Expired Promo !!!GUTS V2 Launch - exclusive rewards only for Casinomeister

[Guts]

Was just tongue in cheek, it actually says "Welcome to your Rewards section. Unfortunately, you don't have any available at the moment." but unless it contains goodwill/sympathy credits/spins I'm translating it the same ;-)

On the subject of screenshots tho.. attached is my promotions page.. is it supposed to be empty?

View attachment 94214

Hi TheAverageGuy,

Thank you for the screenshot. We have checked your account. Looks like a temporary error so please clear cookies &cache and then log out, back again and check if it's the same.

If so, please send us a screenshot of console information Ctrl _ Shift + I and select Console, then take a screenshot and send us via PM, please.

Fingers crossed we fix this with the cookie&cache method

Your Guts Casinomesiter Team

 

[nutnut]

So you have a launch of a "new" site which IMO is ugly and too large for the screen and incredibly buggy and slow. Book of dead would not even load for me, but that aside you have no new rewards or benefits to launch with outside casinomeister exclusive which we are all grateful for. But guts have always been tight with bonuses and nothing has changed no incentive to deposit when several other casinos offer daily deposit bonuses and spins.

 

[spoo42]

Hi @Guts

How long does verification take? Uploaded docs 2 days ago, still being processed . (These days I prefer to verify my account before depositing so I have no issues If I withdraw )

 

[Guts]

Hi @Guts

How long does verification take? Uploaded docs 2 days ago, still being processed . (These days I prefer to verify my account before depositing so I have no issues If I withdraw )

Hi spoo42,

Thanks for the message!
We have your details as you sent the PM before, so wait for a reply after we have checked your account.

Have a good one,

Your Guts Casinomesiter Team

 

[Guts]

So you have a launch of a "new" site which IMO is ugly and too large for the screen and incredibly buggy and slow. Book of dead would not even load for me, but that aside you have no new rewards or benefits to launch with outside casinomeister exclusive which we are all grateful for. But guts have always been tight with bonuses and nothing has changed no incentive to deposit when several other casinos offer daily deposit bonuses and spins.

Thanks for the feedback, NutNut. Let’s start at the beginning, We are very proud of our "New" site.


We have a new Logo, Layout, fonts, design and some awesome new features – Did you check out our new rewards section/ newsfeed for example?


Incredibly buggy and slow… ouch that one hurts as we have been extremely busy with ensuring the site is enjoyable for our players. Yes, there are some teething issues that are very natural when you have a site just 55 hours old. No matter how much testing, you always have a few small areas to address once you go live especially when the site you are replacing is over 5 years old. The response to our new site has been incredible and we are so grateful for all the direct messages and comments through this thread in particular. We spent a lot of time on our rewards environment to make sure we have everything ready to really build our exciting promotions, offers and bonuses. We have a team focused on this, but naturally right now, our immediate goal is to ensure our GUTS site is working superbly well, this our number one priority!


Please do keep the feedback coming and we’re delighted that you are all enjoying the site!
Your Guts Casinomesiter Team

 

[dionysus]

been away a few days - read 1st post about how nothing changed with docs/pw etc but get this:
[missing "ca.error.unkown_error" translation]

anyway, pm sent for super spins and will scout thread

 

[goatwack]

Well, the site does look good. If Guts were to reclaim their crown it'd be the greatest comeback since Elvis in '68

Now only to recruit a certain Dan.........................

Yeah I went there

 

[dionysus]

after 2 email password resets, got in, but opening games just gets me this:
The page you’re looking for cannot be found
what would you like to do next?

 

[snorky510238]

Just be careful not to win as you might get your account closed. Plenty of questions asked no answers given.

 

[Guts]

Hello, everyone!

The day has come for our exclusive rewards to be paid out!

The spins will be credited to all players who have sent their details later today, so don't worry if you do not have the spins yet.

We will post here, once the spins have been credited to all players.

Have an awesome week.

Kind regards,

Your Guts Casinomeister Team

 

[Steviedoo]

You’re website does not load on iPad. I’ve been trying since you said you’ve launched a new look. That red lone just goes back and forth like it’s waiting to load...

 

[Guts]

You’re website does not load on iPad. I’ve been trying since you said you’ve launched a new look. That red lone just goes back and forth like it’s waiting to load...

View attachment 94372

Hello, Steviedoo,

Thank you for contacting us.

I am sorry to hear you've trouble loading our site.

I just double tested from my end and it seems to function well.

Could you send us a PM, or if you have the GUTS to contact our customer support for help to resolve your issue?

