Guts casino

[CakeKing]

If your from the following Countries:

4.2. For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions, including the United States of America, France, Belgium, Spain, Turkey, Hong Kong, Afghanistan, Ethiopia, Iran, Iraq, Jordan, Kuwait, Pakistan, Syria, Nigeria and Yemen or other restricted jurisdictions as communicated by guts.com from time to time. Players from the restricted jurisdictions are welcome to play using a demo/fun mode. In the event that players originating from any of the restricted jurisdictions are not automatically blocked by the software and/or use any means to bypass the imposed restrictions all wagering activity (including bonuses, if any) will be considered null, void and depending on the purchase method used by the players guts.com reserves the right to charge fees in order to cover for any payment processing services used by the players.

They should remove the Countries off the sign up list as fast as possible in my opinion.

 

[Balthazar]

Well, I did revisit today, logged in fine, but Visa deposit page just kept loading with a gray circle arrow endlessly.

Confirmed. Cannot deposit anymore... the page won't load.

 

[gloria460]

I didn't have to bypass anything and don't even know how to do that. I just signed up as usual like I would do at any casino. I guess Ben will have to let the IT guys fix this to or maybe they have and alternate site for usa players and it got mixed in with the uk site...don't know as I wanted to see what all the fuss was about.

 

[CasinoBen]

Well, I did revisit today, logged in fine, but Visa deposit page just kept loading with a gray circle arrow endlessly.

I've blown my wad, I guess I'll wait longer.

Hi Jasminebed,

It seems that everything is working now, and I will investigate further to make sure this does not happen again.

Thanks,

Ben

 

[CasinoBen]

I didn't have to bypass anything and don't even know how to do that. I just signed up as usual like I would do at any casino. I guess Ben will have to let the IT guys fix this to or maybe they have and alternate site for usa players and it got mixed in with the uk site...don't know as I wanted to see what all the fuss was about.

Hi Gloria,

No, sorry we will not have a US site. I thought it was enough that the restricted sites were mentioned in the terms but no realize that makes it probably even more confusing so I have requested to IT to have the countries listed removed from the registration form. Sorry about that.

Ben

 

[bdbro]

it seems that the problem has not been solved as i am getting error messages when trying to play mermaid millions and girls w guns.

is anybody else having such problems?

Hi Jasminebed,

It seems that everything is working now, and I will investigate further to make sure this does not happen again.

Thanks,

Ben

 

[KINGLEE]

Ben i want to be clear. I originate from the UK but live in and work in Dubai. If i play and win am i going to lose my winnings because im playing from Dubai. I use a VPN for every site i play and never had issues. I want to check here for sure.

 

[Nifty29]

If your from the following Countries:

4.2. For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions, including the United States of America, France, Belgium, Spain, Turkey, Hong Kong, Afghanistan, Ethiopia, Iran, Iraq, Jordan, Kuwait, Pakistan, Syria, Nigeria and Yemen or other restricted jurisdictions as communicated by guts.com from time to time. Players from the restricted jurisdictions are welcome to play using a demo/fun mode. In the event that players originating from any of the restricted jurisdictions are not automatically blocked by the software and/or use any means to bypass the imposed restrictions all wagering activity (including bonuses, if any) will be considered null, void and depending on the purchase method used by the players guts.com reserves the right to charge fees in order to cover for any payment processing services used by the players.

They should remove the Countries off the sign up list as fast as possible in my opinion.

Ben i want to be clear. I originate from the UK but live in and work in Dubai. If i play and win am i going to lose my winnings because im playing from Dubai. I use a VPN for every site i play and never had issues. I want to check here for sure.

Seems pretty clear to me.

Why do you use a VPN? To make it appear like you're playing from the UK? I would advise extreme caution if this is the case....I've seen people lose winnings doing exactly the same thing.

 

[Nifty29]

Well, I did revisit today, logged in fine, but Visa deposit page just kept loading with a gray circle arrow endlessly.

