Guts - ID again?

[snotter999]

Fully verified at Slotsmillion but asked for documents today cos of a new withdrawal.
Was instructed to load them on site in their lobby but no can do as cos i am verified there is no option.
Sent them all docs they should need via email anyways but a little annoyed.
Still ya gotta do what ya gotta do to get ya money!

 

[pinnit2014]

That's a pretty non-descript response from the Guts rep, saying nothing other than being a holding response.

Either doesn't know what the problem is, doesn't care or doesn't want to say.

At this rate there will not be a backlog at Gut's because no one will be playing there.

 

[rosie@guts]

it should be - have you been told that since i said it was fixed? Please PM me the details so I can investigate.

Rosie

Your activity or the problems?
Why are people still saying support can't access old documents when you said that problem had been fixed and all staff were aware of it?

 

[rosie@guts]

Hi,

yep, it is a holding response - as we are almost ready to go. Figured it was better to communicate that there was a solution coming rather than not say anything.

I did give a deadline though!

Rosie

That's a pretty non-descript response from the Guts rep, saying nothing other than being a holding response.

Either doesn't know what the problem is, doesn't care or doesn't want to say.

At this rate there will not be a backlog at Gut's because no one will be playing there.

 

[colinsunderland]

She was also told that yes ok, we had your doc's before but we cannot retrieve them from our old system ?? - What old system is that then, she KYC'ed on both EM and IGC?

Really not good, not good at all.

it should be - have you been told that since i said it was fixed? Please PM me the details so I can investigate.

Rosie

Its a shame you haven't read the thread before replying really isn't it?

 

[andym]

No she doesn't :-(

So coming back to my original "request":
im really wondering when GUTS will be "re-rated" here?

Its such a shame for that casino as it was so enjoyable a couple of years ago.

 

[rosie@guts]

yes - I missed it, apologies. This is precisely what we will fix going forward.

I'm not sure why she was told that as it shouldn't happen anymore. I will talk to those involved and find out.

Rosie

 

[miksaxxx]

No she doesn't :-(

So coming back to my original "request":
im really wondering when GUTS will be "re-rated" here?

Its such a shame for that casino as it was so enjoyable a couple of years ago.

They have been re-rated yesterday to 8.7 points.. And there are reasons in casinomeister uptaded review.

 

[andym]

i see.
still too high but anyway its a good start

 

[Guts]

I'll "watch this space" with baited breath.

FWIW, although a very small insignificance to Guts themselves, yesterday was the first time I did not deposit for the Monday double deal in YEARS!

Unlikely maybe but if others have similar thoughts......

Hoping my once favourite site can turn this around so its a 'one off' - please

Hi Jono777,

It is sad to read how disappointed you are with our Guts casino, we are focused on making sure loyal players like yourself regain confidence in us again. Would it be possible to give us your Guts Username or registered email address please?

Regards
Your Guts Casinomeister team

 

[Jono777]

Hi Jono777,

It is sad to read how disappointed you are with our Guts casino, we are focused on making sure loyal players like yourself regain confidence in us again. Would it be possible to give us your Guts Username or registered email address please?

Regards
Your Guts Casinomeister team

Hey there...

I have sent these details as requested via private message.

Kind regards

Jon

 

[Guts]

Hey there...

I have sent these details as requested via private message.

Kind regards

Jon

Thanks Jon.

We have responded.

Regards
Your Guts Casinomeister Team

 

[DreamRJ]

Thanks Jon.

We have responded.

Regards
Your Guts Casinomeister Team

But Yet I go ignored. Seriously. Still Rosie Ignored my PM I sent her. Just clearly unacceptable.

 

[Jono777]

But Yet I go ignored. Seriously. Still Rosie Ignored my PM I sent her. Just clearly unacceptable.

Morning mate

Have you posted in their new Guts casinomeister team thread, just a though you may get noticed there more buddy

Edit: I see you have already Dream, ignore me lol

 

[Steviedoo]

But Yet I go ignored. Seriously. Still Rosie Ignored my PM I sent her. Just clearly unacceptable.

Why are you sending pms to Rosie....I don't think you will get an answer....send msg to guts team....

 

[DreamRJ]

Why are you sending pms to Rosie....I don't think you will get an answer....send msg to guts team....

I sent them to Rosie 3 weeks ago.

Because she was the rep then. Only Guts account was created on the 24th. Simple

 

[Steviedoo]

I sent them to Rosie 3 weeks ago.

Because she was the rep then. Only Guts account was created on the 24th. Simple

Then my question should have been why are you still waiting for a response from Rosie....there's a new team.

 

[DreamRJ]

Then my question should have been why are you still waiting for a response from Rosie....there's a new team.

And if you saw, I already have tried getting Guts to respond and they did in the other thread.

So now i wait for them to come online today at 9am for them to reply to my new PM to the new Guts account.

I am still totally annoyed at how long it has taken. It is just unacceptable.

Guts account totally ignored all my posts I made, didn't even bother to go through all the posts and reply to them all in this thread. Which they stated they would check all the threads and posts. Which obviously they didn't.

 

[Steviedoo]

And if you saw, I already have tried getting Guts to respond and they did in the other thread.

So now i wait for them to come online today at 9am for them to reply to my new PM to the new Guts account.

I am still totally annoyed at how long it has taken. It is just unacceptable.

Guts account totally ignored all my posts I made, didn't even bother to go through all the posts and reply to them all in this thread. Which they stated they would check all the threads and posts. Which obviously they didn't.

Well you can respond with your wallet...I have. Don't play there anymore....my withdrawal was reversible for 6 days...After I sent documents more than once...

 

[klauskunterbunt]

Hi,

this time it is me. I was verified and now, after a withdraw, i have to verify again. Mailed ID, Address Verification and Banking statement.
I paid with a Paysafe card(mailed a copy too) but this seems not to be enough for GUTS KYC. They requested a Neteller and after sending this, requested a PayPal screenshot. As a German, i
can not use PayPal at GUTS and i deposited with Paysafe?
Can someone explain this behaviour?

 

[Playford7]

Hi,

this time it is me. I was verified and now, after a withdraw, i have to verify again. Sended ID, Address Verification and Banking statement.
I paid with a paysafe card(sended a copy too) but this seems not to be enough for GUTS KYC. They requested a neteller and after sending this this, a paypal screenshot. As a german, i
can not use paypal at GUTS and i deposited with paysafe?
Can someone explain this behavior?

aha, basic KYC.