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Grand Prive keeps sending emails.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by umberto, May 18, 2007.

    May 18, 2007
  1. umberto

    umberto Dormant account

    Is there any contact of them in the forum? They are officially spamming me. I sent them more than 5 emails. I recieved no answer and my inbox is full of their emails... Any suggestions?
     
  2. May 18, 2007
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I have the opposite problem. They stopped sending me E-mails, no idea why (they refuse to say), but I am supposedly the wrong kind of player. They have "only" made 3,600 from me and clearly I am no longer worth encouraging, yet you seem to be worth such a lot of effort from them.
    This is the worst case yet of a casino disenfranchising a regular player, but resorting to prolific spam to get ever more new players through the doors.
    Since they CAN stop sending E-mails, my case proves this, the fact they keep coming shows they are prepared to ignore your request to have them stopped because they perhaps believe you will eventually give in to the steady flow of inducements.

    They recently obtained the eCogra seal, so a complaint can be made there. They have refused to allow a rep on Casinomeister, but I believe Bryan has contacts.
     
  4. May 18, 2007
  5. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    If they are eCogra seal carriers, then please contact eCogra to solve spamming issues. I cant understand why the casino simply does not have a unsubscribe link.


    Wow. 3600 quids down the pipes and they ignore you. Usually its the other way around - spammed to death.
     
  6. May 18, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I would not have bothered with them, but they suddenly started liking the Brits and sent out those CDs with the extra special 100 PLUS the normal 100 for 100 5 times. They also advertised a monthly slots tourmanent with a live scoreboard, which was what finally got me to use the CD as intended (I have found another use for it now:D).
    Despite months of bonuses, the slots tournament was always "coming soon" in both the lobby and the newsletter. "soon" never came, and they gave up all pretence of ever running it when they had the birthday celebrations, which had the centrepiece $50,000 tournament. As soon as I made an attack on it during the second round, that's when everything went wrong, and it turned out they had changed the target list which meant I was no longer eligible. Kind of them to wait till I was down 3,600 - first playing around while waiting for the forever "soon coming" tournament, and then a wasted session due to the scoreboard breaking down for days on end.
    When "soon" finally does come, I will be banned anyway.
    They are just as likely to inflict this experience on any other new player, seems they just want rid of you after a while. I can't imagine what criteria they use for their targeting, perhaps the kind that actually bets the massive 6250 per hand their version of 50 Hand Jacks or Better allows (limit is 125 in all other MG's I know of)
    They did once offer me 25% bonus on my next deposit, max bonus 25,000:what: Perhaps they got offended when I ignored it!
     
    1 person likes this.
  8. May 20, 2007
  9. wanda5

    wanda5 Experienced Member

    Occupation:
    mom
    Location:
    lala land
    funny?

    We are having the same problem. We had not played for years after having our son (yeah the guilt is gone now :rolleyes:)and now we have only played at Roadhouse Reels. Our promos just stopped coming a few weeks ago and they keep telling us to check our spam. But something I found REALLY wierd was that if you go to the ecogra payout reports for roadhouse...even the current one says that thier poker pay outs are 96.70 & Table Games 97.87....which might seem ok BUT ROADHOUSE DOES NOT HAVE POKER OR TABLE GAMES :eek: so I gotta ask...HUH??

    Its good to be back :p
     
  10. May 21, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Perhaps another thing eCogra ned to look at. The payout at Roadhouse Reels for anything but slots has to be 100%, no wagers, no payout. It would be a percentage derived by dividing zero by zero, an inteterminable number. This only serves to cast doubt on all the other figures, do they just make it up? Did they do this, but forget how "special" Roadhouse Reels is?

    They are lying about it being trapped in spam, the exact same lie they told me. If you only used Roadhouse Reels, this makes you a slots only player with them, yet even this is not good enough, and you end up banned from promotions.
    There is something very odd indeed going on there, perhaps this is how they really operate, lure new players in with the promise of tournaments and loyalty bonuses, but when they start asking awkward questions, such as why a tournament is advertised every month for three months, it never actually happens. My last contact with them was about a very nasty rule in the $66,000 tournament. Players in Euro and the Pound had to wager 1/Euro1 per point, whereas Dollar players had to wager only $1 per point (about 50p in UK terms). However, when it came to dishing out the prizes, they would be in dollars, and a Pound player would not get 50,000, but around $25,000.
    After raising this point, I was promised someone would get back to me within an hour, this never happend, but I ended up being banned from all future TOURNAMENTS, as well as bonus promotions.
    I wonder if they did not want to face the prospect of a pound player winning one of the top prizes, as this could have been highly damaging to them to have to face up to a complaint about this unfair wager/reward structure for non-dollar players.
    All other ground for bonus bans can be ruled out. I am not ahead over the life of the account. I have played a large amount of slots rather than employing either of the usual "abuse" tactics. (big Blackjack bet, and hedged wagering). They cannot have identified a "discrepancy in the documents", since they have never asked for any. I am not banned from the casino itself, but I might as well be. There are better places to play without bonuses and tournaments; but after terrible runs recently at MG, I need all the help I can get from promotions.
     
    1 person likes this.
  12. May 31, 2007
  13. wanda5

    wanda5 Experienced Member

    Occupation:
    mom
    Location:
    lala land
    We actually gave up on them and moved on. I will miss their games and their promos but it just is not worth it.

    Its so annoying when they start making up rules in the middle of the game. I mean they take our money just fine and tell us that everything is random so unless the system is malfunctioning I dont get how they can act like WE are the ones that can screw them.

    Its just frustrating. But its so fun to play so I hope to find a better place.

    Best of luck to you
     

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