Genesis global casino's done?

[CasinoCruiseRep]

I am from Manchester, UK - I discovered Casino Lab (Genesis Sister site) via recommendation on Youtube. I had a really good win of £33,000 Live Lightning Roulette and deposited a decent amount of £4,000 order to play the online table.

BUT I am still awaiting for 1 of my withdrawals from Wednesday lunch time. I was told 72 hours for an update but heard nothing. I sent all documents 6 days ago and had them approved. Some of my other withdrawals were made around 120+ hours ago, nothing about them yet too. I have screenshotted and noted everything so far.

The customer chat on the site has been responsive but had a few mixed messages, some of them have said everything is fine and congrats you will recieve your winnings! BUT still awaiting to hear from them about my withdrawal and have waited for the 72 hour slot.

Have been told, 'There is no time frame they can give me and I may not get an update tomorrow.' But that the payment 'will not take months' and have been told about Security Checks. But surely it doesn't take 5/6 days to take up security checks? The Grand Ivy Casino based in Malta don't take this long?

Having read a number of the reviews here and across the group I'm now concerned on how long I will have to wait for my withdrawals or if there is going to be any issues.

I just want to make sure I get what I won and deserve on Lightning Roulette.

Hi @AlexisEduardo89 ,

Kindly note that your Withdrawals have been processed today the 15th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

Should you require any further assistance do not hesitate to contact us, we are more than happy to help.

Regards,
Casino Lab Team