Goodbye INetBet

[all4greed]

After many "lost emails" over the years resulting in unacceptable communication, I've decided to uninstall INB, close my account, and move on to another RTG (see below).

I've played there for 10+ years and it was not a hasty decision to part from them. But as a customer, I expect a response to questions, concerns, or whatever.

So what is the best RTG casino to play at currently?


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Re: Close my account
Sent By: "support inetbet" <support@inetbet.com>
On: May 05/21/12 1:14 AM
To: xxx@comcast.net

Hi xxx,
Thanks for your mail.
Replies were sent to the below mails, perhaps they did not get through.
Sorry that you would like your account closed as a result, we will action this for you.
Regards,
CSR Jane
iNetBet Support


----- Original Message -----
From: <xxx@comcast.net>
To: <manager@inetbet.com>
Cc: <support@inetbet.com>
Date: Sunday, May 20 2012 05:39 PM
Subject: Close my account

Since I received no response, close my account. I'm done playing at places that ignore their customers.

xxx
Account xxx

From: xxx@comcast.net
To: manager@inetbet.com
Sent: Thursday, May 10, 2012 2:46:59 PM
Subject: Fwd: Request

I haven't received a response. Please provide the info I've asked.


xxx
Account xxx

From: xxx@comcast.net
To: support@inetbet.com
Sent: Tuesday, May 8, 2012 4:18:49 PM
Subject: Request

Hi,

I would like the RTP total percentages for the following:

1. Each of the last 5 deposits
2. Redeemed comps

Thanks,

xxx
Account xxx

 

[Nifty29]

What concerns me is that the close account request reply was received no problem, but the other replies didn't make it. Doesn't make sense to me.

If it were me, I would ask for the other two replies to be forwarded. You could provide an alternate email address perhaps? I think it is reasonable to ask.

If they can provide the original replies, then maybe it is an email issue.

 

[dcpam39]

For me, "the best rtg" is relative, depending on what's important to me at the time i am playing. I play at the accredited Rtgs, and my experience as follows:

Inetbet-no limit on cash outs, less play time, and of course no instant chat

clubworld group, best play time, good bonuses, but periodically has delays in payouts, and withdrawal delays during us and uk holidays.

jackpot capital group, high wagering requirement on their bonuses, and if you cashout after 7:00 a.m. est on Wed, your withdrawal will not be processed until the following Monday(it will sit in your cashier), as they have a 48 hour pending period.

Slotocash, good bonuses, good withdrawal time (at least for the us choices), but is a new group, and experiences issues periodically - but seem to resolve quickly.

I think it is sad to see that inetbet did not make more of an attempt to keep a 10 yr loyal customer, who gave very specific info as to their specific concern, (i.e., if inetbet state that replies were sent, then they should have records of them, and should be able to fairly easily forward to the customer)

 

[all4greed]

What concerns me is that the close account request reply was received no problem, but the other replies didn't make it. Doesn't make sense to me.

If it were me, I would ask for the other two replies to be forwarded. You could provide an alternate email address perhaps? I think it is reasonable to ask.

If they can provide the original replies, then maybe it is an email issue.

In the past, I've asked for the originals to be forwarded. That request has never been honored. I've asked just now for the original responses to be sent to both my Comcast and GMail email accounts.

 

[Nifty29]

In the past, I've asked for the originals to be forwarded. That request has never been honored. I've asked just now for the original responses to be sent to both my Comcast and GMail email accounts.

I also think it is reasonable to ask if they could send those original replies to Max (with his prior permission of course).

If the current and past issues are indeed due to ISP IP blocking, then I'm going to join the "get live chat or phone" club. I think its past the point where email only is reliable.

 

[all4greed]

No response to either email accounts after 3 days, which is no surprise. Either my RTP is too embarrassing or they simple don't care to give the info. There's nothing else it can be.

Just reinforces my decision to close the account.

 

[all4greed]

What part of close my account didn't they understand?

I uninstalled INB back in May, no desire to return to see if I can even log in.



------------------
Money in your Account
Sent By: "James- iNetBet" <promo@inetbet.com>
On: Aug 08/17/12 7:26 AM
To: xxxxx@comcast.net
Reply to: support@inetbet.com

Hi xxx,

I trust this mail finds you well.

This is a polite reminder that we credited your account as part of our Bonus Scheme ... we have however not seen you in the Casino since.

So you have money in your account with which to play.

Current Account Balance: 10

I hope these mails are being received by you. Please let us know if you would like us to register a different e-mail address?

Your username is: xxx

If you have forgotten your password you can request this when you log into the software. Alternatively please send us a mail directly! letting us know. Remember to include your full name and address and we will get this information sent out to you.

You may also like to take part in our latest offers, details of which can be found in the promotions sections of our website.

If there is anything else I can assist with please let me know.

Have a great weekend

Regards,
CSR James
iNetBet Casino

 

[chuchu59]

I am prety sure they closed your account and you wouldnt be able to log in but they may not have removed your account info from their customer database. The agressive marketing strategies of CW,JC and Slotocash must be hitting them hard and they simply swept through their database and offered a freebie to those with no activity in a while. It does show that they did not complete the full process of closing an account ie removing it from their database but it does not necessarily mean they wanted to dangle a free chip to lure a customer who had closed his account back. They should now review the whole procedure related to closure of accounts as some may have done so due to gambling problems and it would be a sin to lure them back with free chips.