I've blown my wad, I guess I'll wait longer.

Same thing here with Neteller.

I'm off to play somewhere else. Sorry Ben

 

[KINGLEE]

Seems pretty clear to me.

Why do you use a VPN? To make it appear like you're playing from the UK? I would advise extreme caution if this is the case....I've seen people lose winnings doing exactly the same thing.

It's 100% NOT CLEAR to me Nifty hence confirming with Ben As all websites i currently play, when security lock my account and have asked "why are your registration details saying UK but your IP address is different than registration please explain". I reply with "I am currently living in Dubai playing in Dubai using a VPN", security then tell me thank you a note has been applied to your account. So lots of these casino allow it. So Ben once again can you let me know please.

 

[bdbro]

solved

problem i was facing has been solved
thanks Ben

it seems that the problem has not been solved as i am getting error messages when trying to play mermaid millions and girls w guns.

is anybody else having such problems?

 

[manuels58]

I signed up yesterday.

Like the layout and user-friendly design of Guts.com... will make my 1st deposit very soon.

Never had any experience with Nordicbet because they don't offer the welcome bonus to Portuguese players... hope I enjoy Guts.

Wish you success Ben!

 

[CasinoBen]

Ben i want to be clear. I originate from the UK but live in and work in Dubai. If i play and win am i going to lose my winnings because im playing from Dubai. I use a VPN for every site i play and never had issues. I want to check here for sure.

Hi Kinglee,

We do not restrict players from Dubai but I will check with the finance department to be sure.

Can you please PM me your username so I can update you rather than posting on the forum.

Thanks,

Ben

 

[CasinoBen]

Same thing here with Neteller.

I'm off to play somewhere else. Sorry Ben

I am sorry that you had this issue. We have been looking into it all day as we can't replicate the problem which makes it more difficult to solve and the servers are not showing any time out issues. Hopefully the gremlin raises its head soon so we can take care of it.

Thanks,

Ben

 

[suomikala87]

Had a go with 100€ + 100% bonus earlier and I had a good few hours of fun with only one disconnect (used chrome). Love the design of the website and the variety of games available. You can also sort the games by software which came in handy with games from six different providers available. I deposited with skrill and the money + bonus was immediately in my account. Didn't have a chance to try and cashout but I'll definetely be back to try their cashout times also (with lady luck willing ). If I had to suggest something I'd say it would be great to see either Cleopatra II (or clone Bitten) available to play.

 

[CasinoBen]

Had a go with 100€ + 100% bonus earlier and I had a good few hours of fun with only one disconnect (used chrome). Love the design of the website and the variety of games available. You can also sort the games by software which came in handy with games from six different providers available. I deposited with skrill and the money + bonus was immediately in my account. Didn't have a chance to try and cashout but I'll definetely be back to try their cashout times also (with lady luck willing ). If I had to suggest something I'd say it would be great to see either Cleopatra II (or clone Bitten) available to play.

Hi,

I hope next time you get to experience the withdrawal speeds .

Thank you for the comments and the feedback. I don't have either of those 2 IGT games in my database but will make a call tomorrow. Which game would you prefer if I could only get one of them?

Thanks,

Ben

 

[psmith2020]

Hi,

I hope next time you get to experience the withdrawal speeds .

Thank you for the comments and the feedback. I don't have either of those 2 IGT games in my database but will make a call tomorrow. Which game would you prefer if I could only get one of them?

Thanks,

Ben

i am thinking of giving this site a go but not as a mega high roller what type of i,d do you need to make a withdrawl

 

[CasinoBen]

i am thinking of giving this site a go but not as a mega high roller what type of i,d do you need to make a withdrawl

Hi Psmith,

We require the standard documentation and you can pre verify if you want to when you create the account. Here are that details:
Kindly send the copies of the required documents listed below to [email protected]:

- Proof of ID (copy of your passport, ID card or driving license);
- Proof of address (recent utility bill, not older than 3 months);
- Proof of payment – subject to the deposit method used (copy of the credit card used, screen shot of e-wallet or recent bank statement).