Kind regards,

Your Guts Casinomeister Team

 

[Realitybitez]

Oh good! I was worried because there are no free spins showing at all on my account and I was soooo looking forward to those free super spins The chat lady was not very helpful either to be honest, telling me that unless it was actually on their page - no bonus offers from elsewhere were valid. But now, I see its just that they, haven't been loaded yet. Well thats a relief

Hello, everyone!

The day has come for our exclusive rewards to be paid out!

The spins will be credited to all players who have sent their details later today, so don't worry if you do not have the spins yet.

We will post here, once the spins have been credited to all players.

Have an awesome week.

Kind regards,

Your Guts Casinomeister Team

 

[NeverLucky]

Spins have been credited (at least for me...)
Got a nice win:

So thanks to @Guts and best of luck to all of you

 

[Kalarran]

Yeah got spins too Spins paid 16€ and after that few spins later with 0.2€ bet got freespins and 4 explorers. Thanks for the spins @Guts

 

[TheAddict]

Being BOD i guess its due a few dead spins then. ill just politely stand aside joining the back of the queue like a nice Brit does and let people go first.

Cheers guts!

 

[Guts]

Happy news!

The exclusive Casinomeister promotion super spins have been added to all players who sent out their details to us!

We really wish that everyone will enjoy their experience at the new, better and cooler GUTS!

Kick off the new week with the spins,

Your Guts Casinomeister Team

 

[EmilyEmma]

I have no idea how I've only just seen this; assumed I was far too late anyway but on checking I had missed the deadline by just 17 minutes . Shall refrain from depositing anywhere today as clearly my luck's not in!

 

[TheAddict]

Triggered a bonus too. Trigger also paying 4oak of the 3rd top paying symbol on the exact same line as pic above, am a low roller so was quietly screaming for the 5th to drop in lol.
Then had 3 teases during the bonus for a retrigger chance arghh!!
Hit Q symbol for the feature, but didnt even get 3oak of them once lol.
£16.40 .
Thanks again.

Edit. 1 away from a wl on doa . Whyyy.

 

[Guts]

I have no idea how I've only just seen this; assumed I was far too late anyway but on checking I had missed the deadline by just 17 minutes . Shall refrain from depositing anywhere today as clearly my luck's not in!

Good morning EmilyEmma,

Thank you for the message.
I think that everyone's in the forum would agree that you deserve some spins as you were just a little bit late and posted here.
(the beauty of exceptional Casinomeister promos we guess)
But only today as we are crediting the spins

Please send us your username and we will check what we can do.

Your Guts Casinomesiter Team

 

[spoo42]

Ooh gonna try mine once I'm back home and deposited too. (I'll only be disappointed when the spins give me nothing and I have some backup play

 

[EmilyEmma]

Good morning EmilyEmma,

Thank you for the message.
I think that everyone's in the forum would agree that you deserve some spins as you were just a little bit late and posted here.
(the beauty of exceptional Casinomeister promos we guess)
But only today as we are crediting the spins

Please send us your username and we will check what we can do.

Your Guts Casinomesiter Team

Thank you so much, I have sent you a private message. Apologies for my tardiness!

 

[spoo42]

Well , played my 15 spins (thanks again for them!) - 12 dead spins and 3 giving me a total of 80p

Got 10 fs on rise of olympus too (assuming first deposit bonus related?) - won 8p. woohoo

Boosted my deposit a little bit though.

 

[Supababe]

Thanks a lot for this kind promo Guts.

My first experience of the new site last week was that is was nice and simple to understand and navigate but the site was very slow to respond to screen presses.

Your hard work has paid off though. Today it was sooo fast and responsive...

Just one issue to complain about... free spins on BOD? Really? It hates me lol.

The anticipation of reading other members wins.... and off I go.

I don’t set high or unrealistic expectations for myself..based on £6 worth of spins, giving about 90%, i would be happy with a fiver to take away to play with....

Yes BOD was on true form lol




Now what to do with my 0.80 lol x

Thanks again

 

[spoo42]

Now what to do with my 0.80 lol x

Thanks again

Same as me! lol 12 dead spins and 3 giving a total of 80p lol

 

[snorky510238]

I am so glad everyone is having such a great time and the Guts team are bending over backwards to help everyone. Pity they weren’t as forthcoming with help and answers with my account closure. As they can’t provide me with a valid reason in black and white I will assume it’s because after a years play I won about £300. They said it was a business decision so online gambling doesn’t work both ways at least not here.

