Go wild staff all on holiday?

[wintermare]

I made a couple of deposits last night. And after each one tried to get the bonus and free spins added. Funny they were so busy at 4am? But i fired a couple of email off anyway. Nothing no replies to email live chat ,telephone or web message.
They have just gone. ??

 

[kazzi]

This is pasted from another forum gowildcasino has been raided by the police.

Dear friends, I just signed up here to tell you what my friend has forwarded to me regarding GoWild Casino. As of yesterday afternoon, GoWild offices have been raided by Serbian police and arrested all responsible people and took their computers, hard drives and usb sticks as proof in court.

The reason for this is because GoWild was never located on Malta but in Serbia, Belgrade. They were working undder a different name on legel papers and never reported their activities to the Serbian authorities. As it turns out, an operation "Atlantis" was in action yesterday when serbian police stormed GoWild offices and took all their equipment possesion. This is what my friend has forwared to me. Here are the news from their serbian online newspapers, however in Serbian language so try and find someone to translate this for you. I just wrote down in short what is written there. The future of GoWild is unknown.

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[De Beuker]

There are rumours that the entire staff has been arrested in Servia.

This might be VERY serious, anyone here who can translate this article?

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For now, I would not deposit a penny into this casino if I were you.


Edit: Kazzi was faster..

 

[chayton]

Wow...

 

[The Viking]

this is the google translator
BELGRADE - Serbian "cyber police" arrested on Tuesday in action "Atlantis," a group of foreign nationals without permission organized by the online gambling in Serbia.

The suspects have made gambling sites on the Internet, including popular www.gowildcasino.com world. While on that site it says that there is in Malta, and to work with the approval of the local government, his office is, in fact, was in Belgrade, disguised under the name "Rock IT servisiz.

Its creators, so without the approval of the State Lottery of Serbia and the Board for games of chance the Ministry of Finance organized a real 'virtual gambling town, "in which, of course, investing real money, and wire transfers to offshore destinations.

In these virtual playgrounds, "home" is going with 10 percent of the pot, which means that a group of foreign nationals in Belgrade zgrtala millions. The money invested in illegal activities.

In the office of "Rock IT servisiz" in Ustanicka street in Belgrade, also contained the online service for gamers. Was temporarily seized computer equipment: computers, disk drives, USB memory ...

Firm Deadline IT servisiz ", according to official data from the Agency for Business Registers, was founded in February 2009. year. It has about 35 employees, including most of any "representative for online support." The director is a citizen of the Netherlands Ronen karkuk.

On 'Go wild casino writes that the betting on it is prohibited to citizens of our country (based in Belgrade!), As well as Malta, Israel, Korea and South Africa! Information on visiting this site, obtained by "news" shows that more than a third (actually 37.2 percent) of all the "virtual gamblers" just in - Serbia.

 

[chayton]

There's a rep here...wonder if he'll answer if someone PMs him?

 

[jenn1381]

omg.. I just had a sizeable cashout from them... thank GOD I got it yesterday before all this transpired. This is what it says when you try to start live chat:

"Dear Customer, As part of our ongoing affords to improve the services to our clients, we are in a process of upgrading our communication and security systems. We apologize for any inconvenience. Kindly leave us a message and we will get back to you as soon as we are back on. *Please note that there will be no effect, whatsoever to your game-play. Good Luck with your bets!"

It has been like that since early yesterday evening.

I really hope it all gets cleared up, I love this casino... but if the allegations are true... well who knows...

 

[De Beuker]

There's a rep here...wonder if he'll answer if someone PMs him?

Sent Floyd a PM and asked for a comment.
Pointed him to this thread.

Just wait and see...but that article does not look like a fake.
And in that case things look very, very bad for GW..

 

[The Viking]

yeah doesnt look good has been 1 of my favorite casino ever since it opend gr8 support and fast cashouts

 

[wintermare]

thanks everyone, i think i can say goodbye to my bonuses then

 

[The Dude]

This is rather alarming. I've popped off an email to MGS to see if they are aware of this.

 

[pevangel]

WOW this is shocking news and scarey.


pevangel

 

[pevangel]

I just went to their Live Chat out of curiosity to see if anyone would answer but you cant even get a live chat just this message, just figure I would share this give an FYI. hmmm I would not be depositing nope.

Dear Customer, As part of our ongoing affords to improve the services to our clients, we are in a process of upgrading our communication and security systems. We apologize for any inconvenience. Kindly leave us a message and we will get back to you as soon as we are back on. *Please note that there will be no effect, whatsoever to your game-play. Good Luck with your bets!


pevangel

 

[steveh35]

My fave casino great bonuses and great customer service hope they don't disappear.