Please let me know if you have any questions.

Ben

 

[aceking123]

made a withdrawal today paid within the hour good stuff i like that ,no connections problems had to load neteller withdrawal page twice due to missing continue button not being there

 

[psmith2020]

Hi Psmith,

We require the standard documentation and you can pre verify if you want to when you create the account. Here are that details:
Kindly send the copies of the required documents listed below to [email protected]:

- Proof of ID (copy of your passport, ID card or driving license);
- Proof of address (recent utility bill, not older than 3 months);
- Proof of payment – subject to the deposit method used (copy of the credit card used, screen shot of e-wallet or recent bank statement).

Please let me know if you have any questions.

Ben

visa electron card with a sigature a copy statement to go with it goverment letters thats all i got i have never had a passport nor any i.d cards or driving license

is they anything acceptable got plenty of old letters

 

[suomikala87]

Hi,

I hope next time you get to experience the withdrawal speeds .

Thank you for the comments and the feedback. I don't have either of those 2 IGT games in my database but will make a call tomorrow. Which game would you prefer if I could only get one of them?

Thanks,

Ben

I'd prefer Bitten and I reckon it would attract more players with the vampire theme being very popular with the help of Twilight and such

 

[CasinoBen]

visa electron card with a sigature a copy statement to go with it goverment letters thats all i got i have never had a passport nor any i.d cards or driving license

is they anything acceptable got plenty of old letters

Hi,

I will need to ask, but probably will not be back with you until tomorrow as we would be fine with this but I need to check with the regulatory people as they are the ones that set the rules on this. Of course the ID is the only thing that you are missing, do you have like a council receipt or something like that?

Out of interest as this has come up many times before, especially with people from the UK verifying accounts as it seems that photo ID is not mandatory there, what do you use to open bank accounts and everything? I mean when I lived in the states you needed the social security number and something with a picture, and in Malta you can't rent a DVD without the Maltese ID.

Cheers,

Ben

 

[psmith2020]

Hi,

I will need to ask, but probably will not be back with you until tomorrow as we would be fine with this but I need to check with the regulatory people as they are the ones that set the rules on this. Of course the ID is the only thing that you are missing, do you have like a council receipt or something like that?

Out of interest as this has come up many times before, especially with people from the UK verifying accounts as it seems that photo ID is not mandatory there, what do you use to open bank accounts and everything? I mean when I lived in the states you needed the social security number and something with a picture, and in Malta you can't rent a DVD without the Maltese ID.

Cheers,

Ben

nope i live with family at the moment i dont have any bills no contract phones and so on i open up a bank account with something from the goverment thats it

 

[CasinoBen]

nope i live with family at the moment i dont have any bills no contract phones and so on i open up a bank account with something from the goverment thats it

OK, what was that something from the Government, perhaps I can suggest that to the security people.

 

[psmith2020]

OK, what was that something from the Government, perhaps I can suggest that to the security people.

proof of benifits

its got national insurance number on

 

[Balthazar]

Casino in unplayable right now. I keep getting these after a few spins on every game.

 

[CasinoBen]

Casino in unplayable right now. I keep getting these after a few spins on every game.

Hi,

I tested the casino and it seems fine. Was the issue on all games or just Netent games?

Thanks for your help,

Ben

 

[Balthazar]

Hi,

I tested the casino and it seems fine. Was the issue on all games or just Netent games?

Thanks for your help,

Ben

NetEnt games. I was able to play later but 5 min ago I got logged out in the middle of an IR spin and it automatically switched to free money. Not cool. I'm going to test the withdrawal time now.

 

[dunover]

NetEnt games. I was able to play later but 5 min ago I got logged out in the middle of an IR spin and it automatically switched to free money. Not cool. I'm going to test the withdrawal time now.

