Roguish Grand Reef Casino. Slow Pay, no pay.

Bower50

Dormant Account
Joined
Jun 17, 2011
Location
Canada
Besides not paying progressives in a lump sum does anyone have experience playing here.I signed up and got $25 ND with Max cash $500.I completed playthrough and cashed $500 on Mar 22.I got an email saying my ID papers were verified on Mar 23.The email said 1 - 5 days to process my withdrawal.This is Apr 3 and it is still pending.I can't get a straight answer from chat on when it will be done.Any comments will be appreciated.
 

njkola28

Dormant account
PABrogue
Joined
Jul 20, 2014
Location
Italia
Besides not paying progressives in a lump sum does anyone have experience playing here.I signed up and got $25 ND with Max cash $500.I completed playthrough and cashed $500 on Mar 22.I got an email saying my ID papers were verified on Mar 23.The email said 1 - 5 days to process my withdrawal.This is Apr 3 and it is still pending.I can't get a straight answer from chat on when it will be done.Any comments will be appreciated.

Hello,
My is from May 6 14 must be paid for 4300 euro.
All false promises and no response,
I now turn to a lawyer, I'm tired of these people who make fun of you.
I have played with many casino, have always paid all,
They do not pay Grand Reef, very bad for a player to win and not be paid.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
njkola28 had a PAB that has lapsed due to non-payment by the casino. They had promised her weekly payments, did so for a short while then stopped without explanation. Not responding. Shabby behaviour!

Tweaked the thread title to reflect the current situation.
 

njkola28

Dormant account
PABrogue
Joined
Jul 20, 2014
Location
Italia
njkola28 had a PAB that has lapsed due to non-payment by the casino. They had promised her weekly payments, did so for a short while then stopped without explanation. Not responding. Shabby behaviour!

Tweaked the thread title to reflect the current situation.

For honesty, I want to update the situation GrandReef
After two weeks of not payment 250 per week,
in the last two weeks I have received 250 Euros per week
I have to thank John Pitboss that is helping me
I hope he succeeds in such a way that the weekly payments regularly and continue until the end
Now I have yet to receive 3810 euro
Regards Max
Thank you
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Grand Reef are a shady casino imo.
I had to ask 3 times for them to close my account.
I can provide evidence of this as I still have the emails.

Grand Reef:
Closing your account is really not the way to go, especially since you have just recently signed up. We suggest that you take up the free bonus offer that is available on your account...

I can't get a straight answer from chat...
I know, that was my experience with them as well.
 

qtuyqa

Dormant account
Joined
Mar 11, 2014
Location
Serbia
pending withdrawl

i request 06.10 withdrawl on skrill 225E after i deposite 25E whit skrill and my withdrawl is still pending

EER90016402: hi

Alana: Hi Bopan, welcome to a world of thrilling gaming fun at Grand Reef Casino

Alana: How may I help you today?

EER90016402: i have withdrawl pending

Alana: one moment please..

Alana: thank you for holding

Alana: You withdrawal was requested yesterday so it is still within the standard processing time frame...

EER90016402: do u resive documents too?

Alana: We did receive the documents. It has been forwarded to finance team

EER90016402: ok what is standard time,when will i got money?On e-walet?

Alana: The standard time frame is 1-5 business days

EER90016402: ok
---------------

EER90016402: hi

.Jack.: Welcome to casino support, My Name is Jack how can I help you?

EER90016402: pending withdrawl

.Jack.: I can see your withdraw has just passed the 5 processing days which I do apologies but the finance team are still busy with your withdraw and hopefully it will be in your account by the end of the week
-------------------

Jason.J: Welcome to Grand Reef Casino support, you speaking to Jason how can I assist you today with your deep sea adventure?

EER90016402: pending withdrawl

Jason.J: Please hold while i check your account

Jason.J: Thank you for holding your withdrawal is in the final processing stage and will be processed this week
------------------
Jason.J: Welcome to Grand Reef Casino support, you speaking to Jason how can I assist you today with your deep sea adventure?

