The way that is worded am I to assume that you closed my account before you made a proper investigation because that’s how it reads. As regards the email can you clarify when it was sent please as the only ones I have received don’t explain anything other than you don’t have access to that kind of information. You have edged along the lines of bonus abuse, betting patterns and that I MAY of breached t’s and c’s but nothing backed up in black and white to any questions I have asked. All I want to know is what I did wrong. Please feel free to print it here if you wish because as far as I am aware I have nothing to hide and if you do have a valid reason I have overlooked I will hold my hands up I am an honest guy.
Thank you for your reply.
As mentioned in the email, there was a pattern of behaviour, a possible breach of our terms, and due to this our management made the decision to close down the account.
I do not have more info about this and this kind of info is not something casinos do not tend to share as it might provoke other players to try out something similar.
As I do not have the details, I can not say exactly what you've done or not done and most certainly, we are not accusing you of anything.
''Hello, ******,
Thank you for your patience.
I am replying to you regarding your closed account. I contacted the relevant departments to solve the query.
It appears that your account is closed as a business decision after noticing a certain pattern that seemed to indicate a breach of our term and conditions.
Unfortunately, there is no possibility to reopen the closed account, as it was closed as a management decision permanently. (Term and conditions, section 13.4).
I am truly sorry about the situation, I wish there would be something we could do.
I hope you have a wonderful weekend regardless.
Kind regards,
Your Guts Casinomeister Team
Guts,
Aug 17, 2018''
I really wish that there would be a way to help you, but that is something out of my league.
Kind regards,
Your Guts Casinomeister Team.