Have you checked your QuickTender account lately?

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
"What is there to check," you say? Exactly what I would have said prior to the following exchange! Below is an email from QuickTender received yesterday - I had just deposited into my QT and subsequently at two online casinos when I received this:

QuickTender: Information Regarding Account XXXXXX‏
From: QuickTender Security (security@quicktender.com)
You may not know this sender.Mark as safe|Mark as unsafe
Sent: Mon 10/13/08 10:24 AM
To: XXXXXXXXXXXXXXXXXXXXXXX
Cc: 'QuickTender Security' (security@quicktender.com)

To ensure that your QuickTender emails get to your inbox, please add support@QuickTender.com , security@QuickTender.com and identity@QuickTender.com to your email Address Book or Safe List


Dear XXXXXXXXXXXX,

We have been informed by our credit card processor that you have conducted a chargeback with QuickTender. We regret to inform you that your QuickTender account has been indefinitely closed until the outstanding request with your credit card issuer has been resolved

To assist with this enquiry, we can provide you with the following information regarding the transaction(s) in question:

DATE (DD/MM/YY)
TIME (GMT)
AMOUNT
CURRENCY
SCHEME
LAST 4 DIGITS OF CARD No.
18/07/2008
20:07
77.11
USD
VISA
XXXX

Any QuickTender transaction will have will have one of the following descriptors on your credit card statement:

QUICKTENDER
QTENDER
UMW
UMW/QT.COM
DCS-ONLINE.TV
BEST-ONLINE.TV
RICC.BIZ
REAL SERVICE TV

These transactions were initiated on the secure QuickTender website, and would have required access to your personal account, including your private login details. We would request that you provide an explanation as to why the transactions have been revoked.

Your account is currently in arrears by 73.25 USD. As you are in violation of our terms of use by being in overdraft, we are going to require you make whatever arrangements necessary to refund the outstanding balance as soon as possible. To avoid any negative recourse, I am going to request that you provide an e-mail confirming your intent to return the funds, and the timeframe that you will be able to do so.

If you require more information, or believe that you are not responsible for the activity in question, please contact QuickTender Security Team at your earliest convenience. Please make sure that you have your QuickTender username and account number available to quote on any correspondence or during any phone call.

If we contact you or you contact us by telephone, please note that QuickTender staff will never ask you for your password.

Thank you for your patience and co-operation regarding this matter.

Best regards,


QuickTender Security Team

security@QuickTender.com

Working hours (Mon-Fri):

GMT: 7 AM - 5 PM
PST: 11 PM - 9 AM
EST: 2 AM - 12 PM

How do I know this is not a Spoof email? Spoof or 'phishing' emails tend to have generic greetings such as "Dear QuickTender member". Emails from QuickTender will always address you by your first and last name.



So far so good? Not bad reading for an issue regarding a deposit method, eh? Wait! First I was a little confused and yesterday, being a bank holliday in US, I wasn't going to get any answers. The Credit Card, however, was a NetSpend Visa that had been lost, reported and QT had, at my request, deleted the card from my CCs registered there to make room for a new card LONG before this! And August 18? You know how many times I've used my QT account since Aug 19? Forget about it! The answer lies somewhere, among countless others still awaiting discovery since time immemorial, in the Twilight Zone!

My reply:


QuickTender: Information Regarding Account XXXXXX
From:XXXXXXXXXXXXX
Sent: Mon 10/13/08 4:34 AM
Reply-toXXXXXXXXXXXXXXXXXXXXXX
To: QuickTender Security (security@quicktender.com)

Dear QuickTender,

I never conducted, initiated or requested a charge back at the QT site, anywhere else or anything of the kind. Do you track IP addresses?
I am certain that if you do you will see that the chargeback did not originate from my machine. I have never divulged my QuickTender login information to anyone. I do use the same username, XXXXXX, with the same password, worldwide but have never divulged either, verbally or otherwise to anyone. I only register with the username/password combination. I have always refused, if asked, to divulge my password to any online support personnel. I am not aware of any credit for any amount on that card, which was lost some time ago. It was a NetSpend Pre-paid card. I never initiated a chargeback from the QuickTender site, secure or otherwise.