That happened once to me, on Cleopatra. Weird. The problems seem to occur (slow spins, game not responding etc) during the night UK time, between midnight and about 4am. I noticed that Friday night and Sunday night.

 

[Nifty29]

That happened once to me, on Cleopatra. Weird. The problems seem to occur (slow spins, game not responding etc) during the night UK time, between midnight and about 4am. I noticed that Friday night and Sunday night.

Well I'm afraid my patience is at an end.

Just managed to make my second deposit at last......

...and the first 2 games I loaded took nearly 5 mins to load, and then the first spin just kept going and going and going.

Now, the 3rd one says "not enough balance" even though I just deposited! (after waiting 5 mins again).

Ben...you're great mate....but this is really poor, and obviously not your fault. It really needs attention, and the sheriff games seem to be the worst culprits.

 

[Nifty29]

There's more.

I finally get a 3D slot to load....and I see it is in POUNDS (or EUROS..??)....not USD like the other games. I can live with that...but it doesn't SAY that anywhere on the game

I hit the bonus round after adjusting my bet....and I got a " bonus loading" screen which took at least a minute to start the bonus.

*Grrrrr*

 

[Tirilej]

There's more.

I finally get a 3D slot to load....and I see it is in POUNDS (or EUROS..??)....not USD like the other games. I can live with that...but it doesn't SAY that anywhere on the game

I hit the bonus round after adjusting my bet....and I got a " bonus loading" screen which took at least a minute to start the bonus.

*Grrrrr*

It seems like you guys are having a great time in this new casino.
I just want you to know that I appreciate all the work you are doing to find all bugs and are testing everything now.

That way it will be in a perfect shape when I sign up.......................................................................later

 

[rainmaker]

Well I'm afraid my patience is at an end.

Just managed to make my second deposit at last......

...and the first 2 games I loaded took nearly 5 mins to load, and then the first spin just kept going and going and going.

Now, the 3rd one says "not enough balance" even though I just deposited! (after waiting 5 mins again).

Ben...you're great mate....but this is really poor, and obviously not your fault. It really needs attention, and the sheriff games seem to be the worst culprits.

I tried to open a lot of different games in real mode now, including 4 Sheriff Games (Piggy Bank, Beauty and the Nerd, Midnight Rush and Spartania) without any problems. Normal loading speed here

 

[Nifty29]

@Ben

Thankyou so much for looking after me just now. I was not expecting it at all, but it was very kind

I've just opened a netent game....no problem at all.

I'm going to try a MGS game now.

 

[incrediblestuff]

It seems like you guys are having a great time in this new casino.
I just want you to know that I appreciate all the work you are doing to find all bugs and are testing everything now.

That way it will be in a perfect shape when I sign up.......................................................................later

 

[Nifty29]

OK.

Changed browser from Chrome to IE7 and got a sheriff game working albeit slowly.

 

[dunover]

I'm beginning to think the games on Guts for some reason are overloading our processors which get warm and then slow down with continued play. If you have issues like I did last night, I had to turn my laptop off for 10minutes, and when I went back the problem stopped - for a little while. I changed my settings from power saving to high-performance to increase my fan speed and that seemed to help. And I have a new high-spec laptop with 2.1ghz!

P.S. I just notice Nifty say he has the worst trouble with Sheriff. These are the HD/3D games I believe? That may explain the paragraph above, because these are really graphic-heavy games and the most likely to slow most PC's down especially if the player has a less than superfast broadband speed.

 

[De Beuker]

It seems like you guys are having a great time in this new casino.
I just want you to know that I appreciate all the work you are doing to find all bugs and are testing everything now.

That way it will be in a perfect shape when I sign up.......................................................................later

And I will fill up DOA for you so you can hit 5 wilds again on your very first freespinround, ok?

 

[Tirilej]

And I will fill up DOA for you so you can hit 5 wilds again on your very first freespinround, ok?

