GoWild - Gia
Hello Ning,
Gia again from GoWild,
Wanted to keep you updated, that I have talked to our finance team, and your withdrawals will be paid today.
Please keep in mind, that all withdrawal requests have a pending time of forty eight (48) hours after the time of the request: Old / Expired Link
Due to the nature of the business, the 48 hours are business hours, as our finance department does not work during the weekend.
As a new player to the casino, your first withdrawal, sometimes does take a bit longer, because some documentation may still be needed in order to secure both the player and the casino. Once the documentation is in, the withdrawal process is smooth, fast, and once you reach our VIP level it’s even faster.
In all actual, I see that your flushing request was done by finance, and during the weekend, because they noticed the urgency needed.
On a General note, GoWild practices fair gaming, with an emphasis on customer care, and player satisfaction. However we obey by our procedures and terms and conditions for the safety of the casino and the players.
For any future questions and concerns, please email us at manager@gowildgaming, and one of our managers would answer you back in a timely manner.
Regards
Gia