- Joined
- Jan 30, 2006
- Location
- Los Angeles
"What is there to check," you say? Exactly what I would have said prior to the following exchange! Below is an email from QuickTender received yesterday - I had just deposited into my QT and subsequently at two online casinos when I received this:
QuickTender: Information Regarding Account XXXXXX
From: QuickTender Security (security@quicktender.com)
You may not know this sender.Mark as safe|Mark as unsafe
Sent: Mon 10/13/08 10:24 AM
To: XXXXXXXXXXXXXXXXXXXXXXX
Cc: 'QuickTender Security' (security@quicktender.com)
To ensure that your QuickTender emails get to your inbox, please add support@QuickTender.com , security@QuickTender.com and identity@QuickTender.com to your email Address Book or Safe List
Dear XXXXXXXXXXXX,
We have been informed by our credit card processor that you have conducted a chargeback with QuickTender. We regret to inform you that your QuickTender account has been indefinitely closed until the outstanding request with your credit card issuer has been resolved
To assist with this enquiry, we can provide you with the following information regarding the transaction(s) in question:
DATE (DD/MM/YY)
TIME (GMT)
AMOUNT
CURRENCY
SCHEME
LAST 4 DIGITS OF CARD No.
18/07/2008
20:07
77.11
USD
VISA
XXXX
Any QuickTender transaction will have will have one of the following descriptors on your credit card statement:
QUICKTENDER
QTENDER
UMW
UMW/QT.COM
DCS-ONLINE.TV
BEST-ONLINE.TV
RICC.BIZ
REAL SERVICE TV
These transactions were initiated on the secure QuickTender website, and would have required access to your personal account, including your private login details. We would request that you provide an explanation as to why the transactions have been revoked.
Your account is currently in arrears by 73.25 USD. As you are in violation of our terms of use by being in overdraft, we are going to require you make whatever arrangements necessary to refund the outstanding balance as soon as possible. To avoid any negative recourse, I am going to request that you provide an e-mail confirming your intent to return the funds, and the timeframe that you will be able to do so.
If you require more information, or believe that you are not responsible for the activity in question, please contact QuickTender Security Team at your earliest convenience. Please make sure that you have your QuickTender username and account number available to quote on any correspondence or during any phone call.
If we contact you or you contact us by telephone, please note that QuickTender staff will never ask you for your password.
Thank you for your patience and co-operation regarding this matter.
Best regards,
QuickTender Security Team
security@QuickTender.com
Working hours (Mon-Fri):
GMT: 7 AM - 5 PM
PST: 11 PM - 9 AM
EST: 2 AM - 12 PM
How do I know this is not a Spoof email? Spoof or 'phishing' emails tend to have generic greetings such as "Dear QuickTender member". Emails from QuickTender will always address you by your first and last name.
So far so good? Not bad reading for an issue regarding a deposit method, eh? Wait! First I was a little confused and yesterday, being a bank holliday in US, I wasn't going to get any answers. The Credit Card, however, was a NetSpend Visa that had been lost, reported and QT had, at my request, deleted the card from my CCs registered there to make room for a new card LONG before this! And August 18? You know how many times I've used my QT account since Aug 19? Forget about it! The answer lies somewhere, among countless others still awaiting discovery since time immemorial, in the Twilight Zone!
My reply:
QuickTender: Information Regarding Account XXXXXX
From:XXXXXXXXXXXXX
Sent: Mon 10/13/08 4:34 AM
Reply-toXXXXXXXXXXXXXXXXXXXXXX
To: QuickTender Security (security@quicktender.com)
Dear QuickTender,
I never conducted, initiated or requested a charge back at the QT site, anywhere else or anything of the kind. Do you track IP addresses?
I am certain that if you do you will see that the chargeback did not originate from my machine. I have never divulged my QuickTender login information to anyone. I do use the same username, XXXXXX, with the same password, worldwide but have never divulged either, verbally or otherwise to anyone. I only register with the username/password combination. I have always refused, if asked, to divulge my password to any online support personnel. I am not aware of any credit for any amount on that card, which was lost some time ago. It was a NetSpend Pre-paid card. I never initiated a chargeback from the QuickTender site, secure or otherwise.