 

[pinnit2014]

3 days to verify my new card...had it done in 30 minutes with some other sites (and that includes ID and address verification). Give benefit of doubt as over weekend but pretty slow compared to some of the others on the same brand.

 

[helenakp]

I played mine 15 free spins...cant believe this game hates my Guts won only 0.20 cents

 

[Supababe]

I played mine 15 free spins...cant believe this game hates my Guts won only 0.20 cents

Wow. I thought it didn’t like me with 0.80!

 

[helenakp]

Wow. I thought it didn’t like me with 0.80!

I guess we are alike,even if they give us 100 free spins i doubt we would won something...i never liked BOD

 

[goatwack]

I am so glad everyone is having such a great time and the Guts team are bending over backwards to help everyone. Pity they weren’t as forthcoming with help and answers with my account closure. As they can’t provide me with a valid reason in black and white I will assume it’s because after a years play I won about £300. They said it was a business decision so online gambling doesn’t work both ways at least not here.

So they still haven't told you why they just chose to close your account? How long have you been asking now?

 

[Guts]

I am so glad everyone is having such a great time and the Guts team are bending over backwards to help everyone. Pity they weren’t as forthcoming with help and answers with my account closure. As they can’t provide me with a valid reason in black and white I will assume it’s because after a years play I won about £300. They said it was a business decision so online gambling doesn’t work both ways at least not here.

Hello, snorky510238

Thank you for your kind words.

We've made a proper investigation regarding your closed account and we replied to you accordingly with reasoning to your inbox.

You are free to share the response from us, as it is about your account.

Kind regards,

Your Guts Casinomeister Team

 

[snorky510238]

Hello, snorky510238

Thank you for your kind words.

We've made a proper investigation regarding your closed account and we replied to you accordingly with reasoning to your inbox.

You are free to share the response from us, as it is about your account.

Kind regards,

Your Guts Casinomeister Team

The way that is worded am I to assume that you closed my account before you made a proper investigation because that’s how it reads. As regards the email can you clarify when it was sent please as the only ones I have received don’t explain anything other than you don’t have access to that kind of information. You have edged along the lines of bonus abuse, betting patterns and that I MAY of breached t’s and c’s but nothing backed up in black and white to any questions I have asked. All I want to know is what I did wrong. Please feel free to print it here if you wish because as far as I am aware I have nothing to hide and if you do have a valid reason I have overlooked I will hold my hands up I am an honest guy.

 

[snorky510238]

So they still haven't told you why they just chose to close your account? How long have you been asking now?

2 weeks since I first asked.

 

[Guts]

The way that is worded am I to assume that you closed my account before you made a proper investigation because that’s how it reads. As regards the email can you clarify when it was sent please as the only ones I have received don’t explain anything other than you don’t have access to that kind of information. You have edged along the lines of bonus abuse, betting patterns and that I MAY of breached t’s and c’s but nothing backed up in black and white to any questions I have asked. All I want to know is what I did wrong. Please feel free to print it here if you wish because as far as I am aware I have nothing to hide and if you do have a valid reason I have overlooked I will hold my hands up I am an honest guy.

Thank you for your reply.

As mentioned in the email, there was a pattern of behaviour, a possible breach of our terms, and due to this our management made the decision to close down the account.

I do not have more info about this and this kind of info is not something casinos do not tend to share as it might provoke other players to try out something similar.

As I do not have the details, I can not say exactly what you've done or not done and most certainly, we are not accusing you of anything.

''Hello, ******,

Thank you for your patience.

I am replying to you regarding your closed account. I contacted the relevant departments to solve the query.

It appears that your account is closed as a business decision after noticing a certain pattern that seemed to indicate a breach of our term and conditions.

Unfortunately, there is no possibility to reopen the closed account, as it was closed as a management decision permanently. (Term and conditions, section 13.4).

I am truly sorry about the situation, I wish there would be something we could do.

I hope you have a wonderful weekend regardless.

Kind regards,

Your Guts Casinomeister Team

Guts, Aug 17, 2018''


I really wish that there would be a way to help you, but that is something out of my league.

Kind regards,

Your Guts Casinomeister Team.

 

[snorky510238]

There you have it folks the most in-depth explanation ever as to why my account was closed.

 

[pinnit2014]

They heard about ur Bonanza exploits Snorky and didn’t want to take the chance you’d liquidate them with all those D plus 5s

 

[goatwack]

I suppose pattern of behaviour is quite broad. Mine involves betting at one stake size throughout a session.

