Perhaps another thing eCogra ned to look at. The payout at Roadhouse Reels for anything but slots has to be 100%, no wagers, no payout. It would be a percentage derived by dividing zero by zero, an inteterminable number. This only serves to cast doubt on all the other figures, do they just make it up? Did they do this, but forget how "special" Roadhouse Reels is?
They are lying about it being trapped in spam, the exact same lie they told me. If you only used Roadhouse Reels, this makes you a slots only player with them, yet even this is not good enough, and you end up banned from promotions.
There is something very odd indeed going on there, perhaps this is how they really operate, lure new players in with the promise of tournaments and loyalty bonuses, but when they start asking awkward questions, such as why a tournament is advertised every month for three months, it never actually happens. My last contact with them was about a very nasty rule in the $66,000 tournament. Players in Euro and the Pound had to wager 1/Euro1 per point, whereas Dollar players had to wager only $1 per point (about 50p in UK terms). However, when it came to dishing out the prizes, they would be in dollars, and a Pound player would not get 50,000, but around $25,000.
After raising this point, I was promised someone would get back to me within an hour, this never happend, but I ended up being banned from all future TOURNAMENTS, as well as bonus promotions.
I wonder if they did not want to face the prospect of a pound player winning one of the top prizes, as this could have been highly damaging to them to have to face up to a complaint about this unfair wager/reward structure for non-dollar players.
All other ground for bonus bans can be ruled out. I am not ahead over the life of the account. I have played a large amount of slots rather than employing either of the usual "abuse" tactics. (big Blackjack bet, and hedged wagering). They cannot have identified a "discrepancy in the documents", since they have never asked for any. I am not banned from the casino itself, but I might as well be. There are better places to play without bonuses and tournaments; but after terrible runs recently at MG, I need all the help I can get from promotions.