1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Grosvenor casino T and c's

Discussion in 'Online Casinos' started by mimi26, Nov 5, 2016.

    Nov 5, 2016
  1. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    I received an email for 100% bonus offer but the terma and conditions just takes me to a blank page, I have looked on the website and cannot see anything regarding bonuses, I may have just missed it but I cant find it

    Does anyone know what the WR are max bets and restricted games,

    I have tried to get on live chat all day but they are not answering
     
  2. Nov 5, 2016
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It would be prudent to refrain from depositing for this offer until they can be bothered to provide a minimum level of CS.

    A blank page for the terms and conditions would not comply with UK laws regarding how such terms are displayed to the consumer, but rather than get into an argument after you have won and they claim terms are violated, send this offer to the ASA pointing out how it violates the required standards (it's an advert after all, and the ASA have included internet advertising in their remit for a while). The CMA might like a copy too for information, as it's an example of the kinds of sloppy marketing and presentation of terms that leads consumers to end up potentially being treated unfairly.

    In theory, displaying a blank page for the terms and conditions might mean that a court strikes out the whole lot as at the time they were not available to the customer, which itself makes them unfair.

    An example of this is private parking companies. They make money by charging £100 for parking not in accordance with the terms, but they are losing cases they take to court where the defence can show that at the time of parking, the terms were not clearly displayed to the driver on entry, or not sufficiently lit such that they could be read by the driver entering at night.

    In this case, you would probably find there was really no 100% bonus either, and then they would try to charge you for trying to get your money back without playing. If there was a 100% bonus, it would also be on their website, which would provide an alternative route to the terms and conditions.

    This is most likely a rogue affiliate using spam, and advertising an offer that does not even exist as "click bait". This would be where the ASA comes in, as in law the casino is held responsible for any advertising contracted out to third parties, and that includes affiliates. Affiliates continue to behave like this because they are allowed to get away with it, leaving players to suffer the consequences of misleading offers by finding their is no bonus after they have put their money in, or that the offer text contradicts the terms, such as an offer that promotes Roulette as the click bait, but leads to an offer that is slots only, and where play on anything else leads to winnings being confiscated.
     
  4. Nov 5, 2016
  5. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Thanks Vinyl,

    Its a genuine email, because I have not played for a while offering me the bonus, I have emailed CS over it, I have looked through the websites terms and I just cant find anything for bonus use.

    I will refrain from depositing until I know, it is bad practice to send out an email with a blank page for t and c's
     
  6. Nov 5, 2016
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You are certain this is them and not a spammer?

    If they quote your account number, you can kill off any attempt by them to claim it was an affiliate.

    The fact that the terms cannot be reached by any means, even via the website, isn't something they should be doing under UK rules anyway. It must be possible for a customer to read the terms of an offer BEFORE they commit. It isn't good enough to have a system whereby you have to effectively pay to see the terms by depositing, nor a system where the terms cannot be reviewed in the event of a dispute after having taken up the offer.

    It is probably their keenness to keep the terms hidden from public view that has lead to this cock-up, and of course it's exposure when you can't find the terms nor the offer on the webpage after trying this as the next step after the link didn't work. They are probably using an "orphan page" to display them, but have made an error somehow in linking to it from the email. It's also a page that cannot be accessed from the site itself via navigation, although you probably can reach it by using a Google "insite" search on something like "100% bonus".
     

Share This Page