I had recently requested that QuickTender remove the card ending with XXXX from my available cards registered for depositing funds to my QT account as that card was lost and I needed to un-register cards before I could register any new ones. I don't recall the date but the request was, I believe, generated within the QT site's "contact us" feature as I do not have a copy of that request. Certainly you have that information and can see when I made that request as well as when the obsolete cards wee deleted. I will contact NetSpend, as I can no longer can access information on that account, as far as I know, but I will try. As soon as I find out anything I will advise you. Should those funds have been credited to that card, I will have the funds transferred to an active card and will deposit same so account will balance.
XXXXXXXXXXX
Los Angeles
________________________________
> From: security@quicktender.com
> To:XXXXXXXXXXXX
> CC: security@quicktender.com
> Date: Mon, 13 Oct 2008 11:20:51 +0100
> Subject: QuickTender: Information Regarding Account XXXXXXXX
>
And today from QT:
QuickTender: Information Regarding Your Account XXXXX
From: QuickTender Security Team (security@quicktender.com)
Sent: Tue 10/14/08 4:25 AM
To: XXXXXXXXXXX
Cc: security@quicktender.com
Dear XXXXXX,
In order to have your QuickTender account reactivated, we would ask that you contact your credit card issuer and cancel the chargeback request that has been initiated. The funds will be returned to your QuickTender account, the chargeback will be disregarded, and your account will be reactivated as soon as our credit card processor informs us that this has been done.
Thank you very much for your co-operation.
Best regards,
QuickTender Security
security@QuickTender.com
And my reply:
RE: QuickTender: Information Regarding Your Account XXXXXX
From: XXXXXXXXXXXXX
Sent: Tue 10/14/08 10:36 AM
Reply-to:XXXXXXXXXXXXXX
To: QuickTender Security Team (security@quicktender.com)
Dear QT:
You read my mind. However, as I didn't initiate a chargeback, including the one you claim I started in order to return funds to a card attached to a closed account, a card I lost and reported lost many weeks ago, the same card you deleted, per my request, from my QT profile, many many transactions ago, I would hope that you are doing something to prevent hackers from initiating charge backs, going forward, if for no other reason than to avoid making accusations of customers who are your co-victims in this snafu.
As soon as I have documentation from my CC co. I will advise further.
Siincerely
XXXXXXXXXXXXX
Los Angeles
During the entire time I had that card, there had never been a credit or a pending credit from anywhere! The only funds added were via re-loads. Well, how about THAT?!?!?!?
QuickTender: Information Regarding Account XXXXXX
From: QuickTender Security (security@quicktender.com)
You may not know this sender.Mark as safe|Mark as unsafe
Sent: Mon 10/13/08 10:24 AM
To: XXXXXXXXXXXXXXXXXXXXXXX
Cc: 'QuickTender Security' (security@quicktender.com)
To ensure that your QuickTender emails get to your inbox, please add support@QuickTender.com , security@QuickTender.com and identity@QuickTender.com to your email Address Book or Safe List
Dear XXXXXXXXXXXX,
We have been informed by our credit card processor that you have conducted a chargeback with QuickTender. We regret to inform you that your QuickTender account has been indefinitely closed until the outstanding request with your credit card issuer has been resolved
To assist with this enquiry, we can provide you with the following information regarding the transaction(s) in question:
DATE (DD/MM/YY)
TIME (GMT)
AMOUNT
CURRENCY
SCHEME
LAST 4 DIGITS OF CARD No.
18/07/2008
20:07
77.11
USD
VISA
XXXX
Any QuickTender transaction will have will have one of the following descriptors on your credit card statement:
QUICKTENDER
QTENDER
UMW
UMW/QT.COM
DCS-ONLINE.TV
BEST-ONLINE.TV
RICC.BIZ
REAL SERVICE TV
These transactions were initiated on the secure QuickTender website, and would have required access to your personal account, including your private login details. We would request that you provide an explanation as to why the transactions have been revoked.
Your account is currently in arrears by 73.25 USD. As you are in violation of our terms of use by being in overdraft, we are going to require you make whatever arrangements necessary to refund the outstanding balance as soon as possible. To avoid any negative recourse, I am going to request that you provide an e-mail confirming your intent to return the funds, and the timeframe that you will be able to do so.
If you require more information, or believe that you are not responsible for the activity in question, please contact QuickTender Security Team at your earliest convenience. Please make sure that you have your QuickTender username and account number available to quote on any correspondence or during any phone call.
If we contact you or you contact us by telephone, please note that QuickTender staff will never ask you for your password.
