- Joined
- Nov 24, 2008
- Location
- UnKnown
I have now been waiting for withdrawal since Monday 25th February. ( 1 week)
48 hours pending. Wednesday i was told $400 was processed.
Then it seemed they had used my old Moneybookers/Skrill. As I changed currency end of 2011.
I started playing there again and has been using my new email address. And also used that when making withdrawal Monday 25th!
I checked and had not received my money into Skrill Friday. So contacted them by email to get this confirmed. I also checked and asked them to make sure it had been sent to my correct email?
I received this back >
Hi xxxx,
Thank you for contacting All Jackpots Casino regarding your recent withdrawal.
Our financial department has already processed your withdrawal of $400 and I am pleased to inform you that your withdrawal has been allocated to your Skrill (MoneyBookers) account.
Assuring you of our best attention at all times.
Best Regards,
Nadine
Okay great I though and when I got home from work I checked my Skrill account again....Nothing.
Also checked casino account said still in progress.
so emailed them back and got this answer back later that night,
Dear xxxx,
We have requested an update regarding the transfer of your funds and can assure you that as soon as we have information, we shall be in contact with you.
Please don't hesitate to contact us if you have any questions or concerns. We are here around the clock.
Best Regards,
Nate
Then today as not heard back. I though would try live chat. As funds still not showing up on my Skrill account.
I was on chat with Nadine who informed me withdrawal had been allocated?? to the correct email address with Skrill.
And should show up very soon.
I have called Skrill to get confirmed that when merchant sends money they will show up instant. He confirmed that there is no wait at all for funds to show up. And will be instant when Casino has processed and sent them
So saying they have processed and sent is not correct. Seems like delaying tactics. But over $400 seriously??
I then bit ago been on live chat again.This time with Maram.
I told them as well that my casino account is still showing this : Date
Transaction Status Credits
27 Feb 2013 662145 Work in Progress US $ 400.00
Total Credits US $ 400.00
So how could they have been proccesed. I also explained I had spoken to Skrill who confirmed it would show instant.
Once again I got pushed around with give it time to show up. Must say I lost my patience at this time. And got angry explaining everything.
she told me this >
Maram: usually the funds show up in your account within 2 days
Maram: but it also could take up to 5 working days
Maram: it says it takes btween 1-5 working days for the funds to show up in your account
Maram: yes instant when you make payments from the skrill account
Maram: not when you transfer funds to your account from another account
I then asked if I could speak to someone at financial department or they could call me. This was also not possible. And was told will get same answer if I call them.
I also contacted VIP Factory REP here on Friday to ask about problems with withdrawal.
I am just so angry about this now reason for me posting this in forum now. I have given them enough time to sort it out. It seems to me to be excuse after excuse.
Also they told me last week after contacting them Friday that they had trying to send several times but it was refused. Oh great how come no one contacted me??
End of this anyone had problems with payments from Jackpot Factory Group?? I miss the old days when I was VIP and they could flush and also withdrawals where received within 24 hours.
I can REP last was online at 26th February. But I guess it will not help me anyway. If this is they way Jackpot Factory handle withdrawals 1-5 banking days for funds to get to Skrill account? Anyone who can back me up here and tell me that that is not true??
48 hours pending. Wednesday i was told $400 was processed.
Then it seemed they had used my old Moneybookers/Skrill. As I changed currency end of 2011.
I started playing there again and has been using my new email address. And also used that when making withdrawal Monday 25th!
I checked and had not received my money into Skrill Friday. So contacted them by email to get this confirmed. I also checked and asked them to make sure it had been sent to my correct email?
I received this back >
Hi xxxx,
Thank you for contacting All Jackpots Casino regarding your recent withdrawal.
Our financial department has already processed your withdrawal of $400 and I am pleased to inform you that your withdrawal has been allocated to your Skrill (MoneyBookers) account.
Assuring you of our best attention at all times.
Best Regards,
Nadine
Okay great I though and when I got home from work I checked my Skrill account again....Nothing.
Also checked casino account said still in progress.
so emailed them back and got this answer back later that night,
Dear xxxx,
We have requested an update regarding the transfer of your funds and can assure you that as soon as we have information, we shall be in contact with you.
Please don't hesitate to contact us if you have any questions or concerns. We are here around the clock.
Best Regards,
Nate
Then today as not heard back. I though would try live chat. As funds still not showing up on my Skrill account.
I was on chat with Nadine who informed me withdrawal had been allocated?? to the correct email address with Skrill.
And should show up very soon.
I have called Skrill to get confirmed that when merchant sends money they will show up instant. He confirmed that there is no wait at all for funds to show up. And will be instant when Casino has processed and sent them
So saying they have processed and sent is not correct. Seems like delaying tactics. But over $400 seriously??
I then bit ago been on live chat again.This time with Maram.
I told them as well that my casino account is still showing this : Date
Transaction Status Credits
27 Feb 2013 662145 Work in Progress US $ 400.00
Total Credits US $ 400.00
So how could they have been proccesed. I also explained I had spoken to Skrill who confirmed it would show instant.
Once again I got pushed around with give it time to show up. Must say I lost my patience at this time. And got angry explaining everything.
she told me this >
Maram: usually the funds show up in your account within 2 days
Maram: but it also could take up to 5 working days
Maram: it says it takes btween 1-5 working days for the funds to show up in your account
Maram: yes instant when you make payments from the skrill account
Maram: not when you transfer funds to your account from another account
I then asked if I could speak to someone at financial department or they could call me. This was also not possible. And was told will get same answer if I call them.
I also contacted VIP Factory REP here on Friday to ask about problems with withdrawal.
I am just so angry about this now reason for me posting this in forum now. I have given them enough time to sort it out. It seems to me to be excuse after excuse.
Also they told me last week after contacting them Friday that they had trying to send several times but it was refused. Oh great how come no one contacted me??
End of this anyone had problems with payments from Jackpot Factory Group?? I miss the old days when I was VIP and they could flush and also withdrawals where received within 24 hours.
I can REP last was online at 26th February. But I guess it will not help me anyway. If this is they way Jackpot Factory handle withdrawals 1-5 banking days for funds to get to Skrill account? Anyone who can back me up here and tell me that that is not true??