Or depositing and losing.... that's another

 

[pinnit2014]

Mine is :log in, deposit funds, insufficient funds please contact your bank, log out.

Daily

 

[snorky510238]

They heard about ur Bonanza exploits Snorky and didn’t want to take the chance you’d liquidate them with all those D plus 5s

There goes another rib. It’s so long since I seen +5. I don’t want to keep on about it. To be fair I liked playing at Guts and had it in my top 10 to play at but the whole thing is a complete fiasco. They are accusing me but they are not accusing me.I may or may not of done this and that. I am afraid when you are found guilty and sentenced the evidence is supposed to be overwhelming and the Judge definitely gets to hear it. I just found the way it was dealt with so unprofessional.

 

[Jono777]

Mine is :log in, deposit funds, insufficient funds please contact your bank, log out.

Daily

Think yourself lucky sir....

Mine is open browser, "No internet connection, Please contact your provider"

Next week, will be no electricity

 

[pinnit2014]

Id just send them a forwarding address of BTGs Sydney offices if they’re looking for the money

 

[spoo42]

I have a question @Guts

I deposited today and got a Friday reward of 10 free spins on 'turn it up' (of which i won 2p!).

Selected the reward and game opens, you have free spins do you want to use them.. yeah sure. It then goes on automatic and starts flying through them with no way of stopping it!! Ive never
played the slot before so wanted to check out rules and pay etc but by the time id opened it up all the spins were done seconds later! I know it was only 10 fs but the option to take my time
would have been nice.

Is there any way of stopping slots from doing that? (that have this auto free spins thing). I know a lot dont auto play spins - but ive seen one do it before (that i can't remember).. and it just
winds me up something rotten cause i want to play them at my own speed! lol

 

[NeverLucky]

I have a question @Guts

I deposited today and got a Friday reward of 10 free spins on 'turn it up' (of which i won 2p!).

Selected the reward and game opens, you have free spins do you want to use them.. yeah sure. It then goes on automatic and starts flying through them with no way of stopping it!! Ive never
played the slot before so wanted to check out rules and pay etc but by the time id opened it up all the spins were done seconds later! I know it was only 10 fs but the option to take my time
would have been nice.

Is there any way of stopping slots from doing that? (that have this auto free spins thing). I know a lot dont auto play spins - but ive seen one do it before (that i can't remember).. and it just
winds me up something rotten cause i want to play them at my own speed! lol

Think thats the case for all Push Gaming free spins

 

[spoo42]

Ahh right. thats fine then I was just amused i barely got to see anything happen! lol by the time the slot was open it had ran through them quicker than i could work out what
was happening

 

[dionysus]

free super spins at GUTS - didnt even notice, just happened to login
got $199 off them
there's my day sorted

 

[TheAddict]

free super spins at GUTS - didnt even notice, just happened to login
got $199 off them
there's my day sorted

Got a text saying i won free spins from olympias promo that i didnt know id even participated in. Something ridiculous like 150 spins at 20p.
Managed quite well and after a few hours went to make a wd but for some reason am being asked to verify my account, which was verified already, so yeah, needing a new bank statement i dedided it would be a good idea to punt all through the night until now, knowing full well the bank closes at 1pm today.

 

[TheAverageGuy]

I came, I saw, I spun, I cried..

It was an honour just being nominated.

;-P

 

[refre]

Good morning dpp00,

Thanks for the message / wishes!

I contacted the casino team and they explained that at the moment we don't have that, but if we get lots of feedback that a lot of players miss this feature, we can think of a future improvement.
They are thinking of more things to add as we go further

Regarding skrill, this method has been excluded from the welcome offer however not from all offers. The best thing would be to check T&Cs before depositing!

Thanks for the feedback, added to the improvement list.

Have a good one,

Your Guts Casinomesiter Team

How can I know if Skrill is excluded from a specific offer? I had two match bonus offers and Skrill was not mentioned in the specific terms. However, both had links to the general bonus terms where this clause is listed.
I did ask support and I was told Skrill, Neteller and Paysafe is not valid with ANY offer. Thanks.

 

[refre]

About the promo e-mail you just sent 'Treasure hunt – win 100 mega spins' (

You do not have permission to view link Log in or register now.

)
Was this activated last night? ('Treasure Hunt runs from 00:01 (CEST) on 03/09/2018 until 23:59 (CEST) on Sunday 30/09/2018.').
If so, it seems a bit pointless to send this to your players now and have them all looking for free spins.
The 3 sets of free spins were probably claimed 2 seconds past midnight.