Thank you for your patience and co-operation regarding this matter.
Best regards,
QuickTender Security Team
security@QuickTender.com
Working hours (Mon-Fri):
GMT: 7 AM - 5 PM
PST: 11 PM - 9 AM
EST: 2 AM - 12 PM
How do I know this is not a Spoof email? Spoof or 'phishing' emails tend to have generic greetings such as "Dear QuickTender member". Emails from QuickTender will always address you by your first and last name.
So far so good? Not bad reading for an issue regarding a deposit method, eh? Wait! First I was a little confused and yesterday, being a bank holliday in US, I wasn't going to get any answers. The Credit Card, however, was a NetSpend Visa that had been lost, reported and QT had, at my request, deleted the card from my CCs registered there to make room for a new card LONG before this! And August 18? You know how many times I've used my QT account since Aug 19? Forget about it! The answer lies somewhere, among countless others still awaiting discovery since time immemorial, in the Twilight Zone!
My reply:
QuickTender: Information Regarding Account XXXXXX
From:XXXXXXXXXXXXX
Sent: Mon 10/13/08 4:34 AM
Reply-toXXXXXXXXXXXXXXXXXXXXXX
To: QuickTender Security (security@quicktender.com)
Dear QuickTender,
I never conducted, initiated or requested a charge back at the QT site, anywhere else or anything of the kind. Do you track IP addresses?
I am certain that if you do you will see that the chargeback did not originate from my machine. I have never divulged my QuickTender login information to anyone. I do use the same username, XXXXXX, with the same password, worldwide but have never divulged either, verbally or otherwise to anyone. I only register with the username/password combination. I have always refused, if asked, to divulge my password to any online support personnel. I am not aware of any credit for any amount on that card, which was lost some time ago. It was a NetSpend Pre-paid card. I never initiated a chargeback from the QuickTender site, secure or otherwise.
I had recently requested that QuickTender remove the card ending with XXXX from my available cards registered for depositing funds to my QT account as that card was lost and I needed to un-register cards before I could register any new ones. I don't recall the date but the request was, I believe, generated within the QT site's "contact us" feature as I do not have a copy of that request. Certainly you have that information and can see when I made that request as well as when the obsolete cards wee deleted. I will contact NetSpend, as I can no longer can access information on that account, as far as I know, but I will try. As soon as I find out anything I will advise you. Should those funds have been credited to that card, I will have the funds transferred to an active card and will deposit same so account will balance.
XXXXXXXXXXX
Los Angeles
________________________________
> From: security@quicktender.com
> To:XXXXXXXXXXXX
> CC: security@quicktender.com
> Date: Mon, 13 Oct 2008 11:20:51 +0100
> Subject: QuickTender: Information Regarding Account XXXXXXXX
>
And today from QT:
QuickTender: Information Regarding Your Account XXXXX
From: QuickTender Security Team (security@quicktender.com)
Sent: Tue 10/14/08 4:25 AM
To: XXXXXXXXXXX
Cc: security@quicktender.com
Dear XXXXXX,
In order to have your QuickTender account reactivated, we would ask that you contact your credit card issuer and cancel the chargeback request that has been initiated. The funds will be returned to your QuickTender account, the chargeback will be disregarded, and your account will be reactivated as soon as our credit card processor informs us that this has been done.
Thank you very much for your co-operation.
Best regards,
QuickTender Security
security@QuickTender.com
And my reply:
RE: QuickTender: Information Regarding Your Account XXXXXX
From: XXXXXXXXXXXXX
Sent: Tue 10/14/08 10:36 AM
Reply-to:XXXXXXXXXXXXXX
To: QuickTender Security Team (security@quicktender.com)
Dear QT:
You read my mind. However, as I didn't initiate a chargeback, including the one you claim I started in order to return funds to a card attached to a closed account, a card I lost and reported lost many weeks ago, the same card you deleted, per my request, from my QT profile, many many transactions ago, I would hope that you are doing something to prevent hackers from initiating charge backs, going forward, if for no other reason than to avoid making accusations of customers who are your co-victims in this snafu.
As soon as I have documentation from my CC co. I will advise further.
Siincerely
XXXXXXXXXXXXX
Los Angeles
During the entire time I had that card, there had never been a credit or a pending credit from anywhere! The only funds added were via re-loads. Well, how about THAT?!?!?!?