I had recently requested that QuickTender remove the card ending with XXXX from my available cards registered for depositing funds to my QT account as that card was lost and I needed to un-register cards before I could register any new ones. I don't recall the date but the request was, I believe, generated within the QT site's "contact us" feature as I do not have a copy of that request. Certainly you have that information and can see when I made that request as well as when the obsolete cards wee deleted. I will contact NetSpend, as I can no longer can access information on that account, as far as I know, but I will try. As soon as I find out anything I will advise you. Should those funds have been credited to that card, I will have the funds transferred to an active card and will deposit same so account will balance.

XXXXXXXXXXX
Los Angeles

________________________________
> From: security@quicktender.com
> To:XXXXXXXXXXXX
> CC: security@quicktender.com
> Date: Mon, 13 Oct 2008 11:20:51 +0100
> Subject: QuickTender: Information Regarding Account XXXXXXXX
>


And today from QT:

QuickTender: Information Regarding Your Account XXXXX
From: QuickTender Security Team (security@quicktender.com)
Sent: Tue 10/14/08 4:25 AM
To: XXXXXXXXXXX
Cc: security@quicktender.com

Dear XXXXXX,

In order to have your QuickTender account reactivated, we would ask that you contact your credit card issuer and cancel the chargeback request that has been initiated. The funds will be returned to your QuickTender account, the chargeback will be disregarded, and your account will be reactivated as soon as our credit card processor informs us that this has been done.

Thank you very much for your co-operation.

Best regards,

QuickTender Security

security@QuickTender.com
:lolup:

And my reply:

RE: QuickTender: Information Regarding Your Account XXXXXX
From: XXXXXXXXXXXXX
Sent: Tue 10/14/08 10:36 AM
Reply-to:XXXXXXXXXXXXXX
To: QuickTender Security Team (security@quicktender.com)

Dear QT:

You read my mind. However, as I didn't initiate a chargeback, including the one you claim I started in order to return funds to a card attached to a closed account, a card I lost and reported lost many weeks ago, the same card you deleted, per my request, from my QT profile, many many transactions ago, I would hope that you are doing something to prevent hackers from initiating charge backs, going forward, if for no other reason than to avoid making accusations of customers who are your co-victims in this snafu.

As soon as I have documentation from my CC co. I will advise further.

Siincerely

XXXXXXXXXXXXX
Los Angeles


During the entire time I had that card, there had never been a credit or a pending credit from anywhere! The only funds added were via re-loads. Well, how about THAT?!?!?!?
 
Amazing.. Just simply amazing! :eek:
And.. I use QuickTender also *shivers*

Sierra
 
was returned transaction made before you reported card lost?

Quicktender is notorious for submitting the required finalization of charges and often submit them up to a week later and after the charge has been deleted from the "transactions pending" on debit and credit cards. I would just transfer the amount that was not paid by netspend to quicktender and then you should be allowed to enter your new card number.

I have never had a problem with quicktender and they are all that I use. I fund them through MC and Visa debit
 
This thread is almost six months old and should have been placed in the ATB Forum so it would not have been all over google by now..:rolleyes:
 
How does a little thread like this get all over Google? I'm looking into supplemental search-engine helpers 'cuz I'm getting sick of wading thru Google results.

Anyway - my QT dealio has never been resolved, NetSpend swears that there had never been a charge back or even a pending charge back to the card cited by QT plus I had made a half dozen deposits to my QT account and subsequent deposits at at least 7 or 8 sites after they claim a charge back was made.

I had withdrawals exceeding what QT claims was charged back and I wrote to them to request they reactivate my account, I would have funds loaded by the casinos I was cashing out at and they could deduct the $73.25 they claim was charged back and IF this thing was ever resolved to where they were confident that I didn't have their $73.25 THEN they could credit those funds back to my account. Or not! Not a peep from them since.

Yeah, I used QT exclusively for funding my online gaming accounts. And now I don't. C'est la guerre. :confused:
 
How does a little thread like this get all over Google? I'm looking into supplemental search-engine helpers 'cuz I'm getting sick of wading thru Google results.

Anyway - my QT dealio has never been resolved, NetSpend swears that there had never been a charge back or even a pending charge back to the card cited by QT plus I had made a half dozen deposits to my QT account and subsequent deposits at at least 7 or 8 sites after they claim a charge back was made.