 

[DepositSpinLose]

i say good ridence to bad rubbish......15 or more deposits over last 18 months and not once had any decent playtime or even close to winning.

 

[bonustreak]

I am talking with a person that is in top management there and he said that this is all a misunderstanding and false accusations were made by an ex disgruntled employee. The office that was raided is only used for customer support and a call center. I was told that Go Wild will have a statement soon along with a Microgaming press release.

Thing to do here is keep down the speculations and panic until we hear all of the story. This update will be on the forums in less then 2 hrs I bet

 

[pevangel]

May I ask a Stupid question but if the customer support and the call center have been raided then how can they still continue to accomindate their customers, I am sorry I am wondering about this though. Thanks and sorry for the dumb question.


pevangel

 

[threescatters]

always thought this casino was shady and dodgy anyway (to be fair i never even deposited once)

 

[Elgoog]

From the GPWA Forum:

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An Important Notification to all GoWild Casino’s Players and Affiliates
Hi All,

I have received a statement from GoWild Gaming Management:

First of all we would like to apologize for the inconveniences caused to any of our clients or affiliates, and inform clearly that all withdrawals, deposits and game-play remains flawless and will not be affected at any time. All affiliates tracking data will be restored for our partners and our affiliate program services will be back online shortly.

As part of our objective to provide the best and most reliable services to our clients and partners, our Customer Care and Support Services are managed by a specialized company, who works very closely with our casino management in an endeavor for excellence. Unfortunately, one of their vengeful ex-employee that was recently dismissed (due to poor performance) decided to try to harm and damage the company by using false accusation to the law enforcements.

At the moment they are resolving this matter with their team of lawyers and we hope that very soon they will start providing the best services possible as they have done up to this point.

In the meantime, we advise all our customers to keep enjoying the games and software, as well as our banking services for all their financial transactions. Any queries can be sent to [email protected] and we will do our best to provide you with a reply as soon as possible. All bonuses will be issued normally to all eligible clients and we guarantee a massive promotion once our unbeatable service resumes operations.

We apologize yet again and trust this will be resolved rapidly.

GoWild Casino Management
GoWild Malta Limited

 

[pevangel]

That is so sad when a former employee can do such damage to a company, I hope that GoWild can fix this for their players (I am in USA) so it doesnt help me, but for all the other folks I hope the best. There was so many nice CS I hope they are ok. Good Luck GoWild.


pevangel

 

[The Dude]

That's certainly a high level of disgruntledness

 

[chayton]

That's certainly a high level of disgruntledness

well at least it didn't involve firearms.

 

[jenn1381]

Happy to see some good news.... hope everyone is doing alright, their CS has always been nothing but helpful and kind. They sure pissed off someone! lol

 

[wintermare]

Im not sure yet but here is what i got told/ sent
Dear GoWilder,

We would like to apologize for the inconveniences caused and inform you that all withdrawals, deposits and game-play remains flawless and will not be affected at any time. Unfortunately our support service software is not operating at the moment however, Live services will be up and running very soon. All your bonuses will be issued shortly including a special surprise to thank you for your patience and loyalty.

Keep enjoying the games and our Wild software, as well as our banking services for all your financial transactions.

We apologize for all the inconvenience,
GoWild Casino Management
GoWild Malta Limited

 

[takethemoney]

That's certainly a high level of disgruntledness

I have a hard time believing that any casino operator could be so vulnerable, but there is probably more to this story yet to unfold.

 

[Lucky Loser]

I would be very surprised if the Serbian Police raided Go Wild's offices based solely on the testimony of a diigruntled employee. It doesn't sound believable to me. They would not ordinarily arrange a raid without significant intelligence and background work. Otherwise they are exposed to a civil damages claim for disrupting the business.

Who knows where the truth lies but my bet is something dodgy was going on.

 

[vinylweatherman]

I would be very surprised if the Serbian Police raided Go Wild's offices based solely on the testimony of a diigruntled employee. It doesn't sound believable to me. They would not ordinarily arrange a raid without significant intelligence and background work. Otherwise they are exposed to a civil damages claim for disrupting the business.

Who knows where the truth lies but my bet is something dodgy was going on.

Perhaps they were breaking company law by misrepresenting the nature of the business carried on at the premises. Although the servers are in Malta (we assume), they may have been doing something illegal under Serbian law simply by running support and back office functions there. The allegation is also that they disguised the true nature of the operations on the premises raided, which would in turn give the police enough cause to raid the premises if there was a credible body of evidence that the operation was "cover" for some other, maybe criminal, activity.

If this were VERY serious though, I would have expected MGS to pull the license quickly, as they did with Casino Action when the TUSK group announced it's intention to place the company into liquidation. It would be VERY damaging were MGS to KNOW what has currently been happening at GoWild, and give the "green light" for them to continue operating from Malta despite the issues in Serbia, only for GoWild to later sink with players' funds.

