Some hacker robbed all my money from Moneybookers account. I have different password in every place so I cannot understand how its possible. After I noticed that I asked Moneybookers security team to close my account and cancel all money transfers.
I got following answer:
There were unauthorized logins on your Moneybookers account. The account is currently locked and all the merchants, who received funds from it, are contacted. So we are doing everything possible for the moment.
Please send to us :
- Your valid official identification document such as your international
passport, national identity card or drivers license;
- Proof of address such as recent utility bill or bank statement;
- A handwritten declaration that you authorize a Moneybookers representative to change the primary e-mail of your account, where you will receive your new password.
We will keep you in touch
Kind regards,
Moneybookers Security
I made that they wanted and send the required documents and got following answer:
Dear Mr. Juha Markus Nikkanen,
Thank you for the documents provided!
For the fraudulent transactions made from your account was used a credit card MASTERCARD <xxxxx07941> added from the hacker. So there are no loses from your side.
We would advice, that you open a new account with us, because this one is already compromised.
Please accept our apologies for any possible inconvenience and thank you for your time!
Best regards,
Moneybookers Security
After that I made new account and asked could I get my money back now. Moneybookers answer was:
thank you for your email.
We kindly ask you to review your old account and advise us what amount exactly is missing from it .
Thank you for your cooperation.
I said that the amount was little bit under 2000 and got next answer:
Thank you for your prompt response.
After we have conducted a detailed investigation within our system and contacted all the merchants that have recieved funds from your account, we regret to inform you that there has been a communication error and despite our efforts to arrange a refund, all merchants that have receiveed funds are unable to restore the funds.
Please accept our most sincere apologies about your loss.We would like to assure that we have taken all necessary precautions to avoid such cases in the future.
You may continue to use your new account at any time and enter your new details there.
If you have any further questions please do not hesitate to contact us at any time.
Regards,
Moneybookers Security
WTF? What communication error? I think its Moneybookers fail, not mine. I cannot understand that Moneybookers can be so unsafely. Does anyone have any ideas what do I have to do next? Iam really not going to give up before I get my money back.
I got following answer:
There were unauthorized logins on your Moneybookers account. The account is currently locked and all the merchants, who received funds from it, are contacted. So we are doing everything possible for the moment.
Please send to us :
- Your valid official identification document such as your international
passport, national identity card or drivers license;
- Proof of address such as recent utility bill or bank statement;
- A handwritten declaration that you authorize a Moneybookers representative to change the primary e-mail of your account, where you will receive your new password.
We will keep you in touch
Kind regards,
Moneybookers Security
I made that they wanted and send the required documents and got following answer:
Dear Mr. Juha Markus Nikkanen,
Thank you for the documents provided!
For the fraudulent transactions made from your account was used a credit card MASTERCARD <xxxxx07941> added from the hacker. So there are no loses from your side.
We would advice, that you open a new account with us, because this one is already compromised.
Please accept our apologies for any possible inconvenience and thank you for your time!
Best regards,
Moneybookers Security
After that I made new account and asked could I get my money back now. Moneybookers answer was:
thank you for your email.
We kindly ask you to review your old account and advise us what amount exactly is missing from it .
Thank you for your cooperation.
I said that the amount was little bit under 2000 and got next answer:
Thank you for your prompt response.
After we have conducted a detailed investigation within our system and contacted all the merchants that have recieved funds from your account, we regret to inform you that there has been a communication error and despite our efforts to arrange a refund, all merchants that have receiveed funds are unable to restore the funds.
Please accept our most sincere apologies about your loss.We would like to assure that we have taken all necessary precautions to avoid such cases in the future.
You may continue to use your new account at any time and enter your new details there.
If you have any further questions please do not hesitate to contact us at any time.
Regards,
Moneybookers Security
WTF? What communication error? I think its Moneybookers fail, not mine. I cannot understand that Moneybookers can be so unsafely. Does anyone have any ideas what do I have to do next? Iam really not going to give up before I get my money back.