I look forward to that so thank you for the offer

If that will not happen I promise to hold you personal responsible.
Don't forget I know where your shoes live...and all those huge spiders

 

[Balthazar]

There's more.

I finally get a 3D slot to load....and I see it is in POUNDS (or EUROS..??)....not USD like the other games. I can live with that...but it doesn't SAY that anywhere on the game

I hit the bonus round after adjusting my bet....and I got a " bonus loading" screen which took at least a minute to start the bonus.

*Grrrrr*

Oh! That's why I had $50 less in my balance when loading the 3D games yesterday! I was wondering what was going on. I feel bad for Ben right now, not that I mind Beta Testing, but it's clear now that they weren't ready to launch just yet.

 

[dunover]

Oh! That's why I had $50 less in my balance when loading the 3D games yesterday! I was wondering what was going on. I feel bad for Ben right now, not that I mind Beta Testing, but it's clear now that they weren't ready to launch just yet.

The thing is you can only test so far before going 'live'. There will be various permutations of browsers, Internet speeds and computers which may or may not have issues with the software plus problems which become apparent with the varying amount of players online at any one time. I doubt any casino gets it right first time, and had we joined a month down the line and not right at the start we may not be having these discussions. The IT people can only fine tune with experience rather than being predictive. I have been frothing with frustration, but the most important thing to me is the integrity of the place.

 

[JGslots]

Am I right in thinking that they do not accept deposits/withdrawals from debit cards? also there is a 2.50Euro fee for credit cards?

 

[dunover]

Am I right in thinking that they do not accept deposits/withdrawals from debit cards? also there is a 2.50Euro fee for credit cards?

Yes, you can deposit with a VISA debit card and w/d to it from what I saw. Yes there is a 2.50 charge in Euros. I w/d 1900 last night so had to pay the charge TWICE because there was a limit of 1700 for my transaction, so I had to pay once for 1700 and once for the 200 too.

 

[JGslots]

I have just bitten the bullet and have setup an E-Wallet, the transcation failed at Guts, no doubt the bank blocked it as usual lol.

 

[hoff1985]

Had my first cashout to Skrill... Took less then 2 hours. Great!!

Cheers

 

[dionysus]

Want to give them a 2nd go, but considering my last headache, gonna wait for docs to get approved first - hopefully theyll get back shortyly

 

[dionysus]

well, unfortunately, just hanging and hanging in live chat....says 1st in queue, wait one minute, and noone picked out
not enough support on live chat I guess
another time

 

[Nifty29]

Want to give them a 2nd go, but considering my last headache, gonna wait for docs to get approved first - hopefully theyll get back shortyly

Did you get that other one sorted mate? It was appalling IMO.

I seriously doubt you'll have an issue with Ben on the case.

 

[dionysus]

ya, no worries about the docs IMO - same docs as was approved over in Nordic when Ben was there (same as Maximo, BetSafe, Bettson, in same group)...so I'm sure just a matter of them being reviewed..but..better safe than sorry this time

As to other, nope, still just the 'we'll review and get back'..if theyre hoping I'll whittle down 1k, theyre on glue, aint happening
sadly, IF they just did the WD, theyd be getting some back in deps and all in due time

I'm sure here though, they' ll get approved, just better to have my ducks inna row

 

[suomikala87]

Had an another go with the second sub last night. Again no problems depositing via skrill and received the bonus immediately. Opposed to my first deposit where I played 99% Netent games (no problems with those) this time I focused mainly on Microgaming's Immortal Romance.

There was a clear delay between every spin (I'd comfortably say one second and more) where the reels just spun there without coming to a halt. Now this would be annoying playing any game but with a game like IR where there is a randomly triggered feature that you can normally spot by the same pattern (the delay and spinning reels) this is just horrible. Also had three disconnects during my play which naturally made me frown a bit more (made 1500+ spins on IR) Hopefully these things will get sorted as the variety of games is a great plus for me and without MG playing smoothly I'm afraid it's going to be a deal breaker.