It's the wife's turn to be jerked around now.
Join date: - Dunno but a long time ago, back when Casino Ben was at the Helm!
KYC sorted: - When she joined.
Deposit frequency (IE: Loyalty) at LEAST once per week from join date to present day!!!
Withdrawals: - Yep here and there throughout her casino membership
Current status, nearly 48 hours since requesting a poxy £100 withdrawal, doc's sent AGAIN early yesterday, BS upon top of BS from live help. "Down time, back log", you know the usual crap.
Totally understand if it was a newly registered account and no urgency despite her loyalty (in fact we've both thrown loads their way over the years, never huge deposits but bloody regular and loyal)
Simply not good enough and pretty much enough to put me off them for a good while until their house is in order and I start reading some 'positives' on here ...if that day ever comes