very very slow pay
I'm in the same situation, I played the 50 free spins and completed the requirement and i request a withdrawal of 100us on October 5 this month and recive this mail:
Thank you for your recent withdrawal request for the amount of $100.00. We understand that you have requested NETeller as your preferred method of payment. Although we will endeavor to transfer the funds via your preferred method, we reserve the right to refund money by way of any payment method through which you have deposited - up to the total amount you deposited - in accordance with international banking regulations.
Your transaction request code for this transaction is: 17996630CT.
I sent the documentation they asked me is this mail the day 13 oct.
Dear Marta,
Thank you for your recent withdrawal request for the amount of . As this is your first withdrawal, we do require some additional documentation. This is for your own security to ensure that any funds paid out are received by only you.
In order for us to process your request, please send us a copy of your valid photo ID (such as a valid driver’s license or passport) which shows your full name and mailing address. If your ID does not indicate the correct address, please include a copy of your bank statement or recent utility bill which shows your correct address. When sending the documents to us, please include your account username in order for us to locate your account. For best image quality and clarity, we recommend that you take digital photographs or scan the identification document. Please email the document to
support@grandreefcasino.com.
Obviously not asked me the same day or next i request the whitdrawal to delay all.
Today 20 octuber i recive this 2 mails:
Hi Marta,
Welcome to a Deeply Thrilling world of Online Entertainment !
Well done on a brilliant win!! Please be advised that the withdrawal procedure only commences from the date that all documents are received and verified. At this point in time your withdrawal is still within the standard processing period. As soon as you winnings are processed though you can be sure you will receive an email confirmation. Thank you for choosing to game with Grand Reef Casino, your number one destination for the world’s most exciting online gaming experience!!
Hi Martha,
Welcome to a Deeply Thrilling world of Online Entertainment !
Congratulations on your fantastic win at Grand Reef Casino and thank you for your email regarding your recent withdrawal concerns. Kindly be advised that there is a large volume of withdrawals currently in our processing queue which is causing a slight delay, however we are certain that your winnings will be processed within this week for you to enjoy. Your patience at this time is greatly appreciated and well done once again on your first phenomenal win, compliments of Grand Reef Casino.
I will keep updating the information if they pay me.......