It would be best to wait for OFFICIAL word from MGS (press release), or evidence that GoWild support services, and withdrawals, are processing normally again. The raid has NOT just knocked out CS, it has taken down the website too, so has probably crippled their ability to process withdrawals, even though deposits are currently working fine.

 

[The Viking]

yeah has anyone withdrawn so far this week ? i played there a lot and my withdrawals were done within 24 hours, but i have not deposit since week as im not sure what it happening

 

[Seventh777]

So a support centre in Serbia gets raided, due to an ex-employee whom was sacked and decided to take revenge by telling Serbian police that they were up to no good, even though their office in Serbia was for nothing more than mmm support, for, Serbians, which in turn had a knock on affect of removing all the chat girls (around 10,0000000 at last count lol) in Malta, what Jurisdiction does Serbia have over the Parliamentarian Republic of Malta?.

No police force in the world acts upon the words of one person, unless they are an informant or they have evidence to back it up, even though this was my fav casino with prompt payouts, nice bonuses etc, etc, there was always something not quite right, nearly every time you opened a chat window there was a brand new girl, whose mannerisms were identical to Cherry, Claire, Porsha, Penelope, Genavieve, Sarah, Mia, Heidi, Melissa, Cindy, Gina, Ninah, and many more, and unlike any other MG casino out there, no direct phone link to them only a number that you leave a message and they will never get back to you.

All those lovely girls, and a casino that uses facebook, twitter etc, etc, and not one photograph of any of them anywhere to be found.

God am I getting more cynical by the day.

 

[rave]

Hello,

I just want to say that they do pay at this moment.
I have requested a withdrawal of $300 on 21 october and have received it today.
I only did not receive any email.

 

[woodpecker]

Perhaps they were breaking company law by misrepresenting the nature of the business carried on at the premises. Although the servers are in Malta (we assume), they may have been doing something illegal under Serbian law simply by running support and back office functions there. The allegation is also that they disguised the true nature of the operations on the premises raided, which would in turn give the police enough cause to raid the premises if there was a credible body of evidence that the operation was "cover" for some other, maybe criminal, activity.

It would be best to wait for OFFICIAL word from MGS (press release), or evidence that GoWild support services, and withdrawals, are processing normally again. The raid has NOT just knocked out CS, it has taken down the website too, so has probably crippled their ability to process withdrawals, even though deposits are currently working fine.

That's probably what happened. The fact that Gowild has a Maltese license doesn't necessary mean that the company is based in Malta. Probably their operations are in Serbia (gambling is illegal under Serbian law) and the raid caused the chat service to stop.
Anyway, the website is still running, so let's wait and see if next week the situation will go back to normal..

 

[CROALX]

WTF? and now ?

I made a couple of deposits last night. And after each one tried to get the bonus and free spins added. Funny they were so busy at 4am? But i fired a couple of email off anyway. Nothing no replies to email live chat ,telephone or web message.
They have just gone. ??

i guys i received a couple of emails as answer for gowild during this days

but thewy don't say a single word about this operation atlantis
Dear xxxxxxxx,

We apologize for the inconveniences and would like to inform you that our Live Support Service is still not fully opperating, we are doing our best to issue all respected bonuses.

We are truly sorry for the inconveniences this has caused you and will be waiting for you on the Live Chat once we fully start operating again.

Stay Wild...

GoWild Casino Management
GoWild Malta Limited

-----Original Message-----
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Saturday, October 23, 2010 xxxxxxx
To: [email protected]
Subject: xxxxxxxxxxxxxxxxxxxx

account xxxxxxxxxxxxxxxxxx please contact me thanks

 

[aranjos]

Go Wild the mordor

I was checking the internet and found this article on casino meister, thanks a lot for this ! I've spended about 1300 euro last month in the casino, also won in their promotion from LOTR. Yesterday I sent an email to support when the winners will be announced. Got an email back that the problems with live support would be solved in a few days and that all would be back to normal than. But I dought in now, just see and wait what will happen.

 

[skiny]

I sent them an email a while ago. It took a while to get a response but one came after a few days. So there is people still around.

I'm sure they're just as eager to get live support back up as anyone.

Hopefully it won't be much longer.

 

[wintermare]

gowild are back!

Well Gowild has told me their support will back to the usual high standard soon. I did get the bonuses and then some extra. Which was nice.
If you are unsure still then contact either live help or the rep.
live help is open nightly.
Good to see you are back!

 

[GoWildGaming]

GoWild Casino


Hi Guys,

If anyone experienced any issue please PM us so we can take care of it right away.

Thanks,
GoWild Promotion Team

 

[felicie]

Did anyone find Floyd?