chuzzleaddict
On a Break
- Joined
- Jul 31, 2012
I am a high rolling member of Mecca.
Over the weekend I spent around £5k+ playing there on slots.
Upon logging in on 2 occasions (Saturday night and Tuesday morning) I have been greeted by the welcome page of two members that are nothing to do with me (no connection to my name, address, computer, location, nothing) – and I am able to use their account balance, see their personal details, etc etc. I have not done anything unethical with the information presented to me and immediately have informed Mecca about it. On the first occasion they responded saying their investigation will take 5 days. Today they responded and said it will take longer. My account has now been deactivated with no word of explanation (as I presume they don’t want me getting any more occurrences of this).
The replies are always generic and unhelpful and do not seem to feel the gravitas of the situation from a security perspective.
My question is really:
Where do I stand with questioning the security of my own account – I dread to think this could be happening to others and worse still, other not so trustworthy members using my account unethically.
How can we have any faith in the security of Mecca when they allow me FULL ACCESS to the accounts of two random members like this and then not even take my e-mails too seriously? They are likely to come back and fob me off about a software glitch but I don’t feel that is satisfactory in this serious case.
I wish to close my account but not until I have received reassurance and perhaps as a goodwill gesture - reimbursement for my deposits over the weekend in question where I now feel my account was very vulnerable.
Words of wisdom on this appreciated. I am waiting for them to come back regarding findings of investigation. I have offered screen shots but they have not requested them.
Over the weekend I spent around £5k+ playing there on slots.
Upon logging in on 2 occasions (Saturday night and Tuesday morning) I have been greeted by the welcome page of two members that are nothing to do with me (no connection to my name, address, computer, location, nothing) – and I am able to use their account balance, see their personal details, etc etc. I have not done anything unethical with the information presented to me and immediately have informed Mecca about it. On the first occasion they responded saying their investigation will take 5 days. Today they responded and said it will take longer. My account has now been deactivated with no word of explanation (as I presume they don’t want me getting any more occurrences of this).
The replies are always generic and unhelpful and do not seem to feel the gravitas of the situation from a security perspective.
My question is really:
Where do I stand with questioning the security of my own account – I dread to think this could be happening to others and worse still, other not so trustworthy members using my account unethically.
How can we have any faith in the security of Mecca when they allow me FULL ACCESS to the accounts of two random members like this and then not even take my e-mails too seriously? They are likely to come back and fob me off about a software glitch but I don’t feel that is satisfactory in this serious case.
I wish to close my account but not until I have received reassurance and perhaps as a goodwill gesture - reimbursement for my deposits over the weekend in question where I now feel my account was very vulnerable.
Words of wisdom on this appreciated. I am waiting for them to come back regarding findings of investigation. I have offered screen shots but they have not requested them.