I had withdrawals exceeding what QT claims was charged back and I wrote to them to request they reactivate my account, I would have funds loaded by the casinos I was cashing out at and they could deduct the $73.25 they claim was charged back and IF this thing was ever resolved to where they were confident that I didn't have their $73.25 THEN they could credit those funds back to my account. Or not! Not a peep from them since.

Yeah, I used QT exclusively for funding my online gaming accounts. And now I don't. C'est la guerre. :confused:

with all due respect -->


Results 1 - 10 of about 189 for Have you checked your QuickTender account lately?. (0.37 seconds)
 
with all due respect -->


Results 1 - 10 of about 189 for Have you checked your QuickTender account lately?. (0.37 seconds)

But who Googles "Have you checked your QuickTender account lately"? I'm not tryin to be a wise guy. It just seems like it so please explain exactly what my problem is so we'll both know and then maybe I can thank a post, too. :confused:

P.S. I Googled "QuickTender" and this thread wasn't in the top 10 results. (0.16 - seconds half the brains at twice the speed!) ; =Ob
 
I had my QT account locked for a chargeback that I didn't do also. But as it turned out, Netspend messed it up and to make a long story short, looked like I made a chargeback.

I emailed QT and they reopened my account within a day or so and we got it straightened out with not much problem.

Also, just to let you know, even though you have another Netspend card and destroyed the other one, it is still linked to your account and the number can be used.
 
I had my QT account locked for a chargeback that I didn't do also. But as it turned out, Netspend messed it up and to make a long story short, looked like I made a chargeback.

I emailed QT and they reopened my account within a day or so and we got it straightened out with not much problem..

Funny you should say that: I pressed QT on the subject recently and this is how they replied - remember they originally accused me of initiating the chargeback from within my QT account:

QuickTender: Information Regarding Account (deleted by bernynhel)
From: QuickTender Security (security@quicktender.com)
Sent: Tue 4/14/09 8:34 AM
To: (deleted by bernynhel)
Cc: security@quicktender.com

Dear (deleted by bernynhel),

Please be informed that your credit card deposit was successful ; however, your financial institution revoked the transaction after it had been authorized and after the funds were already transferred to a merchant site. This is the reason of your account being in arrears of 73.25 USD.

In order to reinstate your account we would like you to confirm that you are responsible for the transaction conducted on July the 18th 2008, in the amount of 77.11 USD. Please see the relevant activity report below:

(activity report deleted by bernynhel)

Once you have confirmed the transaction, we will reopen your account. Please also note that as long as your account is in negative balance, you will not be able to receive or transfer funds.

AND my FINANCIAL INSTITUTION they refer to is GUESS WHO?! Riiiight! NetSpend! How about THAT?! Of course I forwarded their original email from last October (posted in or near the beginning of this thread) and asked how they could have been so far off base. They parried.

What gets me is I called NetSpend in regards to this but that account had been closed too long (they claimed) to give me any information. The original deposit into QT was 7/18/08, and, as far as I can tell, the "chargeback" shortly after but QT waited 3 months to notify me, more than 30 days after that NetSpend account was cancelled and, by then, I no longer had access to the records. Ain't that a BITCH!?


Also, just to let you know, even though you have another Netspend card and destroyed the other one, it is still linked to your account and the number can be used.

Yes, I have had several active NetSpend cards at a time including one or more I couldn't exactly remember the exact, physical location of but none were closed accounts, as was the one in question even though the transaction and most probably the ensuing "chargeback" occurred before the account was closed. Once an account is closed, I don't think there's any chance of a card holder being held responsible for anything having to do with the card which had been linked to it. In fact, even though I've had NetSpend cards continuously for nearly 5 years, now that I'm down to 1 card NetSpend agents always include "and thank you for being a NetSpend customer for 8 months" in their opening line. I just say "thanks" and "I'm not interested in direct deposit". :lolup:
 
It bothers me that they are not keeping records any longer than 8 months...

I am perdy sure US law requires them to keep financial records for 7 years...

Ahh what am I thinking... US laws and NetSpend :gunmen:
 

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