EER90016402: pending withdrawl

Jason.J: Boban as explained to you yesterday your withdrawal is in the processing queue and will be processed soon

Jason.J: You will receive your winnings by next week for the latest....

Jason.J: We do apologise for the slight delay but our finance team have had an influx of withdrawals hence the slight delay

EER90016402: u say this week

Jason.J: Boban as explained our finance team are in the final stages and once done you will get confirmation

Jason.J: There was a slight delay due to a huge influx of withdrawals and our finance team had a few delays because of that
-------------

site is Joke
 

qtuyqa

Dormant account
Joined
Mar 11, 2014
Location
Serbia
procesed time-More days

Dear xxxxx,

We hope that you’re enjoying all the thrills and excitement that Grand Reef Casino has to offer!

Congratulations on requesting a withdrawal from Grand Reef. We have processed your withdrawal request of €225.00; please make a note of your transaction code: 17998318 - this will help us deal with any unlikely queries quickly and efficiently.

If you have any queries, please contact our friendly support team who will be happy to assist, 24/7, via email or phone:

Email: [email protected]

-------------------
EER90016402: hi

Marilyn: Hello,Welcome to the Grand Reef Casino Support Desk. How may I help you?

EER90016402: i got mail that my withdrawl is procesed transaction code 17998318,but my skrill is still 0

Marilyn: when did you receive the email..

EER90016402: before 10 min

Marilyn: But the funds will reach your account soon ,it does'nt mean that if you receive an email the funds will be immediately in your account...

Marilyn: Allow us few more days

EER90016402: pending period 14 days,and now procesing period few more days.Its Skrill e-wallet faster payment options,dont know why so slow

Marilyn: It's because it's an international transfer..

EER90016402: i resive money on many casino, withdrawl on skrill in 1 secound

Marilyn: Based on that i cant give you an answer but that is the feedback that we receive from them...
 

marta

Dormant account
Joined
Oct 16, 2014
Location
chile
very very slow pay

I'm in the same situation, I played the 50 free spins and completed the requirement and i request a withdrawal of 100us on October 5 this month and recive this mail:

Thank you for your recent withdrawal request for the amount of $100.00. We understand that you have requested NETeller as your preferred method of payment. Although we will endeavor to transfer the funds via your preferred method, we reserve the right to refund money by way of any payment method through which you have deposited - up to the total amount you deposited - in accordance with international banking regulations.

Your transaction request code for this transaction is: 17996630CT.

I sent the documentation they asked me is this mail the day 13 oct.

Dear Marta,

Thank you for your recent withdrawal request for the amount of . As this is your first withdrawal, we do require some additional documentation. This is for your own security to ensure that any funds paid out are received by only you.

In order for us to process your request, please send us a copy of your valid photo ID (such as a valid driver’s license or passport) which shows your full name and mailing address. If your ID does not indicate the correct address, please include a copy of your bank statement or recent utility bill which shows your correct address. When sending the documents to us, please include your account username in order for us to locate your account. For best image quality and clarity, we recommend that you take digital photographs or scan the identification document. Please email the document to [email protected].

Obviously not asked me the same day or next i request the whitdrawal to delay all.

Today 20 octuber i recive this 2 mails:

Hi Marta,

Welcome to a Deeply Thrilling world of Online Entertainment !

Well done on a brilliant win!! Please be advised that the withdrawal procedure only commences from the date that all documents are received and verified. At this point in time your withdrawal is still within the standard processing period. As soon as you winnings are processed though you can be sure you will receive an email confirmation. Thank you for choosing to game with Grand Reef Casino, your number one destination for the world’s most exciting online gaming experience!!

Hi Martha,

Welcome to a Deeply Thrilling world of Online Entertainment !

Congratulations on your fantastic win at Grand Reef Casino and thank you for your email regarding your recent withdrawal concerns. Kindly be advised that there is a large volume of withdrawals currently in our processing queue which is causing a slight delay, however we are certain that your winnings will be processed within this week for you to enjoy. Your patience at this time is greatly appreciated and well done once again on your first phenomenal win, compliments of Grand Reef Casino.




I will keep updating the information if they pay me.......
 
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