it quite clear that you should hang on to your supporting material until we ask for it.
Please do read that FAQ if you haven't already: although our service is free you also have responsibilities in the PAB process and the FAQ spells those out.
The FAQ is required reading for all PABers.
As to not being able to view the thread where your PAB is posted I'm afraid that is a known bug. The PAB process is internal to Casinomeister and for staff eyes only. That message you get is generated by the forum software and not something we have direct control over.
Finally to your PAB itself: the problem we have is that we know the casino is behaving disreputably, and they know we know. The truth is they just don't care. Our experience with them has shown that no amount of pushing from us is going to produce a desireable result for you. In other words there's not a lot we can do for you.
The best I can do is forward your PAB details to them and hope for the best. If they respond of course I will take things from there and do what I can for you, but the truth is that I've been down this road with them before and the either don't respond at all or they say "yes, we'll take care of it" and do absolutely nothing. Hence the Warning mentioned earlier.
Anyway, there it is, I think that pretty much covers the questions you've raised. Let me know if there's anything further.
Regards,
Max, Casinomeister.com